Financial Service Representative

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

Working at goeasy during COVID-19: 

We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic: 

• Adoption of best practices and protocols to ensure a safe interview and onboarding experience 

• Continuing to serve our customers through our phone and digital channels 
• Mandatory social distancing in all of our locations 
• Maximum person limit in our branches and stores 
• Rigorous hygiene practices in all branch and store locations 
• Free virtual healthcare access for all permanent employees 
• Continued partnerships and donations to foundations & causes we care about i.e. Boys and Girls Club of Canada 

 As a Financial Service Representative in our National Call Centre you will: 

• Build superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment 
• Demonstrate compassion and empathy toward customers to be able to hear their story and help with the most appropriate sale of our financial services based on individual needs 
• Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities while clearly and openly communicating the terms and conditions of our financial products 
• Manage outbound communication and follow-up with new and existing applicants via telephone and email  
• Review and evaluate online financial loan applications, assess the applicants’ credit worthiness, perform financial analysis, and other risk assessments to improve quality of the sale and limit future collection items 
• Comply with goeasy’s outlined policies and procedures  
• Collaborate with Sales leadership to develop and continuously improve the business unit 
• Be responsible for achieving and maintaining sales targets  

What you need to work with us 

• A minimum of 1 year of experience in a customer-facing targeted sales environment; experience in either consumer finance or pay day loan industries is strongly preferred 
• Call Centre or tele-sales experience is an asset 
• People Oriented with the ability to build memorable customer experiences for every financial sale 
• Exceptional communication and interpersonal skills 
• Excellent active listening skills 
• Ability to multi-task, adapt to change in a dynamic sales environment 
• Achievement and results oriented with a positive personality to drive sales and increase customer happiness 
• Ability to work well in a fast paced, performance driven environment 
• Ability to work independently 
• Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs 
• Insightful, compassionate and operate with integrity with every sale – care deeply for our customers! 

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/ 

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