IT Help Desk

Get ready to goeasy! goeasy Ltd. is one of Canada’s fastest growing and exciting businesses. We operate two lines of business including easyhome which is the largest merchandise lease to own company in Canada offering top quality, brand name household furnishings, appliances and home electronics to consumers under weekly or monthly leasing agreements. Under our easyfinancial banner, we are a leading provider of financial products and services, including unsecured consumer loans, mortgages, prepaid cards and credit repair products that cater to underserved Canadians that do not have access to products and services from traditional financial institutions. Collectively operating under the goeasy Ltd. umbrella, the organization is publicly traded on the Toronto Stock Exchange with revenue of approximately $250 million per year, over 300 retail locations across Canada and 1600 employees.

Goeasy is seeking a Help Desk Analyst to work in our Mississauga Support Centre. This individual will provide Tier 1 support, maintenance, and user orientation for personal computing devices, desktop software, and related peripherals to internal staff and easyhome stores across the country. As the successful applicant, you will report directly to the IT Services Manager. IT Services is a department in which roles and personnel will evolve as customer needs and technologies change. You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office. 

Responsibilities:

• Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
• Facilitate user password resets
• Coach users in the use of hardware, software and file management.
• Channel and escalate technically complex problems to the appropriate resources
• Perform computer equipment repairs; manage network printers and wireless connectivity.
• Install software and computer peripherals
• Identify when off-site repairs are required and coordinate with third party vendors
• Prepare and test new computer equipment and oversee shipping to new store locations
• Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
• Maintain and deploy standard hardware ‘image’ to variety of hardware platforms.
• Contribute ideas and solutions to IT Services issues at large
• Ensure warranty and registration requirements are fulfilled
• Provide Android/IPhone support and front-line telephone support
• Document best practices
• Perform other related duties as assigned

Qualifications:

• Knowledge of desktop computer applications, operating systems, hardware and networking devices
• 1-2 year’s experience working in a related role (asset)
• knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers and good networking skills
• Landesk end point management skills would be an asset
• VOIP a bonus
• Excellent customer service skills
• Exceptional oral and written communication skills
• Demonstrated problem solving and trouble shooting skills
• Bilingual (English/French) is an asset
• Team-player with the ability to work well independently
• Capability to prioritize and multitask; organized and detail-oriented
• Ability to coach and advise clients in a clear and concise manner
• Ability to work effectively in a fast-paced and high demanding environment
• Keen attention to detail
• Proven analytical and problem-solving abilities

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

https://www.youtube.com/watch?v=0KqktwVltck&feature=youtu.be/?utm_source=GoEasy&utm_medium=InternalRef&utm_campaign=GoEasyBodyCareersVideo

http://goeasy.com/careers/

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