Make your work matter.
At goeasy we help Canadians live their lives a little easier. As an employer, goeasy is committed to providing our employees with great wages, benefits and great career opportunities. We do work that matters, let's make our work matter together.
- Public Postings
- Internal Only Postings
Business Unit
Head Office
Location
Mississauga, Ontario
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures & GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
We are seeking a highly motivated and results-driven Facilitator. As a key member of our Learning function, you will have the opportunity to enhance and teach our FSR Classroom!
About the opportunity
The primary role of the Facilitator, Learning Experience’s is to facilitate all aspects of the learning experience for goeasy, with the primary emphasis on FSR New Hire Classrooms.
The Facilitator, Learning Experience will drive results from a learning perspective by ensuring that each trainee has the necessary skills required for success in their role. Further, they will represent the learner and act as an ambassador for their world-class learning experience by taking an active role in program evolution.
About are the key responsibilities and qualifications?
Key responsibilities:
Facilitate learning programs, with an emphasis on the FSR New Hire Classroom
Act as a frontline subject matter expert for the Learning
Support the onboarding experience of our new hires and foster their integration into goeasy company
Coordinate logistics for all learning events in partnership with the Learning Coordinator
Evaluate knowledge transfer and learning impact, then propose recommendations to improve the learning
Participate in continuous improvement team discussions, as we strive to create a best-in-class on-boarding experience for our new hires
Qualifications:
Exceptional written, verbal, and public speaking communication skills
Must be able to come on-site to the Support Centre
Proven ability to develop FSRs within the Branch Manager
Highly organized with a proven ability to prioritize work and tasks
Demonstrated ability to make decisions independently, while managing multiple
Demonstrates a strong orientation to detail, and a high degree of quality and accuracy in performance
High level of computer literacy, with intermediate to advanced skill level in Microsoft PowerPoint, Microsoft Excel, and other Microsoft Office
Post-Secondary education specializing in Adult Education/Training in an asset
A minimum of 2- 5 years of combined experience in both field operations and training
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
We are seeking a highly motivated and results-driven Facilitator. As a key member of our Learning function, you will have the opportunity to enhance and teach our FSR Classroom!
About the opportunity
The primary role of the Facilitator, Learning Experience’s is to facilitate all aspects of the learning experience for goeasy, with the primary emphasis on FSR New Hire Classrooms.
The Facilitator, Learning Experience will drive results from a learning perspective by ensuring that each trainee has the necessary skills required for success in their role. Further, they will represent the learner and act as an ambassador for their world-class learning experience by taking an active role in program evolution.
About are the key responsibilities and qualifications?
Key responsibilities:
Facilitate learning programs, with an emphasis on the FSR New Hire Classroom
Act as a frontline subject matter expert for the Learning
Support the onboarding experience of our new hires and foster their integration into goeasy company
Coordinate logistics for all learning events in partnership with the Learning Coordinator
Evaluate knowledge transfer and learning impact, then propose recommendations to improve the learning
Participate in continuous improvement team discussions, as we strive to create a best-in-class on-boarding experience for our new hires
Qualifications:
Exceptional written, verbal, and public speaking communication skills
Must be able to come on-site to the Support Centre
Proven ability to develop FSRs within the Branch Manager
Highly organized with a proven ability to prioritize work and tasks
Demonstrated ability to make decisions independently, while managing multiple
Demonstrates a strong orientation to detail, and a high degree of quality and accuracy in performance
High level of computer literacy, with intermediate to advanced skill level in Microsoft PowerPoint, Microsoft Excel, and other Microsoft Office
Post-Secondary education specializing in Adult Education/Training in an asset
A minimum of 2- 5 years of combined experience in both field operations and training
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
Business Unit
Head Office> Head Office - (Work Remotely!)
Location
Montréal, Quebec
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures & GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
We are seeking a highly motivated and results-driven Facilitator. As a key member of our Learning function, you will have the opportunity to enhance and teach our FSR Classroom!
About the opportunity
The primary role of the Facilitator, Learning Experience’s is to facilitate all aspects of the learning experience for goeasy, with the primary emphasis on FSR New Hire Classrooms.
The Facilitator, Learning Experience will drive results from a learning perspective by ensuring that each trainee has the necessary skills required for success in their role. Further, they will represent the learner and act as an ambassador for their world-class learning experience by taking an active role in program evolution.
About are the key responsibilities and qualifications?
Key responsibilities:
Facilitate learning programs, with an emphasis on the FSR New Hire Classroom
Act as a frontline subject matter expert for the Learning
Support the onboarding experience of our new hires and foster their integration into goeasy company
Coordinate logistics for all learning events in partnership with the Learning Coordinator
Evaluate knowledge transfer and learning impact, then propose recommendations to improve the learning
Participate in continuous improvement team discussions, as we strive to create a best-in-class on-boarding experience for our new hires
Qualifications:
Exceptional written, verbal, and public speaking communication skills
Proven ability to develop FSRs within the Branch Manager
Highly organized with a proven ability to prioritize work and tasks
Demonstrated ability to make decisions independently, while managing multiple
Demonstrates a strong orientation to detail, and a high degree of quality and accuracy in performance
High level of computer literacy, with intermediate to advanced skill level in Microsoft PowerPoint, Microsoft Excel, and other Microsoft Office
Post-Secondary education specializing in Adult Education/Training in an asset
A minimum of 2- 5 years of combined experience in both field operations and training
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
We are seeking a highly motivated and results-driven Facilitator. As a key member of our Learning function, you will have the opportunity to enhance and teach our FSR Classroom!
About the opportunity
The primary role of the Facilitator, Learning Experience’s is to facilitate all aspects of the learning experience for goeasy, with the primary emphasis on FSR New Hire Classrooms.
The Facilitator, Learning Experience will drive results from a learning perspective by ensuring that each trainee has the necessary skills required for success in their role. Further, they will represent the learner and act as an ambassador for their world-class learning experience by taking an active role in program evolution.
About are the key responsibilities and qualifications?
Key responsibilities:
Facilitate learning programs, with an emphasis on the FSR New Hire Classroom
Act as a frontline subject matter expert for the Learning
Support the onboarding experience of our new hires and foster their integration into goeasy company
Coordinate logistics for all learning events in partnership with the Learning Coordinator
Evaluate knowledge transfer and learning impact, then propose recommendations to improve the learning
Participate in continuous improvement team discussions, as we strive to create a best-in-class on-boarding experience for our new hires
Qualifications:
Exceptional written, verbal, and public speaking communication skills
Proven ability to develop FSRs within the Branch Manager
Highly organized with a proven ability to prioritize work and tasks
Demonstrated ability to make decisions independently, while managing multiple
Demonstrates a strong orientation to detail, and a high degree of quality and accuracy in performance
High level of computer literacy, with intermediate to advanced skill level in Microsoft PowerPoint, Microsoft Excel, and other Microsoft Office
Post-Secondary education specializing in Adult Education/Training in an asset
A minimum of 2- 5 years of combined experience in both field operations and training
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
easyhome is the largest merchandise lease-to-own company in Canada. With over 170 locations from coast to coast, we offer top quality, brand name household furnishings, appliances and home electronics to consumers on convenient weekly or monthly leasing agreements.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
So What Do Our Retail Store Managers Do?
Own and drive retail store growth – Store Managers drive the overall operation of the retail store, ensuring that every sale transaction is optimal for both the customer and for their retail business
Highly motivated and involved in all facets of the retail lease-to-own operation in order to maximize sales growth of the store and ensure employee engagement
A strong brand ambassador through knowledge and understanding of our business to be considered a subject-matter-expert during sales opportunities
Creating great customer sales experiences in our retail branches by managing and providing excellent customer service and selling home product leases to new and existing retail customers
Managing the overall day to day retail operations – Store Managers constantly provide managerial insight to customer sales accounts, collection activities, and the merchandising and maintenance of the retail store
Oversee the customer sale process to completion - Store Managers are responsible for communicating terms and conditions to customers to follow best in class sales practices and to suppress collection rates
Ensure retail operational effectiveness – Store Managers oversee all collection items for the branch and ensure all retrieved sales items are cleaned, refurbished and repaired at the retail store in a timely manner
Here’s What We Are Looking for in Our Next Retail Store Manager:
Driven and motivated by sales and growth opportunities
Minimum of 2 years of hands-on experience in as a manager or lead capacity; experience in the retail industry or as a sales manager preferred
A keen eye for merchandising best practices within the retail store
Using managerial skills to promote leadership, ensure effective process management, coaching, and active recruitment/selection of potential top performers
Sales and or/Collections experience is an asset, but we really want people who are motivated by success and surpassing targets. A competitive attitude as a sales manager and in customer service is key to our retail business
Valid driver’s license, clean driver’s abstract (for the past 3 years), and able to clear our background check
Additional Information:
All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire. A credit check may now be a condition of employment in specific easyhome locations. Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why Work For Goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
So What Do Our Retail Store Managers Do?
Own and drive retail store growth – Store Managers drive the overall operation of the retail store, ensuring that every sale transaction is optimal for both the customer and for their retail business
Highly motivated and involved in all facets of the retail lease-to-own operation in order to maximize sales growth of the store and ensure employee engagement
A strong brand ambassador through knowledge and understanding of our business to be considered a subject-matter-expert during sales opportunities
Creating great customer sales experiences in our retail branches by managing and providing excellent customer service and selling home product leases to new and existing retail customers
Managing the overall day to day retail operations – Store Managers constantly provide managerial insight to customer sales accounts, collection activities, and the merchandising and maintenance of the retail store
Oversee the customer sale process to completion - Store Managers are responsible for communicating terms and conditions to customers to follow best in class sales practices and to suppress collection rates
Ensure retail operational effectiveness – Store Managers oversee all collection items for the branch and ensure all retrieved sales items are cleaned, refurbished and repaired at the retail store in a timely manner
Here’s What We Are Looking for in Our Next Retail Store Manager:
Driven and motivated by sales and growth opportunities
Minimum of 2 years of hands-on experience in as a manager or lead capacity; experience in the retail industry or as a sales manager preferred
A keen eye for merchandising best practices within the retail store
Using managerial skills to promote leadership, ensure effective process management, coaching, and active recruitment/selection of potential top performers
Sales and or/Collections experience is an asset, but we really want people who are motivated by success and surpassing targets. A competitive attitude as a sales manager and in customer service is key to our retail business
Valid driver’s license, clean driver’s abstract (for the past 3 years), and able to clear our background check
Additional Information:
All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire. A credit check may now be a condition of employment in specific easyhome locations. Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why Work For Goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Business Unit
easyhome Leasing> Ontario & Manitoba (eh Region 7)
Location
Winnipeg, Manitoba
As a Team Lead, easyhome Lending Representative, you will be responsible for providing direction, mentorship and support to all of our easyhome lenders within your region. In addition, the incumbent will still be responsible for maintaining and exceed their lending target for their store by creating a superior customer sales experience, capitalizing on financial cross-sales and add on products and managing collections. This is a multi-faceted leadership opportunity which contributes to the bottom line of the loan growth for easyhome.
What you will be responsible for:
Maintain or exceed lending targets for their home store location by implementing a sales strategy which could include cold calling, B2B, flyer distribution, cross selling etc.
Continuous growth of employees by coaching / training new and existing Financial Service Representatives
Ensuring each location is aware of their lending objectives, sales strategies, and collection performance.
Build and develop an effective and high performing group of financial sales employees by coaching, training and developing.
Provide insights with ongoing improvements to daily activities and collections strategies for easyhome lending
Work with the Regional Manager to ensure adherence to goals are being achieved by hosting training calls, conducting store visits, and providing constructive feedback to key stakeholders
Participate in Regional Manager meetings on weekly basis and manage the region’s lending in their absence.
Assist with daily, weekly, and monthly performance reports which includes AR spreadsheets, weekly lending reports, cumulative report etc.
Analyze and interpret reports and processes to identify opportunities for improvement and communicate those findings to the Regional Manager.
What we are looking for:
Minimum 6 months experience in a FSR position.
Proven top performer based on Score cards result.
Recognized as a subject matter expert with lending within the region.
Current RM and DVP endorsement.
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale.
Proven ability to train, coach, mentor and develop team members.
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), Wealthview, strong keyboarding skills and an ability to learn and master new software programs
Strong financial background in credit, collections and/or lending products (preferred).
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
What you will be responsible for:
Maintain or exceed lending targets for their home store location by implementing a sales strategy which could include cold calling, B2B, flyer distribution, cross selling etc.
Continuous growth of employees by coaching / training new and existing Financial Service Representatives
Ensuring each location is aware of their lending objectives, sales strategies, and collection performance.
Build and develop an effective and high performing group of financial sales employees by coaching, training and developing.
Provide insights with ongoing improvements to daily activities and collections strategies for easyhome lending
Work with the Regional Manager to ensure adherence to goals are being achieved by hosting training calls, conducting store visits, and providing constructive feedback to key stakeholders
Participate in Regional Manager meetings on weekly basis and manage the region’s lending in their absence.
Assist with daily, weekly, and monthly performance reports which includes AR spreadsheets, weekly lending reports, cumulative report etc.
Analyze and interpret reports and processes to identify opportunities for improvement and communicate those findings to the Regional Manager.
What we are looking for:
Minimum 6 months experience in a FSR position.
Proven top performer based on Score cards result.
Recognized as a subject matter expert with lending within the region.
Current RM and DVP endorsement.
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale.
Proven ability to train, coach, mentor and develop team members.
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), Wealthview, strong keyboarding skills and an ability to learn and master new software programs
Strong financial background in credit, collections and/or lending products (preferred).
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
What will you do as an Interim Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
What will you do as an Interim Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Business Unit
National Contact Centre> NCC - Sales
Location
Mississauga, Ontario
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
Senior Financial Services Representative (SFSR) – NSSC
The Senior Financial Services Representative (SFSR), similar to the Financial Services Representative, is responsible for managing inbound and outbound calls from new and existing customers, accurately assessing the needs of customers and completing, analyzing and submitting loan application using the loan application management system. Additionally, the Senior Financial Services Representative will take on additional responsibilities including, but not limited to, assisting the Team Managers by handling customer escalations, providing support to the FSR team by answering questions related to customer inquires, policies and procedures, and assist in the coaching of FSR’s. Leading by example, the SFSR is responsible for providing updates, reporting and queue management in the absence of the Team Managers along with maintaining an elevated SPL target each month.
So, what will you do as Senior Financial Services Representative?
Manage outbound contacts to new and existing applicants via telephone, email and text message to achieve individual sales targets.
Accurately submit & process loan applications into underwriting system, while assisting junior members of the team to do the same.
Implement adaptive selling techniques by adjusting your sales approach based on the communication style and needs of the customer, while providing coaching to the junior members of the team to do the same.
Demonstrate empathy by understanding the perspective of the customer and have empathetic concern for their situation, while overcoming their objections
Assist junior members of the sales team to overcome objections.
Demonstrate and communicate to the junior team members a sense of urgency when it comes to helping our new and existing customers when there are time sensitive requests.
Ensure optimum servicing to our existing applicant base by promptly and accurately responding to customer inquiries on complex, multiple inquiries and overseeing the junior team members to ensure they are doing the same.
Comply with outlined policies and procedures (i.e., privacy protection, AML) when servicing clients and performing account maintenance.
Collaborate with Sales leadership to develop and continuously improve the business unit.
Responsible for achieving and maintaining the outlined sales targets including achieving a minimum number of Secured Personal Loans per month
Answer questions from sales staff pertaining to loan applications, policy, procedures and assist with the handling of escalated concerns of customers.
Assist Team Managers in the day to day coaching of the sales team.
Act as a delegate in the absence of Team Managers.
What you need for the role
Minimum of 1-2 years’ experience as a Financial Services Representative with goeasy is preferred, but not required.
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook).
Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner.
Analytical, critical thinking and problem-solving skills.
Ability to work autonomously in a team environment.
Able to work under pressure and in a fast-paced environment.
Ability to plan, multi-task and manage time effectively.
Excellent communication, organizational and leadership skills
Possess a strong knowledge and understanding of the EFS Loan Underwriting Manual
Exude confidence and decisiveness when making decisions.
Reflect a positive and mature attitude towards teammates, peers, other employees and customers.
Ability to provide effective guidance, leadership and motivate the sales team.
Additional Information:
Candidates must be comfortable to provide schedule flexibility to ensure the needs of our Sales Team and customers are met. The Senior Financial Services Representative may be expected to take on the additional duties over and above what their current job description as outline above.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
Senior Financial Services Representative (SFSR) – NSSC
The Senior Financial Services Representative (SFSR), similar to the Financial Services Representative, is responsible for managing inbound and outbound calls from new and existing customers, accurately assessing the needs of customers and completing, analyzing and submitting loan application using the loan application management system. Additionally, the Senior Financial Services Representative will take on additional responsibilities including, but not limited to, assisting the Team Managers by handling customer escalations, providing support to the FSR team by answering questions related to customer inquires, policies and procedures, and assist in the coaching of FSR’s. Leading by example, the SFSR is responsible for providing updates, reporting and queue management in the absence of the Team Managers along with maintaining an elevated SPL target each month.
So, what will you do as Senior Financial Services Representative?
Manage outbound contacts to new and existing applicants via telephone, email and text message to achieve individual sales targets.
Accurately submit & process loan applications into underwriting system, while assisting junior members of the team to do the same.
Implement adaptive selling techniques by adjusting your sales approach based on the communication style and needs of the customer, while providing coaching to the junior members of the team to do the same.
Demonstrate empathy by understanding the perspective of the customer and have empathetic concern for their situation, while overcoming their objections
Assist junior members of the sales team to overcome objections.
Demonstrate and communicate to the junior team members a sense of urgency when it comes to helping our new and existing customers when there are time sensitive requests.
Ensure optimum servicing to our existing applicant base by promptly and accurately responding to customer inquiries on complex, multiple inquiries and overseeing the junior team members to ensure they are doing the same.
Comply with outlined policies and procedures (i.e., privacy protection, AML) when servicing clients and performing account maintenance.
Collaborate with Sales leadership to develop and continuously improve the business unit.
Responsible for achieving and maintaining the outlined sales targets including achieving a minimum number of Secured Personal Loans per month
Answer questions from sales staff pertaining to loan applications, policy, procedures and assist with the handling of escalated concerns of customers.
Assist Team Managers in the day to day coaching of the sales team.
Act as a delegate in the absence of Team Managers.
What you need for the role
Minimum of 1-2 years’ experience as a Financial Services Representative with goeasy is preferred, but not required.
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook).
Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner.
Analytical, critical thinking and problem-solving skills.
Ability to work autonomously in a team environment.
Able to work under pressure and in a fast-paced environment.
Ability to plan, multi-task and manage time effectively.
Excellent communication, organizational and leadership skills
Possess a strong knowledge and understanding of the EFS Loan Underwriting Manual
Exude confidence and decisiveness when making decisions.
Reflect a positive and mature attitude towards teammates, peers, other employees and customers.
Ability to provide effective guidance, leadership and motivate the sales team.
Additional Information:
Candidates must be comfortable to provide schedule flexibility to ensure the needs of our Sales Team and customers are met. The Senior Financial Services Representative may be expected to take on the additional duties over and above what their current job description as outline above.
Business Unit
National Contact Centre> Customer Service
Location
Mississauga, Ontario
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
We are looking for our next innovative and self-motivated Senior Customer Service Representative to support our existing team. Come work for a growing company that will ensure you will have the tools to be successful!
JOB DUTIES OF A SENIOR CSR
Review and verify accuracy of work by CSRs and authorize account modifications relating to payments, credits etc
Review complaint trends and interact with appropriate departments to address recurring and/or escalating issues.
Handle point three (tier 2 types of calls) to ensure first call resolution for best customer experience.
Handle escalation requests filtering in through the phone, email and chat channels.
Support continuous improvement initiatives with regards to company processes and prepare process documents.
Provide insights to leaders to inform coaching to Junior CSRs to improve performance.
Assist customers by identifying needs, explore all options available and propose a solution to financial goals such as debt management, insurance claim procedures other account modifications
Complete initial loan application to generate a QLA and submit to loan specialists ensuring initial required credit standards are respected.
Acts as a liaison between the Service department and other departments such as the Fraud team for credit related issues and the Marketing team for up to date timelines on promotional offers execution.
Prepare daily EOD reports relating to business channel functions, people and performance
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
We are looking for our next innovative and self-motivated Senior Customer Service Representative to support our existing team. Come work for a growing company that will ensure you will have the tools to be successful!
JOB DUTIES OF A SENIOR CSR
Review and verify accuracy of work by CSRs and authorize account modifications relating to payments, credits etc
Review complaint trends and interact with appropriate departments to address recurring and/or escalating issues.
Handle point three (tier 2 types of calls) to ensure first call resolution for best customer experience.
Handle escalation requests filtering in through the phone, email and chat channels.
Support continuous improvement initiatives with regards to company processes and prepare process documents.
Provide insights to leaders to inform coaching to Junior CSRs to improve performance.
Assist customers by identifying needs, explore all options available and propose a solution to financial goals such as debt management, insurance claim procedures other account modifications
Complete initial loan application to generate a QLA and submit to loan specialists ensuring initial required credit standards are respected.
Acts as a liaison between the Service department and other departments such as the Fraud team for credit related issues and the Marketing team for up to date timelines on promotional offers execution.
Prepare daily EOD reports relating to business channel functions, people and performance
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
Permanent - Full Time - Bilingual Learning Facilitator
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
About the Opportunity
We are seeking a highly motivated and results-driven Bilingual Facilitator. As a key member of our Learning Experience function, you will have the opportunity to enhance and teach our virtual classrooms remotely!
The primary role of the Bilingual Facilitator, Learning Experience’s is to facilitate all aspects of the French and English language learning experience for goeasy, with the primary emphasis on French language FSR New Hire Classrooms. The Facilitator will conduct virtual learning sessions remotely. This individual will drive results from a learning perspective by ensuring that each trainee has the necessary skills required for success in their role. Further, they will represent the learner and act as an ambassador for their world-class learning experience by taking an active role in program evolution.
Responsibilities:
Facilitate learning programs, with an emphasis on the FSR New Hire Classroom.
Act as a frontline subject matter expert for the Learning Function.
Support the onboarding experience of our new hires and foster their integration into goeasy company culture.
Coordinate logistics for all learning events in partnership with the Learning Coordinator.
Evaluate knowledge transfer and learning impact, then propose recommendations to improve the learning experience.
Participate in continuous improvement team discussions, as we strive to create a best-in-class on-boarding experience for our new hires.
Qualifications:
Exceptional written, verbal, and public speaking communication skills, in French and English (both are requirements).
Proven ability to develop FSRs within the Branch Manager capacity.
Highly organized with a proven ability to prioritize work and tasks.
Demonstrated ability to make decisions independently, while managing multiple tasks.
Demonstrates a strong orientation to detail, and a high degree of quality and accuracy in performance.
High level of computer literacy, with intermediate to advanced skill level in Microsoft PowerPoint, Microsoft Excel, and other Microsoft Office applications.
Post-Secondary education specializing in Adult Education/Training in an asset.
A minimum of 2- 5 years of combined experience in both field operations and training.
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
About the Opportunity
We are seeking a highly motivated and results-driven Bilingual Facilitator. As a key member of our Learning Experience function, you will have the opportunity to enhance and teach our virtual classrooms remotely!
The primary role of the Bilingual Facilitator, Learning Experience’s is to facilitate all aspects of the French and English language learning experience for goeasy, with the primary emphasis on French language FSR New Hire Classrooms. The Facilitator will conduct virtual learning sessions remotely. This individual will drive results from a learning perspective by ensuring that each trainee has the necessary skills required for success in their role. Further, they will represent the learner and act as an ambassador for their world-class learning experience by taking an active role in program evolution.
Responsibilities:
Facilitate learning programs, with an emphasis on the FSR New Hire Classroom.
Act as a frontline subject matter expert for the Learning Function.
Support the onboarding experience of our new hires and foster their integration into goeasy company culture.
Coordinate logistics for all learning events in partnership with the Learning Coordinator.
Evaluate knowledge transfer and learning impact, then propose recommendations to improve the learning experience.
Participate in continuous improvement team discussions, as we strive to create a best-in-class on-boarding experience for our new hires.
Qualifications:
Exceptional written, verbal, and public speaking communication skills, in French and English (both are requirements).
Proven ability to develop FSRs within the Branch Manager capacity.
Highly organized with a proven ability to prioritize work and tasks.
Demonstrated ability to make decisions independently, while managing multiple tasks.
Demonstrates a strong orientation to detail, and a high degree of quality and accuracy in performance.
High level of computer literacy, with intermediate to advanced skill level in Microsoft PowerPoint, Microsoft Excel, and other Microsoft Office applications.
Post-Secondary education specializing in Adult Education/Training in an asset.
A minimum of 2- 5 years of combined experience in both field operations and training.
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Business Unit
easyhome Leasing> Alberta Region (eh Region 09)
Location
Calgary, Alberta
As a Team Lead, easyhome Lending Representative, you will be responsible for providing direction, mentorship and support to all of our easyhome lenders within your region. In addition, the incumbent will still be responsible for maintaining and exceed their lending target for their store by creating a superior customer sales experience, capitalizing on financial cross-sales and add on products and managing collections. This is a multi-faceted leadership opportunity which contributes to the bottom line of the loan growth for easyhome.
What you will be responsible for:
Maintain or exceed lending targets for their home store location by implementing a sales strategy which could include cold calling, B2B, flyer distribution, cross selling etc.
Continuous growth of employees by coaching / training new and existing Financial Service Representatives
Ensuring each location is aware of their lending objectives, sales strategies, and collection performance.
Build and develop an effective and high performing group of financial sales employees by coaching, training and developing.
Provide insights with ongoing improvements to daily activities and collections strategies for easyhome lending
Work with the Regional Manager to ensure adherence to goals are being achieved by hosting training calls, conducting store visits, and providing constructive feedback to key stakeholders
Participate in Regional Manager meetings on weekly basis and manage the region’s lending in their absence.
Assist with daily, weekly, and monthly performance reports which includes AR spreadsheets, weekly lending reports, cumulative report etc.
Analyze and interpret reports and processes to identify opportunities for improvement and communicate those findings to the Regional Manager.
What we are looking for:
Minimum 6 months experience in a FSR position.
Proven top performer based on Score cards result.
Recognized as a subject matter expert with lending within the region.
Current RM and DVP endorsement.
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale.
Proven ability to train, coach, mentor and develop team members.
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), Wealthview, strong keyboarding skills and an ability to learn and master new software programs
Strong financial background in credit, collections and/or lending products (preferred).
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
What you will be responsible for:
Maintain or exceed lending targets for their home store location by implementing a sales strategy which could include cold calling, B2B, flyer distribution, cross selling etc.
Continuous growth of employees by coaching / training new and existing Financial Service Representatives
Ensuring each location is aware of their lending objectives, sales strategies, and collection performance.
Build and develop an effective and high performing group of financial sales employees by coaching, training and developing.
Provide insights with ongoing improvements to daily activities and collections strategies for easyhome lending
Work with the Regional Manager to ensure adherence to goals are being achieved by hosting training calls, conducting store visits, and providing constructive feedback to key stakeholders
Participate in Regional Manager meetings on weekly basis and manage the region’s lending in their absence.
Assist with daily, weekly, and monthly performance reports which includes AR spreadsheets, weekly lending reports, cumulative report etc.
Analyze and interpret reports and processes to identify opportunities for improvement and communicate those findings to the Regional Manager.
What we are looking for:
Minimum 6 months experience in a FSR position.
Proven top performer based on Score cards result.
Recognized as a subject matter expert with lending within the region.
Current RM and DVP endorsement.
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale.
Proven ability to train, coach, mentor and develop team members.
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), Wealthview, strong keyboarding skills and an ability to learn and master new software programs
Strong financial background in credit, collections and/or lending products (preferred).
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
Business Unit
easyhome Leasing> Alberta Region (eh Region 30)
Location
Edmonton, Alberta
As a Team Lead, easyhome Lending Representative, you will be responsible for providing direction, mentorship and support to all of our easyhome lenders within your region. In addition, the incumbent will still be responsible for maintaining and exceed their lending target for their store by creating a superior customer sales experience, capitalizing on financial cross-sales and add on products and managing collections. This is a multi-faceted leadership opportunity which contributes to the bottom line of the loan growth for easyhome.
What you will be responsible for:
Maintain or exceed lending targets for their home store location by implementing a sales strategy which could include cold calling, B2B, flyer distribution, cross selling etc.
Continuous growth of employees by coaching / training new and existing Financial Service Representatives
Ensuring each location is aware of their lending objectives, sales strategies, and collection performance.
Build and develop an effective and high performing group of financial sales employees by coaching, training and developing.
Provide insights with ongoing improvements to daily activities and collections strategies for easyhome lending
Work with the Regional Manager to ensure adherence to goals are being achieved by hosting training calls, conducting store visits, and providing constructive feedback to key stakeholders
Participate in Regional Manager meetings on weekly basis and manage the region’s lending in their absence.
Assist with daily, weekly, and monthly performance reports which includes AR spreadsheets, weekly lending reports, cumulative report etc.
Analyze and interpret reports and processes to identify opportunities for improvement and communicate those findings to the Regional Manager.
What we are looking for:
Minimum 6 months experience in a FSR position.
Proven top performer based on Score cards result.
Recognized as a subject matter expert with lending within the region.
Current RM and DVP endorsement.
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale.
Proven ability to train, coach, mentor and develop team members.
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), Wealthview, strong keyboarding skills and an ability to learn and master new software programs
Strong financial background in credit, collections and/or lending products (preferred).
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
What you will be responsible for:
Maintain or exceed lending targets for their home store location by implementing a sales strategy which could include cold calling, B2B, flyer distribution, cross selling etc.
Continuous growth of employees by coaching / training new and existing Financial Service Representatives
Ensuring each location is aware of their lending objectives, sales strategies, and collection performance.
Build and develop an effective and high performing group of financial sales employees by coaching, training and developing.
Provide insights with ongoing improvements to daily activities and collections strategies for easyhome lending
Work with the Regional Manager to ensure adherence to goals are being achieved by hosting training calls, conducting store visits, and providing constructive feedback to key stakeholders
Participate in Regional Manager meetings on weekly basis and manage the region’s lending in their absence.
Assist with daily, weekly, and monthly performance reports which includes AR spreadsheets, weekly lending reports, cumulative report etc.
Analyze and interpret reports and processes to identify opportunities for improvement and communicate those findings to the Regional Manager.
What we are looking for:
Minimum 6 months experience in a FSR position.
Proven top performer based on Score cards result.
Recognized as a subject matter expert with lending within the region.
Current RM and DVP endorsement.
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale.
Proven ability to train, coach, mentor and develop team members.
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), Wealthview, strong keyboarding skills and an ability to learn and master new software programs
Strong financial background in credit, collections and/or lending products (preferred).
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
f you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
As an UAT Tester, you are expected to work with the UAT Lead in creating test cases, test steps and execute the test cases based on the test plan. You are expected to report the defects found, perform retesting and regression testing as required. You are also expected to provide timely UAT progress reports.
Responsibilities:
Review business requirements, user stories, issues log and clarify any ambiguity ensuring testing conditions are understood
Develop, document and maintain UAT functional, end-to-end and regression test cases and other test artifacts
Track and report the progress of test case execution
Find and document unexpected behaviour, issues and bottlenecks
Track and report all defect status and ensure resolution of defects according to schedule
Execute UAT test plan and test cases within the agreed upon timelines to ensure the application is performing as expected
Help in the documentation of the process as part of the UAT output
Capable of working with partners and leadership to identify business test scenarios based on requirements, acceptance criteria
Make recommendations to the UAT Team to improve UAT processes and practices and, where appropriate, help to establish these and implement where agreed
Ability to communicate clearly and professionally
Great verbal and written communication skills; be able to interact with business representatives, developers, UAT team members to clarify specifications, identify and resolve various issues
Qualifications:
Bachelor’s degree, or equivalent (Preferred)
Minimum 1 years Field/NSSC/Support Center experience
Minimum 1 years of testing working experience (Preferred)
A sense of ownership and pride in your performance and its impact on the company’s success
The ability to learn existing and new applications quickly, independently, and with moderate supervision
Critical thinker and problem-solving skills; good time-management skills
Intermediate knowledge of MS office suite of products (Excel, Word, Power Point)
High attention to detail
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
As an UAT Tester, you are expected to work with the UAT Lead in creating test cases, test steps and execute the test cases based on the test plan. You are expected to report the defects found, perform retesting and regression testing as required. You are also expected to provide timely UAT progress reports.
Responsibilities:
Review business requirements, user stories, issues log and clarify any ambiguity ensuring testing conditions are understood
Develop, document and maintain UAT functional, end-to-end and regression test cases and other test artifacts
Track and report the progress of test case execution
Find and document unexpected behaviour, issues and bottlenecks
Track and report all defect status and ensure resolution of defects according to schedule
Execute UAT test plan and test cases within the agreed upon timelines to ensure the application is performing as expected
Help in the documentation of the process as part of the UAT output
Capable of working with partners and leadership to identify business test scenarios based on requirements, acceptance criteria
Make recommendations to the UAT Team to improve UAT processes and practices and, where appropriate, help to establish these and implement where agreed
Ability to communicate clearly and professionally
Great verbal and written communication skills; be able to interact with business representatives, developers, UAT team members to clarify specifications, identify and resolve various issues
Qualifications:
Bachelor’s degree, or equivalent (Preferred)
Minimum 1 years Field/NSSC/Support Center experience
Minimum 1 years of testing working experience (Preferred)
A sense of ownership and pride in your performance and its impact on the company’s success
The ability to learn existing and new applications quickly, independently, and with moderate supervision
Critical thinker and problem-solving skills; good time-management skills
Intermediate knowledge of MS office suite of products (Excel, Word, Power Point)
High attention to detail
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
Business Unit
easyhome Leasing> Saskatchewan & Alberta Region (eh Region 27)
Location
Saskatoon, Saskatchewan
As a Team Lead, easyhome Lending Representative, you will be responsible for providing direction, mentorship and support to all of our easyhome lenders within your region. In addition, the incumbent will still be responsible for maintaining and exceed their lending target for their store by creating a superior customer sales experience, capitalizing on financial cross-sales and add on products and managing collections. This is a multi-faceted leadership opportunity which contributes to the bottom line of the loan growth for easyhome.
What you will be responsible for:
Maintain or exceed lending targets for their home store location by implementing a sales strategy which could include cold calling, B2B, flyer distribution, cross selling etc.
Continuous growth of employees by coaching / training new and existing Financial Service Representatives
Ensuring each location is aware of their lending objectives, sales strategies, and collection performance.
Build and develop an effective and high performing group of financial sales employees by coaching, training and developing.
Provide insights with ongoing improvements to daily activities and collections strategies for easyhome lending
Work with the Regional Manager to ensure adherence to goals are being achieved by hosting training calls, conducting store visits, and providing constructive feedback to key stakeholders
Participate in Regional Manager meetings on weekly basis and manage the region’s lending in their absence.
Assist with daily, weekly, and monthly performance reports which includes AR spreadsheets, weekly lending reports, cumulative report etc.
Analyze and interpret reports and processes to identify opportunities for improvement and communicate those findings to the Regional Manager.
What we are looking for:
Minimum 6 months experience in a FSR position.
Proven top performer based on Score cards result.
Recognized as a subject matter expert with lending within the region.
Current RM and DVP endorsement.
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale.
Proven ability to train, coach, mentor and develop team members.
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), Wealthview, strong keyboarding skills and an ability to learn and master new software programs
Strong financial background in credit, collections and/or lending products (preferred).
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
What you will be responsible for:
Maintain or exceed lending targets for their home store location by implementing a sales strategy which could include cold calling, B2B, flyer distribution, cross selling etc.
Continuous growth of employees by coaching / training new and existing Financial Service Representatives
Ensuring each location is aware of their lending objectives, sales strategies, and collection performance.
Build and develop an effective and high performing group of financial sales employees by coaching, training and developing.
Provide insights with ongoing improvements to daily activities and collections strategies for easyhome lending
Work with the Regional Manager to ensure adherence to goals are being achieved by hosting training calls, conducting store visits, and providing constructive feedback to key stakeholders
Participate in Regional Manager meetings on weekly basis and manage the region’s lending in their absence.
Assist with daily, weekly, and monthly performance reports which includes AR spreadsheets, weekly lending reports, cumulative report etc.
Analyze and interpret reports and processes to identify opportunities for improvement and communicate those findings to the Regional Manager.
What we are looking for:
Minimum 6 months experience in a FSR position.
Proven top performer based on Score cards result.
Recognized as a subject matter expert with lending within the region.
Current RM and DVP endorsement.
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale.
Proven ability to train, coach, mentor and develop team members.
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), Wealthview, strong keyboarding skills and an ability to learn and master new software programs
Strong financial background in credit, collections and/or lending products (preferred).
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
Business Unit
National Contact Centre
Location
Mississauga, Ontario
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team. We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated Customer Resolution Specialist to join the rapidly growing goeasy team located in our Mississauga Call Center. The incumbent will be the point of contact for any escalation calls from our customers and will be required to resolve these matters in a timely fashion while mantaining a positive customer service experience.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Rigorous hygiene practices in all locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
As Customer Resolution Specialist, you will:
Create superior customer experiences by engaging, listening and understanding the needs of potential customers and matching their needs to our lending solutions; demonstrating compassion and empathy toward customers in hearing their story and meeting their needs
Write complaint investigations on easyfinancial and easyhome products and services
Support coordination of root cause investigations in conjunction with our retail branches and call center operations
Identifying complaint patterns and interacting with appropriate departments to proactively address recurring issues
Help manage, monitor and respond to technical support and customer complaints
Support Better Business Bureau activities relating to investigational outcomes such as drafting responses and conducting a review of complaints
What you need to work with us:
1-2 years of experience in a call center or handling escalated issues
Proficient with PCs, Microsoft office, strong keyboarding skills
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
Be empathetic, compassionate and operate with integrity – really care for customers!
Demonstrate extremely strong communication skills
Must maintain composure and positivity in challenging situations
Must possess excellent problem solving and critical thinking skills
Must be able to communicate concisely with clients and associates
Must be well spoken and confident in knowledge
Flexible working hours
Bilingual (French/English)
goeasy is seeking a highly motivated Customer Resolution Specialist to join the rapidly growing goeasy team located in our Mississauga Call Center. The incumbent will be the point of contact for any escalation calls from our customers and will be required to resolve these matters in a timely fashion while mantaining a positive customer service experience.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:
Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Rigorous hygiene practices in all locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
As Customer Resolution Specialist, you will:
Create superior customer experiences by engaging, listening and understanding the needs of potential customers and matching their needs to our lending solutions; demonstrating compassion and empathy toward customers in hearing their story and meeting their needs
Write complaint investigations on easyfinancial and easyhome products and services
Support coordination of root cause investigations in conjunction with our retail branches and call center operations
Identifying complaint patterns and interacting with appropriate departments to proactively address recurring issues
Help manage, monitor and respond to technical support and customer complaints
Support Better Business Bureau activities relating to investigational outcomes such as drafting responses and conducting a review of complaints
What you need to work with us:
1-2 years of experience in a call center or handling escalated issues
Proficient with PCs, Microsoft office, strong keyboarding skills
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
Be empathetic, compassionate and operate with integrity – really care for customers!
Demonstrate extremely strong communication skills
Must maintain composure and positivity in challenging situations
Must possess excellent problem solving and critical thinking skills
Must be able to communicate concisely with clients and associates
Must be well spoken and confident in knowledge
Flexible working hours
Bilingual (French/English)
Business Unit
National Contact Centre
Location
Mississauga, Ontario
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
The Senior Loan Underwriting Officer (SLUO) is accountable for assisting the Team Managers with the day-to-day operations of the Central Loan Approval Office (CLAO) including, reviewing, and adjudicating Head Office exception approval requests and Challenge and Appeal requests from branches. The SLUO will be responsible for monitoring, managing, and responding to all CLAO Inquiries. Under the direction and supervision of the Team Managers, the SLUO will take on the responsibilities of assisting with ongoing training of new and current employees in need of additional coaching and development. SLUO’s will be required to manage the CLAO application queue, ensuring the team is working efficiently and in a timely manner. Additionally, the SLUO will continue to perform the duties of an underwriter when required. This position is designed to provide the SLUO with entry level management and leadership responsibilities to not only assist the CLAO team and Team Managers, but for personal growth and development opportunities.
Primary Job Responsibilities
Provide support to the Team Manager with the day-to-day operations of the CLAO team.
Lead the Loan Underwriting team in the absence of the Team Managers.
Review HO Exception Approval by applying detailed knowledge and understanding of Loan Underwriting and Policies and Procedures.
Review and adjudicate applications that have been Challenged/Appealed by a branch or Regional Manager.
Monitor, manage and respond to all inquiries submitted to CLAO Inquiries.
Provide support to the Team Managers in managing underwriting queue levels and review timeframes to ensure proper efficiencies.
Under the supervision of the Team Managers, provide additional coaching and development to team members that require additional training, when asked by the Team Managers.
Continue to perform the duties of a Loan Underwriting Officer as the needs of the business require including:
Apply detailed knowledge and understanding of company Policies and Exception Approvals.
Assess and analyze loan applications; review, evaluate and analyze credit and financial history of applications including capacity to pay to make final underwriting decision.
Grant Approvals to applications in accordance with company policy or as delegated by the Risk and Analytics department as a loan underwriter.
Provide rationale to branch managers regarding the underwriting process and the analysis that took place where such applications are either approved or refused.
Adhere to acceptable review timeframes for analysis of applications and underwriter best practices.
Pinpoint fraudulent documents during analysis and report these to appropriate departments and the underwriting unit.
Match and validate application information such as income, paystubs and credit ratings to make a final underwriting decision in the approval process.
Qualifications
Strong Administrative skills with high interest to work in an administrative capacity and analyzing various documents.
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook).
Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner.
Analytical, critical thinking and problem-solving skills.
Ability to work autonomously in a team environment.
Able to work under pressure and in a fast-paced environment.
Ability to plan, multi-task and manage time effectively.
Excellent communication, organizational and leadership skills.
Possess a strong knowledge and understanding of all goeasy Loan Underwriting Manuals.
Exude confidence and decisiveness when making decisions.
Reflect a positive and mature attitude towards teammates, peers, other employees and customers.
Ability to provide effective guidance, leadership and motivation to the underwriting team.
Additional Information:
Candidates must be comfortable to provide schedule flexibility to ensure the needs of our Loan Underwriting Officers, employees and customers are met. This role is designed to be a leadership role within the CLAO team while at the same time providing personal development and growth opportunities for the candidate. The Senior Loan Underwriting Officer will be expected to take on the additional duties over and above what their current job description as outline above.
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
The Senior Loan Underwriting Officer (SLUO) is accountable for assisting the Team Managers with the day-to-day operations of the Central Loan Approval Office (CLAO) including, reviewing, and adjudicating Head Office exception approval requests and Challenge and Appeal requests from branches. The SLUO will be responsible for monitoring, managing, and responding to all CLAO Inquiries. Under the direction and supervision of the Team Managers, the SLUO will take on the responsibilities of assisting with ongoing training of new and current employees in need of additional coaching and development. SLUO’s will be required to manage the CLAO application queue, ensuring the team is working efficiently and in a timely manner. Additionally, the SLUO will continue to perform the duties of an underwriter when required. This position is designed to provide the SLUO with entry level management and leadership responsibilities to not only assist the CLAO team and Team Managers, but for personal growth and development opportunities.
Primary Job Responsibilities
Provide support to the Team Manager with the day-to-day operations of the CLAO team.
Lead the Loan Underwriting team in the absence of the Team Managers.
Review HO Exception Approval by applying detailed knowledge and understanding of Loan Underwriting and Policies and Procedures.
Review and adjudicate applications that have been Challenged/Appealed by a branch or Regional Manager.
Monitor, manage and respond to all inquiries submitted to CLAO Inquiries.
Provide support to the Team Managers in managing underwriting queue levels and review timeframes to ensure proper efficiencies.
Under the supervision of the Team Managers, provide additional coaching and development to team members that require additional training, when asked by the Team Managers.
Continue to perform the duties of a Loan Underwriting Officer as the needs of the business require including:
Apply detailed knowledge and understanding of company Policies and Exception Approvals.
Assess and analyze loan applications; review, evaluate and analyze credit and financial history of applications including capacity to pay to make final underwriting decision.
Grant Approvals to applications in accordance with company policy or as delegated by the Risk and Analytics department as a loan underwriter.
Provide rationale to branch managers regarding the underwriting process and the analysis that took place where such applications are either approved or refused.
Adhere to acceptable review timeframes for analysis of applications and underwriter best practices.
Pinpoint fraudulent documents during analysis and report these to appropriate departments and the underwriting unit.
Match and validate application information such as income, paystubs and credit ratings to make a final underwriting decision in the approval process.
Qualifications
Strong Administrative skills with high interest to work in an administrative capacity and analyzing various documents.
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook).
Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner.
Analytical, critical thinking and problem-solving skills.
Ability to work autonomously in a team environment.
Able to work under pressure and in a fast-paced environment.
Ability to plan, multi-task and manage time effectively.
Excellent communication, organizational and leadership skills.
Possess a strong knowledge and understanding of all goeasy Loan Underwriting Manuals.
Exude confidence and decisiveness when making decisions.
Reflect a positive and mature attitude towards teammates, peers, other employees and customers.
Ability to provide effective guidance, leadership and motivation to the underwriting team.
Additional Information:
Candidates must be comfortable to provide schedule flexibility to ensure the needs of our Loan Underwriting Officers, employees and customers are met. This role is designed to be a leadership role within the CLAO team while at the same time providing personal development and growth opportunities for the candidate. The Senior Loan Underwriting Officer will be expected to take on the additional duties over and above what their current job description as outline above.
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
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