Manager, Enterprise Application Support

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures in 2018, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

As Manager of Enterprise Applications Support you will lead a team of technical resources supporting applications within the organization for the Technology area. The team will primarily be focused on creating and crafting End to End processes within production support paradigm. You will be responsible for providing direction to the greater team and partnering with stakeholders across the organization to deliver capabilities to our clients and ensuring smooth day-to-day Business operations and stability of applications.

Responsibilities:

• Primary relationship manager for the IT application support team and Enterprise Operations and Business teams.
• Responsible for the application availability, timely and accurate delivery of the downstream data and reports for every week-day of the year.
• Building competencies within Level 2 teams and holding Level 3 teams accountable on deliverables.
• Manages key vendor relationships and problem resolution and maintenance of application with vendor contacts.
• Operationalize application processing and down stream flows and create operational procedures for error handling and reporting.
• Improves efficiency in nightly runs and application processes with vendor and downstream systems.
• Establishes change management process with the development lead and manage application change process for future project phases and enhancements.
• Manages the IT support schedule to ensure adequate coverage of the nightly run for every week day of the year.
• Work with all stakeholders to ensure timely and accurate delivery of manual work arounds, when required.
• Tracks and reports on any system related issues and works directly with the development lead, the business unit and the infrastructure group to recommend and resolve either software or hardware solutions.
• Maintains the system side Business Continuity Plan to ensure the timely recovery of system in the event of a disruption to the production system.
• Provides IT director with timely updates on issues relating to incident management, support, staffing, budget, client relationship management.
• Resolves complex issues and client investigations; escalates to IT director where required.
• Work to improve system resilience, including both failover and disaster recovery capabilities.
• Implement automated production monitoring and alerting tools and automated support processes.
• Seek out industry trends and organization knowledge to understand alternative approaches / solutions.

 Qualifications:

• 3-5 years of experience as a Lead or Manager of Production Support; with proven application support, maintenance, and delivery of enhancements projects on critical applications.
• Experience with System Development Life Cycle (SDLC) processes and tools
• Strong planning, organizational, problem solving and critical thinking skills.
• Solid understanding or experience with DevOps processes/tools and Agile Methodologies.
• Bachelor’s degree in technical area of study (computer science, mathematics, engineering, etc.) or equivalent combination of practical experience and professional training.
• Experience with SAAS, PAAS, IAAS
• Experience in the financial industry, preferably medium to large sized organizations is considered an asset.

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

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