Collections Representative

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.  

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.  

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment  

Why work with us?  

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with 5 personal days.   
• For complete picture of total rewards please click here   

Day in the life of a Collections Representative at LendCare: 

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions. 
• Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers. 
• Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans. 
• Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement. 
• Complete initial trace work using online tools and account systems. 
• Document collections activities and processes through superior administration skills. 

What we are looking for: 

• Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.   
• Experience with using an automated dialer system is an asset. 
• Excellent verbal and written communication skills. 
• Proven ability to multi-task; adapting to changes in a fast-paced environment. 
• Competency in MS Office (Word, Excel); ability to learn new software applications. 
• Able to pass background checks (criminal, employment, and credit). 
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 

Schedule: Monday to Friday 9:00 AM – 5:00 PM with one 1:00 – 9:00 PM shift within the week; one Saturday a month from 9:00 AM – 5:00 PM

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.