If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
The NSSC Administrator will be responsible with overseeing numerous administrative tasks among various departments.  The Administrator will be an individual who is analytical and can operate in a fast paced environment.
Responsibilities:

Review customer profiles and insurance claims to determine next steps
Data entry tasks
Conduct credit checks for new and existing customers
Review and evaluate online loan protection claim applications
Follow up on claim decisions and action appropriately
Review payments from customer for inaccuracies in processing (Payroc, Eft, Cheque)
Assist in the preparation of the daily and weekly schedules for various departments
Review various accounts & provide the right administrative solutions
Monitor and manage the Collections, E-sign and LPP inboxes (i.e. inbound/outbound calls, emails and texts from customers and branches)
Provide administrative support including generation of reports, presentations, policies, manuals and general correspondence documents
Coordinate meetings with various departments
Complete Refinances, E-ECTs, and other ticketing requests
Manage collections activities for all past due and potentially past due files
Perform financial analysis and other risk assessments to limit future delinquency
Offer Support for company events (Collections War Room, Open Houses, etc.)
Perform administrative duties associated with working in a call center environment as assigned management.
Work on special projects and assignments
Other duties as assigned
Qualifications:

Excellent organizational and time management skills
Strong problem-solving skills
Advanced Customer Service skills
Strong attention to detail and be able to work within deadlines with conflicting priorities
Adaptable to change in a dynamic work environment
Fast learner with a high degree of initiative
Ability to work independently with minimal supervision, as well as working within a team setting
Strong Computer Skills, with working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Ability to navigate through and manage many different systems at once
Collections experience including a strong understanding of the various cure tools would be considered an asset
Excellent knowledge of Assurant products and claim process, or other loan protection claim products and processes
Previous experience working in a call center environment or 1-2 years in a similar role considered an asset.
Post-Secondary education
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
www.goeasy.com/careers
  

Regional Manager – easyfinancial
Territory: Quebec
 
easyfinancial services offers personal loan services to Canadians across the nation. We strive to deliver high-quality service and great customer experiences, all while making financial services more accessible. We pride ourselves on our commitment to our employees; competitive salaries, incentive plans, benefits and unlimited advancement opportunities.  If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your career possibilities at easyfinancial services are endless.
As District Manager, you will be responsible for providing leadership, direction and support to all easyfinancial branches within your portfolio. The incumbent for this position will plan, implement and drive operations to ensure consistent growth in results and brand for easyfinancial. This multi-faceted leadership role contributes to the bottom line by owning the hiring, development and retention of talent and managing the broader team’s performance through expert management practice.
As Regional Manager you will:

Create superior customer experiences by having team members engage, listen and understand the needs of potential customers for sales and match their needs to our financial lending solutions; demonstrating compassion and empathy toward customers to be able to hear their story and help
Ensure that the goeasy brand promise is delivered by each location by knowing and implementing your business objectives, sales strategies, and ensuring ongoing sales and collection performance
Build, manage and develop an effective and high performing talent network within your region – this is the way you grow your loan book!
Lead the interviewing, hiring, and training of sales employees and the planning, assigning, and directing of work; appraising performance
Oversee new business development and develop site by site strategies to meet sales goals and be accountable for a strong collections practice within the region
District Managers are accountable for the day-to-day operations of multiple locations within the Region and maintaining a voice with centralized leadership in the organization
Maintain frequent visibility and provide leadership to each store location and audit (both formally and informally) to ensure best practices are occurring for every sale
Provide strategic and operational planning input for the regional operations, and report progress and sales results
Oversee change management and implementation of new sales products, programs and operational procedures
 
What’s in it for you as a Regional Manager?

Competitive base pay and bonus structure
Annual all-inclusive trips (two times a year for conference and top performers)
Employee Purchase Plan for retail products
Allowance for vehicle mileage and other business resources
Culture that promotes ownership of your portfolio
 
What you need to work with us:

3+ years of experience in a leadership capacity managing a multi-site operation (district or regional manager)
3-5 years in a customer-facing targeted sales environment is a must; experience in either the consumer loan/personal finance or the pay day loan industries is strongly preferred
Exceptional sales management acumen with the ability to achieve consistent results through others
Solid negotiation and conflict resolution skills with an innate ability to remain calm and focused in difficult situations
Demonstrated financial acumen to manage a P&L system with many levers; an ability to see business drivers and exercise sound judgment and decision-making
Be empathetic, compassionate and operate with integrity – really care for customers!
Oriented as a decisive and hands-on leader with the ability to influence at all levels in an organization
Perform well under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to process
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
Additional Information:
We are currently exploring what cities will be included in this area of Quebec, please feel free to apply to learn more.  The ideal candidate will be based in Montreal but we are open to a candidate based in any of the cities in the province provided they can meet the travel requirements to achieve success.  This role involves frequent travel from location to location within the assigned region and on occasion to the corporate head office in Ontario and other business centers. A valid provincial driver’s license and your own vehicle is required.  All candidates considered for hire must successfully pass credit, criminal and reference background checks.  Candidates must be comfortable to provide schedule flexibility to meet the demands of the business. 

Responsibilities:

Participate in the activity study while working with internal and external consulting partners to clearly understand the tasks, activities, and general operation of an easyfinancial Branch 
Manage day to day retail operations when the Branch Manager is away and assist in operational direction.
Lead the growth of employees by being the prime for all staff training and main resource for training new team members. Championing product information, SPL licensing, and all new material.
Pipeline Management developing, organizing and prioritizing leads from all sources at every stage of the sales cycle and managing the team toward successful contact and follow up plans leading to strong conversion rates on a consistent basis.
A/R Validation ensuring the team pursues the suitable activities, accounts management and contact each day.
Main point of contact for customer account escalations and maintenance, underwriting adjudication, collections & legal strategy, and general complaint management. 
Perform; while ensuring that you step into this new leadership opportunity, maintain your ability to contribute to sales and collections as a FSR when the Branch Manager is present.  
Qualifications:

A minimum of 1.5 years of experience in an easyfinancial Branch; experience in other consumer finance, alternative lending or the “pay day” loan companies is strongly preferred.
Demonstrated Leadership capacity; a natural leader who can inspire success in other team members.
Strong communication skills; ability to effectively communicate with employees, management and external stakeholders
Achievement and results oriented with a positive attitude to drive sales and increase customer satisfaction.
People Oriented; the ability to create memorable customer and employee experiences.
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
No pattern of performance concerns for the 6 months prior to your application (on a PIP, performance management, attendance, etc.)
 Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated and energetic Senior Manager, CLAO Secured to provide strategic leadership, lending their vision and guidance to build a centre of secured underwriting excellence within our Central Loan Approval Office (CLAO). You will achieve this by identifying and improving operating efficiencies in underwriting, workflow management and the customer/employee experience.
Your responsibilities include (but are not limited to):

Leading by example, develop and preserve an energetic, highly effective CLAO culture that inspires employee engagement, effective processes and subsequently surpasses even the most aggressive stakeholder expectations
Establish standards for service levels, queue management, and performance monitoring measures as it relates to Underwriting; Title; and Appraisal management, providing subordinates with prioritization, direction and support during periods with heightened demand
Oversee CLAO underwriting operations, including but not limited to staffing, scheduling, and planning to ensure company expectations are met
Oversight of the FNF (Partner management for Appraisal and Mortgage Services) day to day relationship – driving appropriate communication and workflow management to support service levels and needs of the business
Generate and implement ongoing reporting to track efficiencies, staff activity and continuously improve on defined KPIs
Ensure all subordinates’ performance and service standards are met in the areas of quality, compliance and productivity, collaborating with the Team Manager, CLAO Support and Senior Manager, CLAO (unsecured)
Expertise in reading, understanding and interpreting property-related data, i.e. title, appraisals, mortgage disclosure documents etc.
Process development and reengineering as necessary to meet the ongoing needs of the business
Collaborate with the Director, underwriting regularly to enhance the Loan Underwriting Manual and other Secured Policies and Procedures as they relate to the processing of secured loan applications and speed of funding
Drive appropriate change management practices required for any implementations to ensure agreement and understanding amongst personnel, including proactively enlightening employees on all changes and new information related to operational effectiveness
Maintain a high performing management team by effectively managing performance and ensuring continuous development of all team members
What we are looking for:

5-7 years of experience working in a consumer finance environment with a significant amount of time spent in a people management capacity
Sound knowledge in underwriting policies and procedures and managing to Service Level Agreements
Well-developed mortgage knowledge and experience in the residential mortgage business, with an understanding of market conditions/trends/mortgage product knowledge and pricing
A fundamental understanding of the Mortgage origination process from application to close
Demonstrated ability to implement and develop strategies, build action plans, and set goals
Experience with driving employee engagement and performance, including the ability to develop and motivate staff
Experience managing reports, analyzing results and implementing change based on findings
Ability to work independently with minimal supervision
Collaborative and a team player with the ability to work in a fast-paced environment
Strong analytical, problem-solving and decision-making capabilities
Strong organizational and prioritization skills
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook).
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Highly developed oral and written communication skills
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
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