If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
This is a challenging role that requires accuracy while maintaining SLA targets in a fast-paced environment. Rotational support is required as we cover all hours across Canada. 
Responsibilities:

Manage Salesforce tickets, collections support and other various duties as required
Handle ticket escalations during operating hours (weekdays and weekends)
Liaise with the Retail Network to identify potential opportunities for training and process improvement
Providing customer service, coaching and support to the retail network
Processing adjustments to customer’s loan accounts as required – frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
Providing back up coverage to other peers within the Central Operations Department.
Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization.
Ensuring all processes/and or tasks are fully documented and/or maintained. Meet and or exceed SLA's as defined
Any administrative and customer service support as required for the Indirect Channel
Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
Qualifications:

1 - 3 years’ experience within the Financial Services Industry in a related role
Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge (asset not mandatory)
Analytical and problem-solving skills
Ability to think outside the box
Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
Able to work under pressure and meet tight deadlines
Ability to make decisions independently
Capable of managing multiple tasks at once and prioritizing work
Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
  
http://goeasy.com/careers/ 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
As an UAT Tester, you are expected to work with the UAT Lead in creating test cases, test steps and execute the test cases based on the test plan.  You are expected to report the defects found, perform retesting and regression testing as required.  You are also expected to provide timely UAT progress reports.
Responsibilities:

Review business requirements, user stories, issues log and clarify any ambiguity ensuring testing conditions are understood
Develop, document and maintain UAT functional, end-to-end and regression test cases and other test artifacts
Track and report the progress of test case execution
Find and document unexpected behaviour, issues and bottlenecks
Track and report all defect status and ensure resolution of defects according to schedule
Execute UAT test plan and test cases within the agreed upon timelines to ensure the application is performing as expected
Help in the documentation of the process as part of the UAT output
Capable of working with partners and leadership to identify business test scenarios based on requirements, acceptance criteria
Make recommendations to the UAT Team to improve UAT processes and practices and, where appropriate, help to establish these and implement where agreed
Ability to communicate clearly and professionally
Great verbal and written communication skills; be able to interact with business representatives, developers, UAT team members to clarify specifications, identify and resolve various issues
Qualifications:

Bachelor’s degree, or equivalent (Preferred)
Minimum 1 years Field/NSSC/Support Center experience
Minimum 1 years of testing working experience (Preferred)
A sense of ownership and pride in your performance and its impact on the company’s success
The ability to learn existing and new applications quickly, independently, and with moderate supervision
Critical thinker and problem-solving skills; good time-management skills
Intermediate knowledge of MS office suite of products (Excel, Word, Power Point)
High attention to detail

Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
  
http://goeasy.com/careers/