Internal Posting
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
easyfinancial is looking for a self-motivated and charismatic Team Manager of Sales (POS) that can support an ambitious team of Financial Service Representatives at our call center in Mississauga Ontario. The Team Manager, Sales has responsibility for driving individual and team results through the delivery of training and coaching from inspired leadership while enabling engagement and inspiring knowledge and skill development. A key success factor of this role will include the enabling the team to use the available promote a highly effective sales environment. The Team Manager will ensure that call center dynamics and the organization’s values are the foundations of our business practices.
If you are a resulted-oriented leader who is invested in the development of their team and interested in advancing your career, join us and make your work matter!
 Responsibilities:

Mentor, coach and develop team members to achieve higher levels of performance and job mastery
Enable employees to maximize sales results by focusing not only on inbound calls, but warm-outbound opportunity
Promote a sales culture where the team is equipped to capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
Identify performance and training gaps and address them in a timely manner  
Manage the day-to-day operations of the National Shared Services Centre
Provide timely and complete resolution of escalated issues and concerns raised by team members, peers and or support person
Build and maintain close working relationships within the organization, ensuring the successful execution of company objectives
Creating scripts and training materials, ensuring representatives have accurate product information and proper sales skills
Implement and manage through change in processes and procedures
  Requirements:

3+ years experience in a people leadership role is mandatory
5+ years of experience in sales/customer service
Experience in a call center capacity is considered a strong asset
Ability to execute and deliver expected results within tight deadlines
Strong oral and written communication with an ability to deliver constructive feedback that inspires engagement and improved performance
Ability to hold your team accountable to performance targets and competences
Strong analytical skills with an ability to understand complex data and to make recommendations for process and/or staffing changes based on customer demand for greater business efficiencies and effectiveness
Must be a quick learner to understand, utilize, and setup various software programs
Why Work for goeasy?
 
To learn more about our great company please click the links below:

http://goeasy.com/careers/

Additional Information:
All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire. A credit check may now be a condition of employment in specific easyhome locations.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
The NSSC Administrator will be responsible with overseeing numerous administrative tasks among various departments.  The Administrator will be an individual who is analytical and can operate in a fast paced environment.
Responsibilities:

Review customer profiles and insurance claims to determine next steps
Data entry tasks
Conduct credit checks for new and existing customers
Review and evaluate online loan protection claim applications
Follow up on claim decisions and action appropriately
Review payments from customer for inaccuracies in processing (Payroc, Eft, Cheque)
Assist in the preparation of the daily and weekly schedules for various departments
Review various accounts & provide the right administrative solutions
Monitor and manage the Collections, E-sign and LPP inboxes (i.e. inbound/outbound calls, emails and texts from customers and branches)
Provide administrative support including generation of reports, presentations, policies, manuals and general correspondence documents
Coordinate meetings with various departments
Complete Refinances, E-ECTs, and other ticketing requests
Manage collections activities for all past due and potentially past due files
Perform financial analysis and other risk assessments to limit future delinquency
Offer Support for company events (Collections War Room, Open Houses, etc.)
Perform administrative duties associated with working in a call center environment as assigned management.
Work on special projects and assignments
Other duties as assigned
Qualifications:

Excellent organizational and time management skills
Strong problem-solving skills
Advanced Customer Service skills
Strong attention to detail and be able to work within deadlines with conflicting priorities
Adaptable to change in a dynamic work environment
Fast learner with a high degree of initiative
Ability to work independently with minimal supervision, as well as working within a team setting
Strong Computer Skills, with working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Ability to navigate through and manage many different systems at once
Collections experience including a strong understanding of the various cure tools would be considered an asset
Excellent knowledge of Assurant products and claim process, or other loan protection claim products and processes
Previous experience working in a call center environment or 1-2 years in a similar role considered an asset.
Post-Secondary education
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
www.goeasy.com/careers
  

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team. We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated Customer Resolution Specialist to join the rapidly growing goeasy team located in our Mississauga Call Center. The incumbent will be the point of contact for any escalation calls from our customers and will be required to resolve these matters in a timely fashion while mantaining a positive customer service experience. 
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Rigorous hygiene practices in all locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
As Customer Resolution Specialist, you will:

Create superior customer experiences by engaging, listening and understanding the needs of potential customers and matching their needs to our lending solutions; demonstrating compassion and empathy toward customers in hearing their story and meeting their needs
Write complaint investigations on easyfinancial and easyhome products and services
Support coordination of root cause investigations in conjunction with our retail branches and call center operations
Identifying complaint patterns and interacting with appropriate departments to proactively address recurring issues
Help manage, monitor and respond to technical support and customer complaints
Support Better Business Bureau activities relating to investigational outcomes such as drafting responses and conducting a review of complaints
What you need to work with us:

1-2 years of experience in a call center or handling escalated issues
Proficient with PCs, Microsoft office, strong keyboarding skills
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
Be empathetic, compassionate and operate with integrity – really care for customers!
Demonstrate extremely strong communication skills
Must maintain composure and positivity in challenging situations
Must possess excellent problem solving and critical thinking skills
Must be able to communicate concisely with clients and associates
Must be well spoken and confident in knowledge
Flexible working hours  
Bilingual (French/English)

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated and energetic Senior Manager, CLAO Secured to provide strategic leadership, lending their vision and guidance to build a centre of secured underwriting excellence within our Central Loan Approval Office (CLAO). You will achieve this by identifying and improving operating efficiencies in underwriting, workflow management and the customer/employee experience.
Your responsibilities include (but are not limited to):

Leading by example, develop and preserve an energetic, highly effective CLAO culture that inspires employee engagement, effective processes and subsequently surpasses even the most aggressive stakeholder expectations
Establish standards for service levels, queue management, and performance monitoring measures as it relates to Underwriting; Title; and Appraisal management, providing subordinates with prioritization, direction and support during periods with heightened demand
Oversee CLAO underwriting operations, including but not limited to staffing, scheduling, and planning to ensure company expectations are met
Oversight of the FNF (Partner management for Appraisal and Mortgage Services) day to day relationship – driving appropriate communication and workflow management to support service levels and needs of the business
Generate and implement ongoing reporting to track efficiencies, staff activity and continuously improve on defined KPIs
Ensure all subordinates’ performance and service standards are met in the areas of quality, compliance and productivity, collaborating with the Team Manager, CLAO Support and Senior Manager, CLAO (unsecured)
Expertise in reading, understanding and interpreting property-related data, i.e. title, appraisals, mortgage disclosure documents etc.
Process development and reengineering as necessary to meet the ongoing needs of the business
Collaborate with the Director, underwriting regularly to enhance the Loan Underwriting Manual and other Secured Policies and Procedures as they relate to the processing of secured loan applications and speed of funding
Drive appropriate change management practices required for any implementations to ensure agreement and understanding amongst personnel, including proactively enlightening employees on all changes and new information related to operational effectiveness
Maintain a high performing management team by effectively managing performance and ensuring continuous development of all team members
What we are looking for:

5-7 years of experience working in a consumer finance environment with a significant amount of time spent in a people management capacity
Sound knowledge in underwriting policies and procedures and managing to Service Level Agreements
Well-developed mortgage knowledge and experience in the residential mortgage business, with an understanding of market conditions/trends/mortgage product knowledge and pricing
A fundamental understanding of the Mortgage origination process from application to close
Demonstrated ability to implement and develop strategies, build action plans, and set goals
Experience with driving employee engagement and performance, including the ability to develop and motivate staff
Experience managing reports, analyzing results and implementing change based on findings
Ability to work independently with minimal supervision
Collaborative and a team player with the ability to work in a fast-paced environment
Strong analytical, problem-solving and decision-making capabilities
Strong organizational and prioritization skills
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook).
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Highly developed oral and written communication skills
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
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