Team Manager, Legal Administration

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 

At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 

We are seeking an experienced Team Manager, Legal Administration to lead and support a team of Legal Administrative Assistants in a fast-paced legal collections environment. This role is responsible for overseeing daily workflows, driving performance, meeting service and quality standards, and providing hands-on leadership, coaching, and operational support to the paralegal team.

A day in the life of a Team Manager, Legal Administration: 

• Lead, coach, and manage a team of Legal Administrative Assistants.
• Oversee daily operations and workflow within the ACL legal file management system.
• Ensure accuracy, completion, and timeliness of all legal administrative tasks.
• Motivate the team to consistently meet or exceed monthly performance targets.
• Plan and prioritize workload to ensure deadlines and service standards are met.
• Provide onboarding, training, and ongoing performance support to team members.
• Manage team timecards and support scheduling needs.
• Maintain and update departmental policies and procedures related to legal administration.
• Report team performance, workload status, and key issues to the Director, Legal.
• Oversee legal administrative functions, including:
  • File opening, organization, and maintenance
  • High-volume correspondence and mail processing
  • Shared inbox and phone management
  • Drafting correspondence and supporting legal documentation
  • Insolvency file administration and trustee correspondence
  • Lien registrations through the Personal Property Registry
  • Document scanning and records management
• Provide administrative support to the Paralegal team as required.

What we are looking for: 

• Experience leading an administrative team.
• Background in the legal and/or financial industry is an asset.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Advanced computer proficiency with the ability to quickly adapt to new software.
• Demonstrated ability to multitask and manage time effectively in a fast-paced environment.
• Strong leadership, interpersonal, and motivational skills.
• Excellent customer service mindset.
• Capable of performing well under pressure and meeting tight deadlines.
• Consistently represents the company with professionalism and integrity.
• Full-time availability with the ability to work in our head office in Pickering, ON

Additional Requirements for Internal Candidates:

• Must have been in your current role for 9 months.
• Have the endorsement / support of your current manager.
• Must not be currently under corrective action or within 6 months of any previous corrective action.
• Must be achieving or exceeding the required level of individual performance in your current role.

Why work with us?   

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
• For complete picture of total rewards, please click here.

We are offering $55,000.00 - $65,000.00/year CAD for this role, plus the opportunity to earn performance bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.