Operations Administrator

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future. 

This position will take place in a fast pace, friendly, and team-oriented environment. An ideal candidate will possess an exceptional attention to detail. Further, they must be able to exemplify speed and accuracy. This position requires the candidate to work independently but it also requires team collaboration to make a difference in our company. The position will require the candidate to be on-site.

Responsibilities:

• Manage goeasy tickets within our ticketing portal and providing excellent customer service, coaching and support to the retail network
• Liaise with the Retail Network to identify potential opportunities for training and process improvement
• Providing back up coverage to other peers within the Central Operations Department
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization.
• Ensuring all processes/and or tasks are fully documented and/or maintained.
• Any administrative and customer service support as required for the Indirect Channel
• Creation of cheque batches and follow ups from the AP department and branches
• Tracking outgoing cheques and following up with returned cheques
• Use of Purolator and tracking parcels and letters
• Assist in branch expansion openings and closures
• Reporting on financials including balancing GL’s, data entries, processing bulk batch files
• Update and scan business licenses and driver extracts
• Manage and send awards of recognition to the retail locations on a monthly basis
• Handle the employee credit optimizer enrollment process and customer related enrollments
• Supporting management with day to day requirements

Qualifications:

• 1 - 3 years’ experience within the Financial Services Industry in a related role
• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge
• Analytical and problem-solving skills
• Ability to think outside the box
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
• Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
• Able to work under pressure and meet tight deadlines
• Ability to make decisions independently
• Capable of managing multiple tasks at once and prioritizing work
• Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

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