Director, Collections Strategy & Analytics

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment

We are excited to announce an opportunity for a Director, Collections Strategy & Analytics at our LendCare subsidiary! You will help drive strategic insights and optimize performance across LendCare’s collections portfolio. This role is ideal for someone who combines strong analytical horsepower with business acumen and thrives in a fast-paced, high-growth environment.

What will you be doing?

• Developing and implementing strategies for debt recovery and improving the collections process.
• Identifying emerging issues, trends, and best practices in the collections field.
• Analyzing collections performance and providing reports to operational delivery teams
• Implementing workforce management solutions to align resources with peak demand and improve productivity.
• Collaborating with Operational teams to set the strategic vision for collections across the organization, aligning initiatives with broader business goals and regulatory requirements.
• Overseeing resource allocation, scheduling, and workforce management practices.
• Leading cross-functional teams to design and implement innovative collections strategies that improve recovery rates, reduce delinquencies, and enhance profitability.
• Overseeing portfolio performance analytics, delivering executive-level insights and recommendations to senior leadership.
• Championing experimentation and innovation, including the design of advanced champion/challenger frameworks and predictive modeling to optimize treatment paths.
• Establishing enterprise-wide reporting standards and governance frameworks to ensure consistent tracking and measurement of collections activities.
• Partnering with senior leaders in Risk, Operations, Technology, and Product to drive strategic initiatives and influence decision-making.
• Driving the evolution of collections infrastructure, identifying opportunities to leverage AI, machine learning, and automation for enhanced efficiency.
• Developing and refining hardship and loan modification programs, using segmentation and behavioral analytics to inform policy and execution.
• Mentoring and developing a high-performing analytics team, fostering a culture of curiosity, accountability, and continuous improvement.

What experience do you have?

• Bringing 8-10+ years of progressive experience in credit risk, collections strategy, or portfolio analytics, with a strong track record of leadership in consumer lending or financial services.
• Proven ability to translate complex data into strategic insights, influencing senior stakeholders and driving business outcomes.
• Experience in leading cross-functional initiatives, managing change, and navigating ambiguity in high-growth environments.
• A strategic thinker with exceptional communication skills, a bias for action, and a passion for innovation and impact.

This role requires on-site attendance at our LendCare office: 1315 Pickering Parkway, Pickering, ON

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.