Fraud Analyst (2 Months Contract)

Our state-of-the-art contact center supports our easyfinancial and easyhome brands across Canada! Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies, Waterstone Canada’s Most Admired Corporate Cultures. We’re also thrilled to be named aGreater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward. 

Our National Contact Center is the heartbeat of goeasy’s culture! We support over 400 retail locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams. 

goeasy is seeking a highly motivated and energetic Fraud Analyst, Central Loan Approval Office (CLAO) who will supporting the company through preventing, investigating, and tracking all fraud related activity.

Your responsibilities include (but are not limited to):

• Lead the review of all Fraud Investigation Tickets and all Fraud Review Tags initiated in relation to applications and/or customers
• Clearing applications and customers of fraudulent behaviour before allowing the associated application(s) to proceed; or identifying fraudulent behaviour and logging their findings accordingly
• Host formal and informal Fraud Training Classes internally within the company
• Handle camera footage requests
• Complete daily reporting to identify and review potential fraudulent activity
• Complete the Monthly Fraud Report for communication to goeasy Leadership Teams
• Communicate Fraud Alerts regarding ongoing fraudulent activity for other teams and departments
• Communicate with third parties where required for the purpose of fraud investigations (customers, employers, police officers, etc)
• Proactive identification of improved fraud related processes, policies, and technology

What we are looking for:

• High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
• Excellent oral and written communication skills
• Analytical, critical thinking and problem-solving skills
• Ability to work under pressure and in a fast-paced environment
• Ability to plan, multi-task and manage time effectively
• Strong attention to detail
• Ability to make decisions independently
• Reflect a positive and mature attitude towards teammates and peers

Diversity, Inclusion, and Equal Opportunity Employment: 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.