Skip Tracer

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures in 2018, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future. 

Goeasy is seeking a highly motivated Skip Tracing Agent!

Your responsibilities include (but are not limited to):

• Perform collection skip-tracing activities to locate customer data.
• Utilize company provided internal and external skip tools and the phone to locate customers and recover accounts.
• Comply with all federal and province regulations
• Comply with all office policies and procedures
•  Communicate with third parties for the purpose of obtaining customers’ location information.
•  Review and analyze credit applications and reports.
• Proper handling of inbound/out bound skip calls and utilizing multiple internet avenues to locate consumers while meeting production goals established by management.
• Provide frequent updates back to management summarizing progress being made.
• Maintain account history and update account documentation and coding on skip-tracing location process.
• Regularly communicate and provide collections team with updates regarding account status and service levels; recommend changes if needed.
• Attempt verbal contact with our customer, references, relatives and associates via phone, email and SMS.

What we are looking for:

• Minimum 1-year Skip Tracing experience or relative combination of education and industry experience
• Subprime experience is preferred.
• Skip tracing experience and ability to handle large inventories of accounts.
• Previous experience working in a call center.
• Strong negotiation and skip tracing skill.
• Strong computer skills
• The ability to multitask and handle working under a fast-paced environment.
• Ability to type a minimum of 30-40 wpm.
• Highly analytical with a creative mind set to think outside-the-box to find the best way to track delinquent accounts.
• Strong customer service, written and verbal communication skills.

What is in it for you?

• Flexible Full Time Working Hours.
• Medical, Dental, Vision benefits.
• Monthly Bonus Incentive for skip tracing results.
• Opportunity for quick advancement within the organization.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/