Senior, Applications Support Analyst (1 year contract)

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures in 2018, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

We are seeking a Senior, Applications Support Analyst, reporting to the Manager, Enterprise Systems Support. You will play a critical service delivery role within the IT Enterprise Systems team and will be responsible for all IT applications. You will investigate and bring production issues to resolution, prepare documentation, and set up system monitoring and alerting ensuring all user and vendor SLA’s are held. Successful candidate will have extensive experience of working in a similar environment.

Responsibilities:

• Troubleshoot and resolve application issues and severities, providing timely updates
• Perform root cause analysis of production incidents and identify preventive measures to be taken
• Monitor and setup alerts related to application and system processes and provide services proactively
• Manage all production systems, recommend ways to optimize performance, provide solution to recurring problems, and prepare reports for all problems
• Publish and maintain SLAs for availability of all applications
• Maintain documentation and expertise in application data flows for effective issue resolution
• Escalate incidents to application vendors and track status ensuring timely updates and resolution
• Liaise with second line (L2) offshore operation groups and development teams to solve incidents
• Analyze impact of incidents and clearly communicate to affected users and stakeholders
• Monitor application vendor SLAs are held and escalate in case of vendor non-performance
• Participate in specialist trainings related to supported applications and areas, study operations and user manuals and request additional specialist trainings
• Escalate any performance issues towards development, infrastructure or other IT groups
• Contribute to a continued improvement cycle by highlighting potential improvement areas in all systems.
• After hours support on a rotational basis as per business needs

Qualifications:

• Bachelor’s degree in Computer Science, or equivalent
• 4+ years’ experience working in a related capacity
• Understanding service delivery and monitoring concepts, know-how of monitoring tools used for enterprise applications, and ability to define and interpret complex application alerts
• Hands on and proven proficiency with technology, including a programming language and database systems knowledge
• Experience of working in onshore / offshore development environments is preferred
• Previous development experience
• Understanding of Service Oriented Architecture is preferred
• Must have excellent analytical and troubleshooting skills.
• Excellent communication skills are a must

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/ 

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