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Senior Loan Processing Specialist - Unsecured


Head Office - Downtown Montreal
Montréal, Quebec

Posted On: August 07, 2025

Our state-of-the-art contact center supports our easyfinancial and easyhome brands across Canada! Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing CompaniesWaterstone Canada’s Most Admired Corporate Cultures. We’re also thrilled to be named aGreater Toronto Top Employerand proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.  

OurNational Contact Centeris the heartbeat of goeasy’s culture! We support over 400 retail locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.  

Why work for us? 

  • Competitive Monthly Bonus Structure  
  • Leverage our RRSP match and Employee Share Purchase Plan programs.  
  • Employee discounts on furniture, electronics, and appliances.  
  • Access 24/7 healthcare with Virtual Doctor Appointments.  
  • Personalize your benefits with a customizable package including options for 100% coverage.  
  • Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
  • Celebrate properly, with your birthday off PAID! Along with 5 personal days.   
  • For complete picture of total rewards please click here   

The Senior Loan Processing Specialist (SLPS) is accountable for assisting the Team Managers with the day-to-day operations of the Central Loan Approval Office (CLAO) including, reviewing, and adjudicating Head Office exception approval requests and Challenge and Appeal requests from branches. The SLPS will be responsible for monitoring, managing, and responding to all CLAO Inquiries. Under the direction and supervision of the Team Managers, the SLPS will take on the responsibilities of assisting with ongoing training of new and current employees in need of additional coaching and development. Senior Loan Processing Specialist’s will be required to manage the CLAO application queue, ensuring the team is working efficiently and in a timely manner.


Additionally, the Senior Loan Processing Specialist will continue to perform the duties of an underwriter when required. This position is designed to provide the SLPS with entry level management and leadership responsibilities to not only assist the CLAO team and Team Managers, but for personal growth and development opportunities.

A day in a life of a Senior Loan Processing Specialist? 

  • Provide support to the Team Manager with the day-to-day operations of the CLAO team
  • Lead the Loan Processing team in the absence of the Team Managers
  • Review HO Exception Approval by applying detailed knowledge and understanding of Loan Processing and Policies and Procedures
  • Review and adjudicate applications that have been Challenged/Appealed by a branch or Regional Manager
  • Monitor, manage and respond to all inquiries submitted to CLAO Inquiries
  • Provide support to the Team Managers in managing Processing queue levels and review timeframes to ensure proper efficiencies
  • Under the supervision of the Team Managers, provide additional coaching and development to team members that require additional training, when asked by the Team Managers.
  • Continue to perform the duties of a Loan Processing Officer as the needs of the business require including:
    • Apply detailed knowledge and understanding of company Policies and Exception Approvals
    • Assess and analyze loan applications; review, evaluate and analyze credit and financial history of applications including capacity to pay to make final Processing decision
    • Grant Approvals to applications in accordance with company policy or as delegated by the Risk and Analytics department as a loan underwriter
    • Provide rationale to branch managers regarding the processing process and the analysis that took place where such applications are either approved or refused.
    • Adhere to acceptable review timeframes for analysis of applications and underwriter best practices
    • Pinpoint fraudulent documents during analysis and report these to appropriate departments and the Processing unit
    • Match and validate application information such as income, pay stubs and credit ratings to make a final Processing decision in the approval process

What we are looking for:

  • Strong Administrative skills with high interest to work in an administrative capacity and analyzing various documents
  • High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook)
  • Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner
  • Analytical, critical thinking and problem-solving skills.
  • Ability to work autonomously in a team environment
  • Able to work under pressure and in a fast-paced environment
  • Ability to plan, multi-task and manage time effectively
  • Excellent communication, organizational and leadership skills
  • Possess a strong knowledge and understanding of all goeasy Loan Processing Manuals
  • Exude confidence and decisiveness when making decisions
  • Reflect a positive and mature attitude towards teammates, peers, other employees and customers
  • Ability to provide effective guidance, leadership, and motivation to the Processing team

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

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