Director, Operations

goeasy Ltd. is a leading full service provider of goods and alternative financial services that improve the lives of everyday Canadians. Today, goeasy Ltd. serves its customers through two key operating divisions, easyfinancial and easyhome. easyfinancial is a non-prime consumer lender that bridges the gap between traditional financial institutions and costly payday lenders. It is supported by a strong central credit adjudication process and industry leading risk analytics. easyfinancial also operates an indirect lending channel, offering loan products to consumers at the point-of-sale of third party merchants. easyhome is Canada's largest lease-to-own company, offering brand-name household furniture, appliances and electronics to consumers under weekly or monthly leasing agreements through both corporate and franchise stores. Both operating divisions of goeasy Ltd. offer the highest level of customer service and enable customers to transact through a national store and branch network of over 200 easyfinancial and 175 easyhome locations across Canada and through its online and mobile eCommerce enabled platforms. goeasy Ltd. is listed on the TSX under the symbol ‘GSY’.

Are you looking to challenge yourself and work in a fast paced environment? Are you seeking the opportunity to grow yourself and join an organization with a great Canadian success story? If you answered yes, this is the job opportunity for you!

Goeasy is seeking a highly motivated and energetic individual to lead our Operations team supporting our retail businesses.   As Director of Operations your responsibilities will be to frame and solve business problems by designing efficient, customer centric, business processes for the implementation of new business initiatives or products and, in some cases, oversee the team members accountable for the execution of these processes once in production.  This role is crucial to the efficient operation and continuous evolution of our retail brands. This opportunity would suit an operations professional with a process engineering background that is seeking career growth and to contribute by making deep and lasting business impact.  The role carries exposure to many senior executives at goeasy and would be a great launch pad to senior leadership opportunities within the organization.   

Key Responsibilities:

• Lead a team of central support staff that are providing essential services to our Retail frontline
• To bring creativity and analytical rigour to developing solutions to operational, technology and strategic issues in a financial services and retail setting; coach others to do the same
• Conducts process mapping, analysis, and redesign to drive operational improvements across the organization
• Represents Operations Support on company strategic initiatives and is accountable for the department’s deliverables
• Establishes, monitors, and maintains current and future operational policies and procedures, performance measures, metrics and production control processes.
• Develops, co-ordinates, implements and validates Divisional and Regional activity relating to all leadsership engagement that occurs through the year in the Stores & Branches
• Inspects, reviews, evaluates, and monitors operational processes and procedures for continuous improvement.
• Leads or contributes to process redesign for key operational initiatives
• Understands business requirements through interviews and analysis and facilitates workshops with business unit leaders
• Owns the continuous development and implementation of critical operating programs such as target setting, proactive goal setting for Incentive implementation, bonus, the annual sales playbook, etc.
• Operates as the point person for current and future information needs for the Retail network. This would include data identification, the frequency of reporting where necessary and deciding when automation would best serve the business
• Builds strong cross-functional relationships with business unit management and staff

Qualifications, Attributes & Competencies:

• Bachelor's degree required; attainment of a Master’s degree is considered an asset
• 6 to 8 years of work experience in Central Operations for a multi-site, multi-channel sales organization is required; a strong preference for experience in Financial Services
• Certification, in combination with work experience, in process engineering and/or quality management methodology (e.g. Lean, Six Sigma) is required
• Superlative proficiency with Microsoft Project and Office suite
• Ability to think critically and apply rigour yet move with the pace of a high growth organization
• Ability to communicate with all levels of retail and corporate management
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner

goeasy is committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and, in consultation with job applicants, provides reasonable accommodations upon request.

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