Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 
At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 
Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  
State of the art office, with free Company Gym, Games Room 
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
For complete picture of total rewards, please click here.
A day in the life of a Bilingual Quality Assurance Analyst:

Complete the assigned Quality Control Audits for the staff of CLAO as assigned by the Manager, Underwriting Support within the timelines required as per department guidelines
Submit the completed Quality Control Audits to the Manager, Underwriting Support for actioning
Provide actionable data to various internal support groups as needed
Provide feedback to CLAO Team Managers
Prepare and analyzes internal and external reports for management staff review
Assist the Team Manager, Underwriting Support with the completion of various internal tracking reports daily (i.e. LUO Audit Results Report, PIP Management Training Updates, etc.)
Provide insight and recommendations for changes to existing policies, procedures and/or work flow processes
Assist the Manager, Underwriting Support with the implementation of new (and changes to any) policies and procedures in a live environment fluidly so that workflow is not disrupted
Assist where required in the delivery of annual recertification courses for all members of the CLAO Team
Assist the Team Manager, Underwriting Support in communicating with Team Managers, CLAO to identify training needs
Assist the Team Manager, Underwriting Support in conducting job training for new hires in CLAO
Assist the Team Manager, Underwriting Support in conducting underwriting training for the retail network as requested
Accuracy in completion of the monthly Quality Control Audits as assigned
What are we looking for:

Possess a strong knowledge and understanding of all Loan Underwriting, Secured Lending and Cumulative Policies and Procedures
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
Highly developed oral and written communication skills
Able to work under pressure and in a fast-paced environment
Ability to plan, multi-task and manage time effectively
Strong problem solving and critical thinking skills
Able to make decisions independently
Bilingual (French/English) Requirement
Able to interact with CLAO frontline staff and mid-level Management
Reflect a positive and mature attitude towards teammates, peers, other employees and customers
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 
At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 
Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  
State of the art office, with free Company Gym, Games Room 
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
For complete picture of total rewards, please click here.
 A day in the life of a Team Manager, Customer Service: 

Set and meet performance targets for efficient and effective sales and service production and quality
Manage the day-to-day operations of the National Shared Services Centre
Review individual staff performance through monthly scorecards, identifying training needs and delivering required training and coaching for staff development
Handle customer escalations in a timely manner
Manage intraday team results and individual contributions, making necessary adjustments within a call center workforce management framework
Ensuring timely response to waiting customers based on call arrival patterns while enabling revenue-generating opportunities
What we are looking for: 

Experience in a people leadership role is mandatory
Experience in a call center capacity is considered a strong asset
Ability to execute and deliver expected results within tight deadlines
Strong oral and written communication with an ability to deliver constructive feedback that inspires engagement and improved performance
Ability to hold your team accountable to performance targets and competences
Strong analytical skills with an ability to understand complex data and to make recommendations for process and/or staffing changes based on customer demand for greater business efficiencies and effectiveness
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
As the Director, IT Infrastructure & Cloud Engineering at goeasy, you’ll step into a strategic and hands-on leadership role where your impact will be felt across the entire organization. You’ll be responsible for shaping the design, delivery, and operations of our enterprise infrastructure and cloud platforms—ensuring they’re secure, scalable, and built for growth. Leading a talented team of engineers and technical specialists, you’ll help drive reliability and innovation across our core technology services. This role is all about enabling business success through resilient infrastructure, optimized cloud solutions, and strong cross-functional collaboration. If you bring deep technical expertise, operational excellence, and a passion for leadership, this is your opportunity to make a meaningful difference in our technology landscape.
What will you be doing?

Shape and execute a forward-looking infrastructure strategy that supports goeasy’s growth, scalability, and resilience across cloud and on-prem environments.
Lead the delivery of secure, scalable, and cost-effective cloud platforms that meet enterprise needs.
Oversee the design and performance of network services including WAN, LAN, VPN, and SD-WAN, ensuring reliability and efficiency.
Drive system reliability through proactive monitoring, incident response, and capacity planning.
Collaborate with cybersecurity and risk teams to implement infrastructure controls aligned with internal policies and regulatory requirements.
Build and mentor a high-performing team of engineers and technical specialists, fostering a culture of innovation, accountability, and continuous learning.
Work cross-functionally with application, data, and end-user technology teams to ensure infrastructure services are integrated and aligned with business priorities.
Manage vendor and cloud service provider relationships to ensure strategic alignment and contract compliance.
Own infrastructure budgets, optimize costs, and lead investment planning to maximize return on investment.
Provide senior leadership with clear updates on infrastructure performance, risks, and strategic initiatives.
Champion operational excellence through automation, standardization, and adoption of best practices.
Lead major incident response efforts, ensuring timely resolution, root cause analysis, and implementation of corrective actions.
What experience do you have?

A university degree in engineering, computer science, information systems, or a related discipline (or equivalent experience).
6–8+ years of progressive leadership and technology experience, ideally within financial services, multi-unit retail, or similar industries.
Proven success in leading IT delivery and execution in dynamic, high-growth environments.
A track record of driving innovative technology solutions and fostering a culture that embraces autonomy, process discipline, and calculated risk-taking.
Strong grasp of current trends in IT, including security, risk management, regulatory compliance, and enterprise collaboration.
Deep expertise in cloud technologies and infrastructure-as-a-service models.
Experience building and maturing Change Management and Incident Management practices to ensure high system availability.
Familiarity with ITIL frameworks and standards such as SAS 70 and ISO 27001.
Solid understanding of data processing, software systems, business operations, and network/system architecture.
Skilled in negotiating with internal and external stakeholders to achieve strategic outcomes.
Ability to build consensus and effectively manage complex issues and conflicts.
Strategic thinker with strong communication and problem-solving skills, capable of engaging both technical and executive audiences.
Adaptable and resilient, with the ability to thrive in fast-paced, evolving environments.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.