Bilingual (FR) Customer Support Representative

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 

At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 

As a Bilingual Customer Support Representative, you’ll be the frontline of our customer experience, delivering exceptional service and supporting sales initiatives. You’ll engage with customers across voice and email channels, resolve inquiries, and identify opportunities to enhance their journey. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is eager to grow their skills in customer service and soft sales. 

Why work with us?   

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
• For complete picture of total rewards, please click here.

Day in the life of a Bilingual Customer Support Representative: 

• Deliver exceptional customer service across voice and email channels. 
• Identify and support sales opportunities through upselling, cross-selling, and lead nurturing. 
• Resolve customer inquiries efficiently while applying effective de-escalation techniques. 
• Maintain performance standards including AHT, Call Quality, and First Call Resolution. 
• Accurately complete administrative tasks and document customer interactions. 
• Participate in ongoing training and coaching to enhance service and sales skills. 
• Collaborate with team members and other departments to improve customer experience. 
• Contribute to a positive, accountable, and growth-oriented team culture. 

What we are looking for: 

• 1+ year of experience in customer service or a related field. 
• Must be proficient in English and French.
• Strong communication and interpersonal skills. 
• Ability to multitask and manage time effectively in a dynamic environment. 
• Comfortable with soft sales techniques and lead generation. 
• Proficiency in CRM systems and Microsoft Office is an asset. 
• Full-time, permanent availability to work in our Pickering, ON office 
• Able to pass background checks (criminal, employment, and credit).  
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.