easyfinancial has been providing personal loans since 2006. With over 200 branches across Canada, we are a leading provider of financial products and services, including unsecured consumer loans, prepaid cards and credit repair products that cater to underserved Canadians that do not have access from traditional financial institutions.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada

So what will you do as a Financial Service Representative?

You will build superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment
You will demonstrate compassion and empathy toward customers to be able to hear their story and help with the most appropriate sale of our financial services based on individual needs
You will welcome and engage customers visiting your branch location or by actively prospecting new clients through a combination marketing and outbound sales call activity with a view to achieving and exceeding branch sales targets
You will capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities while clearly and openly communicating the terms and conditions of our financial products
Review and evaluate online financial loan applications, assess the applicants’ credit worthiness, perform financial analysis, and other risk assessments to improve quality of the sale and limit future collection items
Manage collections activities for all past due financial accounts, maintaining an impeccable level of service
Accurately secure all required information to fulfill customer applications for products and maintain information and records to limit errors
What we are looking for:

A minimum of 1 year of experience in a customer-facing targeted sales environment; experience in either consumer finance or pay day loan industries is strongly preferred
Secondary school diploma is required; post-secondary education with a background in Business or a Finance is preferred
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
Ability to multi-task, adapt to change in a dynamic sales environment
Achievement and results oriented with a positive personality to drive sales and increase customer happiness
Insightful, compassionate and operate with integrity with every sale – care deeply for our customers!

Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?
To learn more about our phenomenal company please click the links below:

http://goeasy.com/careers/

easyhome is the largest merchandise lease-to-own company in Canada.  With over 160 locations from coast to coast, we offer top quality, brand name household furnishings, appliances and home electronics to consumers on convenient weekly or monthly leasing agreements.
If you’re a hardworking, driven, and committed individual interested in advancing your career in leadership, join us and make yourself at home.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
So what will an Assistant Store Manager do?

Create great customer sales experiences in our retail branches by providing excellent customer service and selling home furnishing and electronics leases to new and existing retail customers
Maximize retail store growth - Assistant Store Managers drive the profitability of the retail store, ensuring that every sale is optimal for both the customer and our retail business
Manage overall day to day retail operations – Assistant Store Managers manage customer accounts, collection activities, and the merchandising and maintenance of the store
Deliver positive customer service experience at every sales interaction, while also ensuring that all prospect customers at the retail store are greeted in a warm and empathetic manner
Capitalize on cross-sales and add-on products at the retail store by paying attention to customer needs to specifically pinpoint sales opportunities, all while providing high quality customer service
Be Open. Assistant Store Managers transparently communicate the terms and conditions of our lending services to customers inside our retail stores to follow best in class sales practices and to suppress collection rates
 Here’s what we are looking for in our next Assistant Store Manager:

Sales and or/Collections experience is an asset, but we really want people who are motivated by success and surpassing targets. A competitive attitude in sales and customer service is key to our retail business
Experience working in a sales-target driven retail setting with high attention to customer service is a strong asset
Be empathetic, compassionate and operate with integrity with every sale at our retail stores – really care for our customers!
Experience driving a delivery truck an asset but not required; physically able to move home furnishings within the retail store
Valid driver’s license, and a clean driver’s abstract (for the past 3 years), and able to clear our background check
Why should you work for goeasy?
goeasy wants you to feel like part of our team.  With team meetings, ongoing training, and a great corporate culture, goeasy is a great place to make friends and become part of something bigger. We offer the chance to get into an environment where you are encouraged to interact with your co-workers and build relationships with our customers.  With a huge chance of advancement, goeasy is the place to start thinking about your job as more than just work.

easyhome is the largest merchandise lease-to-own company in Canada.  With over 160 locations from coast to coast, we offer top quality, brand name household furnishings, appliances and home electronics to consumers on convenient weekly or monthly leasing agreements.

Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
So what will a Sales Specialist do?

Create great customer sales experiences in our retail stores by providing excellent customer service and selling home furnishing and electronics leases to new and existing retail customers
Maximize retail store growth - Sales Specialists drive the profitability of the retail store, ensuring that every sale is optimal for both the customer and our retail business
Manage overall day to day retail operations – Sales Specialists manage customer accounts, collection activities, and the merchandising and maintenance of the store
Deliver positive customer sales experiences in every interaction, while also ensuring that all prospect customers at the retail store are greeted in a warm and empathetic manner
Capitalize on cross-sales and add-on products opportunities by paying attention to customer needs while providing high quality customer service
Be Open. transparently communicate the terms and conditions of our lease agreements and follow best in class sales practices to minimize future collections
Here’s what we are looking for:

Sales and or/Collections experience is an asset, but we really want people who are motivated by success and surpassing targets. A competitive attitude in sales and customer service is key to our retail business
Experience working in a sales-target driven retail setting with high attention to customer service is a strong asset
People Oriented, Enterprising and an excellent communicator with the ability to create memorable customer experiences for every financial sale
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
Ability to multi-task, adapt to change in a fast-paced sales environment
Empathetic, compassionate and operate with integrity with every sale – really care for our customers!
Experience driving a delivery truck an asset but not required; physically able to move home furnishings within the retail store
Valid driver’s license, and a clean driver’s abstract (for the past 3 years), and able to clear our background check
Additional Information:
All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire. A credit check may now be a condition of employment in specific easyhome locations.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 
Why work for goeasy?
 To learn more about our great company please click the links below:
goeasy Employee Video
http://goeasy.com/careers/
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
 
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada

So, what will you do as a Financial Service Representative?

You will build superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment
You will demonstrate compassion and empathy toward customers to be able to hear their story and help with the most appropriate sale of our financial services based on individual needs
You will welcome and engage customers visiting your branch location or by actively prospecting new clients through a combination marketing and outbound sales call activity with a view to achieving and exceeding branch sales targets
You will capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities while clearly and openly communicating the terms and conditions of our financial products
Review and evaluate online financial loan applications, assess the applicants’ credit worthiness, perform financial analysis, and other risk assessments to improve quality of the sale and limit future collection items
Manage collections activities for all past due financial accounts, maintaining an impeccable level of service
Accurately secure all required information to fulfill customer applications for products and maintain information and records to limit errors
What we are looking for:

A minimum of 1 year of experience in a customer-facing targeted sales environment; experience in either consumer finance or pay day loan industries is strongly preferred
Secondary school diploma is required; post-secondary education with a background in Business or a Finance is preferred
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
Ability to multi-task, adapt to change in a dynamic sales environment
Achievement and results oriented with a positive personality to drive sales and increase customer happiness
Insightful, compassionate and operate with integrity with every sale – care deeply for our customers!

Why should you work for goeasy?
To learn more about our phenomenal company please click the links below:

http://goeasy.com/careers/

Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

easyfinancial has been providing personal loans since 2006. With over 200 branches across Canada, we are a leading provider of financial products and services, including unsecured consumer loans, prepaid cards and credit repair products that cater to underserved Canadians that do not have access from traditional financial institutions.

Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada

So what will you do as a Financial Service Representative?

You will build superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment
You will demonstrate compassion and empathy toward customers to be able to hear their story and help with the most appropriate sale of our financial services based on individual needs
You will welcome and engage customers visiting your branch location or by actively prospecting new clients through a combination marketing and outbound sales call activity with a view to achieving and exceeding branch sales targets
You will capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities while clearly and openly communicating the terms and conditions of our financial products
Review and evaluate online financial loan applications, assess the applicants’ credit worthiness, perform financial analysis, and other risk assessments to improve quality of the sale and limit future collection items
Manage collections activities for all past due financial accounts, maintaining an impeccable level of service
Accurately secure all required information to fulfill customer applications for products and maintain information and records to limit errors
What we are looking for:

A minimum of 1 year of experience in a customer-facing targeted sales environment; experience in either consumer finance or pay day loan industries is strongly preferred
Secondary school diploma is required; post-secondary education with a background in Business or a Finance is preferred
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
Ability to multi-task, adapt to change in a dynamic sales environment
Achievement and results oriented with a positive personality to drive sales and increase customer happiness
Insightful, compassionate and operate with integrity with every sale – care deeply for our customers!

Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?
To learn more about our phenomenal company please click the links below:

http://goeasy.com/careers/

easyhome is the largest merchandise lease-to-own company in Canada.  With over 160 locations from coast to coast, we offer top quality, brand name household furnishings, appliances and home electronics to consumers on convenient weekly or monthly leasing agreements.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
So what will you do as a Customer Sales Representative?

Create superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment
Demonstrating compassion and empathy toward customers to be able to hear their story and help with the most appropriate sale of our financial services based on individual needs
Welcome and engage customers visiting your store location or by actively prospecting new clients through a combination marketing and outbound sales call activity with a view to achieving and exceeding store sales targets
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities while transparently and openly communicating the terms and conditions of our financial products
Review and evaluate online financial loan applications, assess the applicants’ credit worthiness, perform financial analysis, and other risk assessments to maximize quality of the sale and limit future collection items
Manage collections activities for all past due financial accounts, maintaining an impeccable level of service  
Accurately secure all required information to fulfill customer applications for products and maintain information and records to limit errors
What we are looking for:

A minimum of 1 year of experience in a customer-facing targeted sales environment; experience in either consumer finance or pay day loan industries is strongly preferred
Secondary school diploma is required; post-secondary education with a background in Business or a Finance is preferred
People Oriented, Enterprising and an excellent communicator with the ability to create memorable customer experiences for every financial sale
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
Ability to multi-task, adapt to change in a fast-paced sales environment
Achievement and results oriented with a positive attitude to drive sales and increase customer satisfaction
Empathetic, compassionate and operate with integrity with every sale – really care for our customers!
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 
Why should you work for goeasy?
To learn more about our great company please click the links below:
goeasy Employee Video
http://goeasy.com/careers/

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures in 2018, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future. 
Goeasy is seeking a highly motivated Legal Account Manager to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment from delinquent customer's account; making payment arrangements and loan settlements; Perform legal actions on customers that have no intention to pay; and status of accounts.
Your responsibilities include (but are not limited to):

Coach all branches in assigned region on collection techniques, legal process and procedures.
Plan and organize the workflow to ensure all cutoffs and deadlines are met
Collect amounts owed by investigating/resolving delinquent accounts resulting from client’s failure to comply;
Contact past due customers by phone/road call, negotiate appropriate payment arrangements, within authorized limits;
Receiving payment from delinquent customer's account; making payment arrangements and loan settlements; and keeping records of collection and status of accounts.
Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy; Assess and mitigate risk by referring accounts for further action.
Apply compliance, regulatory standards and best practice on collections
Complete full process of the Superior Court of Justice, relevant legislation and legal terminology for acts impacting debt collection
Perform legal actions such as garnishments/enforcement/writ of delivery, liens and other recovery actions
Pull Credit reports and analyze (liabilities, DTI/TDS, legal cases, collections, financial reports)
Prepare and submit refinance loan application for customers
Process payments using multiple payment methods (Cash, POS payment system)
Perform all required reports and submitted to management (Activity trackers, operation plans, et.)
Document call activity in Collections system on internal systems (Sales force, WV) as requested by the management
Prepare all legal claims documents prior to submission
Prepare all type of legal documents required for enforcement, court hearing, trials et
Use the skip trace system provided by third party
Consistently hitting or exceeding monthly targets
 
What we are looking for:

1-2 years of related experience in a similar role
1-2 years Collections experience (mandatory)
Paralegal designation or legal background (Asset)
Post-Secondary Education preferred (College or University)
Exceptional organization and time management skills
Ability to multi-task and work independently
Superior skills in Microsoft Office (Word, PowerPoint, Outlook)
Effective verbal, listening and written communication skills
Ability to maintain confidential information
Excellent interpersonal skills, ability to work with people at various levels across the organization
Detail oriented and demonstrated ability for accuracy
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/ 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures in 2018, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future. 
Goeasy is seeking a highly motivated Legal Account Manager to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment from delinquent customer's account; making payment arrangements and loan settlements; Perform legal actions on customers that have no intention to pay; and status of accounts.
Your responsibilities include (but are not limited to):

Coach all branches in assigned region on collection techniques, legal process and procedures.
Plan and organize the workflow to ensure all cutoffs and deadlines are met
Collect amounts owed by investigating/resolving delinquent accounts resulting from client’s failure to comply;
Contact past due customers by phone/road call, negotiate appropriate payment arrangements, within authorized limits;
Receiving payment from delinquent customer's account; making payment arrangements and loan settlements; and keeping records of collection and status of accounts.
Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy; Assess and mitigate risk by referring accounts for further action.
Apply compliance, regulatory standards and best practice on collections
Complete full process of the Superior Court of Justice, relevant legislation and legal terminology for acts impacting debt collection
Perform legal actions such as garnishments/enforcement/writ of delivery, liens and other recovery actions
Pull Credit reports and analyze (liabilities, DTI/TDS, legal cases, collections, financial reports)
Prepare and submit refinance loan application for customers
Process payments using multiple payment methods (Cash, POS payment system)
Perform all required reports and submitted to management (Activity trackers, operation plans, et.)
Document call activity in Collections system on internal systems (Sales force, WV) as requested by the management
Prepare all legal claims documents prior to submission
Prepare all type of legal documents required for enforcement, court hearing, trials et
Use the skip trace system provided by third party
Consistently hitting or exceeding monthly targets
 
What we are looking for:

1-2 years of related experience in a similar role
1-2 years Collections experience (mandatory)
Paralegal designation or legal background (Asset)
Post-Secondary Education preferred (College or University)
Exceptional organization and time management skills
Ability to multi-task and work independently
Superior skills in Microsoft Office (Word, PowerPoint, Outlook)
Effective verbal, listening and written communication skills
Ability to maintain confidential information
Excellent interpersonal skills, ability to work with people at various levels across the organization
Detail oriented and demonstrated ability for accuracy
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/ 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures in 2018, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future. 
Goeasy is seeking a highly motivated Legal Account Manager to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment from delinquent customer's account; making payment arrangements and loan settlements; Perform legal actions on customers that have no intention to pay; and status of accounts.
Your responsibilities include (but are not limited to):

Coach all branches in assigned region on collection techniques, legal process and procedures.
Plan and organize the workflow to ensure all cutoffs and deadlines are met
Collect amounts owed by investigating/resolving delinquent accounts resulting from client’s failure to comply;
Contact past due customers by phone/road call, negotiate appropriate payment arrangements, within authorized limits;
Receiving payment from delinquent customer's account; making payment arrangements and loan settlements; and keeping records of collection and status of accounts.
Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy; Assess and mitigate risk by referring accounts for further action.
Apply compliance, regulatory standards and best practice on collections
Complete full process of the Superior Court of Justice, relevant legislation and legal terminology for acts impacting debt collection
Perform legal actions such as garnishments/enforcement/writ of delivery, liens and other recovery actions
Pull Credit reports and analyze (liabilities, DTI/TDS, legal cases, collections, financial reports)
Prepare and submit refinance loan application for customers
Process payments using multiple payment methods (Cash, POS payment system)
Perform all required reports and submitted to management (Activity trackers, operation plans, et.)
Document call activity in Collections system on internal systems (Sales force, WV) as requested by the management
Prepare all legal claims documents prior to submission
Prepare all type of legal documents required for enforcement, court hearing, trials et
Use the skip trace system provided by third party
Consistently hitting or exceeding monthly targets
 
What we are looking for:

1-2 years of related experience in a similar role
1-2 years Collections experience (mandatory)
Paralegal designation or legal background (Asset)
Post-Secondary Education preferred (College or University)
Exceptional organization and time management skills
Ability to multi-task and work independently
Superior skills in Microsoft Office (Word, PowerPoint, Outlook)
Effective verbal, listening and written communication skills
Ability to maintain confidential information
Excellent interpersonal skills, ability to work with people at various levels across the organization
Detail oriented and demonstrated ability for accuracy
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/ 

easyfinancial has been providing personal loans since 2006. With over 200 branches across Canada, we are a leading provider of financial products and services, including unsecured consumer loans, prepaid cards and credit repair products that cater to underserved Canadians that do not have access from traditional financial institutions.
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Maximum person limit in our branches and stores
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada

So what will you do as a Financial Service Representative?

You will build superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment
You will demonstrate compassion and empathy toward customers to be able to hear their story and help with the most appropriate sale of our financial services based on individual needs
You will welcome and engage customers visiting your branch location or by actively prospecting new clients through a combination marketing and outbound sales call activity with a view to achieving and exceeding branch sales targets
You will capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities while clearly and openly communicating the terms and conditions of our financial products
Review and evaluate online financial loan applications, assess the applicants’ credit worthiness, perform financial analysis, and other risk assessments to improve quality of the sale and limit future collection items
Manage collections activities for all past due financial accounts, maintaining an impeccable level of service
Accurately secure all required information to fulfill customer applications for products and maintain information and records to limit errors
What we are looking for:

A minimum of 1 year of experience in a customer-facing targeted sales environment; experience in either consumer finance or pay day loan industries is strongly preferred
Secondary school diploma is required; post-secondary education with a background in Business or a Finance is preferred
People Oriented, Enterprising and an excellent communicator with the ability to build memorable customer experiences for every financial sale
Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
Ability to multi-task, adapt to change in a dynamic sales environment
Achievement and results oriented with a positive personality to drive sales and increase customer happiness
Insightful, compassionate and operate with integrity with every sale – care deeply for our customers!

Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?
To learn more about our phenomenal company please click the links below:

http://goeasy.com/careers/