easyfinancière fournit des prêts personnels depuis 2006.   Grâce à plus de 400 succursales partout au Canada, nous sommes un chef de file en matière de produits et de services financiers, notamment des prêts à la consommation non garantis, des cartes prépayées et de produits de redressement de crédit afin de pourvoir les besoins des Canadiennes et des Canadiens qui n'ont pas accès aux produits et services des établissements financiers traditionnels. 
Alors, que ferez-vous en tant que directeur de succursale?

Offrir une expérience de vente supérieure auprès des clients en prenant rapidement en charge les demandes de clients de manière professionnelle et en assurant la promotion et la vente des services financiers.
Maximiser les produits des ventes en administrant les comptes des clients, en participant à chaque vente et en gérant les activités de manière à accroître l’efficacité au niveau des finances et de la direction.
Gérer les collectes en veillant à ce que les appels de collecte soient réalisés et que les comptes financiers en souffrance respectent les normes d’exploitation de l’entreprise.
Gérer le personnel et les opérations quotidiennes, y compris la mise en œuvre des stratégies d’affaires et des processus opérationnels.
Assurer le perfectionnement continu des employés grâce à l’encadrement et à la formation des nouveaux employés en vente et les employés existants et veiller à ce qu’ils bénéficient de l’appui de la direction pour ce qui est de leurs efforts professionnels.
Accroître le portefeuille de prêts en tant que directeur de succursale grâce à la réalisation d’opérations comme le recrutement actif de nouveaux clients grâce au marketing, à la prospection téléphonique et à l’établissement de relations pour faire germer les relations et promouvoir les ventes futures de produits financiers.
Assurer soigneusement la sécurité de tous les renseignements exigés dans les demandes de client pour des produits et gérer l'information et les dossiers dans tous les systèmes requis afin de limiter les erreurs.
Aider les clients à remplir les demandes de crédit et promouvoir la vente de nos cartes de crédit prépayées.
Tirer profit des ventes financières additionnelles et des produits à valeur ajoutée en portant attention aux besoins des clients afin de bien saisir les occasions de vente.
Superviser le processus de vente avec les clients jusqu'à la toute fin, communiquer aux clients les modalités afin de respecter les meilleures pratiques en matière de vente et d'éliminer les taux de recouvrement.
 
Ce que nous recherchons :

Le directeur de succursale doit s’engager à l’excellence en matière de service à la clientèle et assurer d’excellentes expériences en matière de ventes.
Animé et motivé par les occasions de leadership en vente et de croissance.
Un minimum d’un (1) an d'expérience pratique à titre de gestionnaire ou capacité à diriger; expérience dans le domaine du prêt personnel et de la vente au détail ou en tant que directeur des ventes, de préférence.
La compréhension et de l’expérience en matière de finances, de crédit, de collectes et de prêt.
User de compétences en gestion pour promouvoir le leadership, assurer la gestion des opérations, superviser le personnel et recruter/sélectionner de façon efficace les employés performants potentiels.
La capacité à structurer, organiser et exécuter les activités de la succursale, à réaliser les collectes et à générer des ventes financières.
La disposition professionnelle et l’implication pour assurer l’engagement du personnel interne et des clients.
D’excellentes compétences en gestion du temps, en résolution de problèmes et en négociation et la capacité à travailler dans des situations exigeantes où les activités se déroulent à un rythme rapide.
D’excellentes aptitudes en informatique et avec la suite Microsoft Office (Word, Excel, Outlook).
Un permis de conduire provincial valide et l’accès à un véhicule sont nécessaires.
Inclusion sociale et égalité des chances en matière d'emploi
goeasy est un employeur qui souscrit au principe de l'équité en matière d'emploi. De plus, goeasy s'engage à prendre des mesures d'adaptation pour les candidats qui en font la demande à n'importe quelle étape du processus de recrutement, et ce, conformément aux exigences prévues par la loi partout au Canada.   Veuillez nous aviser à tout moment durant le processus de recrutement si vous avez besoin d'accommodements en raison d'une invalidité et nous collaborerons avec vous pour répondre à vos besoins.
 
 Information supplémentaire :
Tous les candidats envisagés pour le poste doivent se soumettre au contrôle du dossier criminel et du dossier de crédit et faire valider leur expérience de travail afin de se qualifier.  Les candidats doivent avoir un horaire flexible pour veiller à ce que les heures de l'emplacement puissent être comblées de manière à répondre aux besoins de nos clients – les détails concernant chaque emplacement seront abordés lors du processus d'embauche. 
Nous remercions tous les candidats intéressés par le poste, toutefois nous ne communiquerons qu'avec ceux retenus pour l'entrevue et qui possèdent les compétences et les qualifications susmentionnées.

goeasy is seeking a highly motivated and energetic Team Manager, Central Loan Approval Office (CLAO) to oversee the management and personal development of up to eleven (11) Loan Underwriting Officers. You will be responsible for the productivity of all Senior Loan Underwriting Officers and Loan Underwriting Officers, overseeing daily operation of the Unsecured Underwriting queue and ensuring the team adheres to applicable policies and procedures.
Your responsibilities include (but are not limited to):
· Supervise and motivate a team of up to 45 individuals, providing training and guidance daily
· Performance manage a team of up to 11 individuals
· Assist the Senior Manager, CLAO with the planning and organization of workflow within the Central Loan Approval Office to ensure company expectations are met
· Play a key role in areas of recruitment, retention, coaching and development for the Unsecured Underwriting Team
· Assist with ensure all staffing requirements are met
· Oversee the Underwriting queue levels and review timeframes to ensure proper efficiency
· Identify, assess and recommend changes to existing policies, procedures and/or workflow processes
· Lead change management efforts to execute changes in policy, procedure or workflow processes
· Apply detailed knowledge and understanding of the policies and procedures outlined in the Loan Underwriting Rules
· Assist with the implementation new (and changes to any) policies and procedures in a live environment fluidly so that workflow is not disrupted
· Miscellaneous projects as required or other duties as assigned
What we are looking for:
· Minimum of 2-3 years’ experience as a Loan Underwriting Officer/Senior Loan Underwriting Officer/Quality Assurance Officer within a Central Loan Approval Office is an asset
· Possess a strong knowledge and understanding of all Underwriting Policies and Procedures
· High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
· Ability to provide effective guidance, leadership and motivation to the Unsecured Loan Underwriting Team
· Highly developed oral and written communication skills
· Analytical, critical thinking and problem-solving skills
· Ability to work under pressure and in a fast-paced environment
· Ability to plan, multi-task and manage time effectively
· An energetic and performance-oriented individual with well-developed critical thinking skills and strong attention to detail
· Ability to make decisions independently
· Reflect a positive and mature attitude towards teammates, peers, and other employees
Additional Information:
All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Why should you work for goeasy?
To learn more about our great company please click the links below: http://goeasy.com/careers/

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team. We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated Customer Resolution Specialist to join the rapidly growing goeasy team located in our Mississauga Call Center. The incumbent will be the point of contact for any escalation calls from our customers and will be required to resolve these matters in a timely fashion while mantaining a positive customer service experience. 
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Rigorous hygiene practices in all locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
As Customer Resolution Specialist, you will:

Create superior customer experiences by engaging, listening and understanding the needs of potential customers and matching their needs to our lending solutions; demonstrating compassion and empathy toward customers in hearing their story and meeting their needs
Write complaint investigations on easyfinancial and easyhome products and services
Support coordination of root cause investigations in conjunction with our retail branches and call center operations
Identifying complaint patterns and interacting with appropriate departments to proactively address recurring issues
Help manage, monitor and respond to technical support and customer complaints
Support Better Business Bureau activities relating to investigational outcomes such as drafting responses and conducting a review of complaints
What you need to work with us:

1-2 years of experience in a call center or handling escalated issues
Proficient with PCs, Microsoft office, strong keyboarding skills
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
Be empathetic, compassionate and operate with integrity – really care for customers!
Demonstrate extremely strong communication skills
Must maintain composure and positivity in challenging situations
Must possess excellent problem solving and critical thinking skills
Must be able to communicate concisely with clients and associates
Must be well spoken and confident in knowledge
Flexible working hours  
Bilingual (French/English)

Are you passionate about helping people achieve greatness and unlock their potential, providing examples of high-level efforts in the quality role, have a strong attention to detail and critical decision-making skills? If yes, this position is for you! You’ll join the Call Center Operations Team, where we will work to provide continued growth at the NSSC as well as onboard and train new hires through trend analysis, and call monitoring to name a few.
What will you do as a Quality Assurance Specialist?

Participate in the design and content of QA Scorecards.
Perform call and email monitoring and provide trend data to site management team.

Assist the Team Manager, Performance and Quality Assurance in building and facilitating training for new hires in the NSSC as well as continued education where necessary.
Provide feedback and suggestions to front line team members on how to provide the best possible customer experience and improve their results.
Compile and track QA performance at team and individual level.

Use your voice to advocate for customer and business needs.
Provide actionable data to various internal support groups as needed.
Coordinate and participate in call calibration sessions within the team and with the leadership teams of various NSSC departments.
Provide feedback to the leadership teams of various NSSC departments.
Assist the Team Manager, Performance and Quality Assurance with the completion of various internal tracking reports daily (i.e. Audit Results Report, Training Updates, etc.)
Provide insight and recommendations for changes to existing policies, procedures and/or workflow processes

Assist the Manager, Performance and Quality Assurance with the implementation of new (and changes to any) policies and procedures in a live environment fluidly so that workflow is not disrupted
What are we looking for?

Strong interpersonal communication skills, including coaching, giving clear and direct feedback, and mentoring for continuous improvement.
Expert understanding of the principles of great customer service and best practices in Service, Sales, or Collections and be willing to champion change within the NSSC team.
Reflect a positive and mature attitude towards teammates, peers, other employees
Ability to present to large groups.
High level of computer literacy and strong understanding of NSSC technology for all aspects of the customer experience, Microsoft Office Suite, Salesforce and Wealthview.
Proficient analytical skills to complete quality trending and analysis.
Flexibility to pivot easily with an ever-changing business.
Highly developed oral and written communication skills.
Able to work under pressure and in a fast-paced environment.
Ability to plan, multi-task and manage time effectively while maintaining attention to detail.
Strong problem solving and critical thinking skills.
Able to balance making decisions independently as well as being open minded to other opinions.
Able to interact with frontline team members and management.
Bilingual (French/English)