Secured Loan Document Specialist

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

goeasy is seeking a highly motivated Loan Document Specialist on the Secured team. Our Secured Document Specialists are first point of contact in the Secured Personal Loan process. They manage all requests for appraisals, title searches, loan documents and registration documents for starters. Document Specialists play a vital role in the Secured structure.

What will you do as a Secured Loan Document Specialist?

• Provide administrative support, from our Central Loan Approval Office (CLAO) to the Easy Financial branch network.
• Manage/action requests for title search on property
• Manage/action requests for property value confirmation
• Prepare and send applicable Secured Loan Documents for signing along with relevant documents to branches
• Prepare and send payout statements to solicitor upon request
• Submit for mortgage discharge documents when applicable
• Escalate any documentation issues to the Underwriter and/or Manager for review
• Adhere to policy/procedures to ensure AML and Quality Assurance requirements are met
• Meet and maintain service levels as defined internally and work with vendors to ensure outsourced service levels are maintained or exceeded
• Assist the Central Loan Approval Office in identifying training or process opportunities
• Gather critical customer (branch) feedback to help transform and streamline processes

What we are looking for:

• Exceptional oral and written communication skills, as candidates will be dealing with the retail network
• Intermediate level MS Office, with emphasis on Excel and PowerPoint
• Excellent problem-solving and multi-tasking skills
• Ability to work a variety of shifts from 8:00am to 9.00pm and Saturdays on a rotational basis
• A willingness to learn
• Past or current experience with Salesforce would be beneficial

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.