Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Role Overview:   
Reporting to the Chief Revenue Officer, the Head of Automotive Finance is a key leadership role within the organization. This position will spearhead the strategic growth and development of the automotive financing division, driving profitability and market share across Canada. Additionally responsible for strategy, growth and leadership of the ancillary product sales team, unsecured personal lending and auto repair financing product verticals for Canada. The automotive vertical is the largest and fastest growing vertical in the entire organization.
The ideal candidate will bring deep experience in Automotive Operations, with a strong understanding of the sales cycle, adjudication process. They will also bring a strong track-record of delivering on ambitious in-year & multi-year revenue targets for growth of the portfolio to maintain the overall growth strategy for goeasy.    
Location: LendCare – Pickering, ON

Not located nearby? No problem — we offer travel reimbursements for HWY 407 to help offset your commute, and relocation support is available for the right candidate.
Our office is conveniently located just steps from Pickering GO Station, with a direct walkway leading right to our building.
This role will also involve travel to visit key partners and clients, and flexibility will be provided based on business needs.
What you'll lead:

Inside Sales — anciliary sales team, direct to consumer sales with existing customer base
National Sales & Automotive Finance — dealership partner field representatives, key account relationship owners
Responsibilities (not limited to):
Strategic Vision & Execution:

Define and drive the long-term strategic roadmap for the automotive finance division, ensuring alignment with corporate objectives and market dynamics.
Lead transformational initiatives to modernize operations, optimize customer experience, and enhance competitive positioning.
Sales, Partnerships & Growth:

Cultivate and expand high-impact relationships with dealer networks, Original Equipment Manufacturers (OEMs), fintech partners, and industry stakeholders to accelerate market penetration and revenue growth.
Negotiate and secure strategic alliances that unlock new distribution channels and product offerings.
Leadership & Organizational Development:

Build, inspire, and lead a high-performing, cross-functional team across sales, credit, operations, and product development.
Champion a culture of accountability, innovation, and continuous improvement, with a focus on talent development and succession planning.
Product Innovation & Market Expansion:

Spearhead the development and launch of differentiated financial products tailored to evolving consumer and dealer needs, including digital and sub-prime solutions.
Monitor competitive landscape and emerging trends to proactively identify new business opportunities and mitigate risks.
Financial Stewardship & Risk Management:

Oversee P&L performance, ensuring sustainable growth, profitability, and operational efficiency across all channels.
Establish and enforce robust credit risk frameworks, underwriting standards, and compliance protocols, particularly within sub-prime lending.
 Executive Reporting & Stakeholder Engagement:

Present strategic plans, performance metrics, and market insights to executive leadership and board stakeholders.
Serve as a key spokesperson and thought leader for the automotive finance division, both internally and externally.
          
Qualifications:

10+ years of experience in automotive finance leadership, with at least 5 years in sub-prime lending.
Proven track record of managing large-scale lending portfolios and leading cross-functional teams.
Strong understanding of credit risk, underwriting practices, in sub-prime markets.
Experience with dealer networks, indirect lending, and digital finance platforms.
Exceptional analytical, strategic thinking, and communication skills.
Bachelor’s degree in Finance, Business, or related field (MBA preferred).
Deep understanding of federal and provincial regulatory frameworks governing automotive lending, including consumer protection laws, data privacy, and anti-money laundering (AML) compliance preferred.
 
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above. Internally this role is known as "Vice-President, Automotive Finance.
#LI-MM1

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Financial Sales Representative: 

Engage with Customers: Conduct outbound calls or receive inbound inquiries to assist customers with pre-approved personal loan options tailored to their financial needs.
Drive Sales: Leverage phone-based interactions to maximize revenue through cross-selling opportunities, while focusing on customer satisfaction.
Deliver Exceptional Service: Ensure every customer interaction is a positive experience by providing outstanding customer service, addressing inquiries with empathy and efficiency.
Identify and Resolve Needs: Quickly assess customer needs and provide effective solutions, taking ownership of issues until they are fully resolved.
Meet Sales Goals: Consistently achieve and maintain sales targets, contributing to the growth and success of our team.
What we are looking for: 

1 year experience working in an outbound customer service or sales roles is preferred
Financial services background is an asset
Excellent verbal and written communication skills
Proven interpersonal and organizational skills
Strong attention to detail
Excellent problem-solving skills
Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
Full time availability to work in our Pickering, ON head office
Additional Requirements for Internal Candidates:

Must have been in your current role for 9 months.
Have the endorsement / support of your current manager.
Must not be currently under corrective action or within 6 months of any previous corrective action.
Must be achieving or exceeding the required level of individual performance in your current role.
Schedule: Monday - Friday, 9AM - 5PM with occasional Saturday work
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
We are seeking a dynamic and people-focused leader who excels at coaching, motivating, and developing sales teams in a contact center environment. This role demands strong leadership, excellent communication skills, and the ability to drive sales performance while ensuring outstanding customer experiences.
Day in the life of a Manager, Inside Sales:

Lead and manage a team of ~10-11 outbound sales representatives in a contact center setting.
Directly manage the Retention Specialist, ensuring strategies to save customers and reduce cancellations are effective.
Act as an in-house expert on the phone system, managing phone productivity and reporting.
Develop and implement best sales practices to improve conversion rates, deal volume, and overall team performance.
Coach and mentor high performers, while motivating mid-level performers to advance.
Conduct regular 1:1s and performance reviews, focusing on accountability, improvement, and growth.
Handle customer complaints and escalations, ensuring positive resolution and retention.
Partner with the Sales Operations & Quality Manager to align coaching with compliance, process standards, and metrics.
What we are looking for: 

Minimum 3 years of people management experience in a business-to-consumer (B2C) sales environment.
Proven track record of coaching and developing sales agents in a contact/call center environment.
Strong understanding of sales performance metrics, phone productivity, and CRM/telephony tools (experience with NICE is an asset).
Experience handling customer escalations and implementing retention strategies.
Excellent communication, interpersonal, and leadership skills.
Ability to inspire and motivate teams toward exceeding sales targets and KPIs.
High-level proficiency with MS Office programs; reporting and analysis experience is preferred.
Adaptability to a fast-paced, evolving environment; start-up experience is a plus!
Ability to work full-time in our Pickering, ON office.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Rejoignez easyhome — la plus grande entreprise de location-acquisition au Canada et une fière partie de la famille goeasy. Chez goeasy, nos nos employés et notre culture sont au cœur de tout ce que nous faisons, et nous sommes fiers d'etre reconnus pour cela. Nous avons obtenu des récompenses prestigieuses, notamment en étant nommés l'une des Canada’s Top Growing Companies, en étant certifiés Excellent lieu de travail®, en étant reconnus parmi les Meilleurs lieux de travail dirigés par des femmes et en ayant l'une des Meilleurs lieux de travail avec les équipes de direction les plus fiables, et en figurant sur la liste 2025 des meilleures entreprises du Canada établie par le magazine TIME. Ces réalisations témoignent de notre engagement à créer une culture inclusive et performante où les gens s'épanouissent et où l'innovation nous fait avancer.
En tant que l’un des principaux prêteurs alternatifs au Canada, chez easyfinancière, nous croyons que tout le monde mérite un accès équitable au crédit, et depuis notre création, nous travaillons avec des clients comme vous pour en faire une réalité. Nous offrons un soulagement financier et une seconde chance lorsque les banques ne sont pas une option. Notre vision est d’offrir une voie vers un meilleur lendemain, dès aujourd'hui.
Pourquoi travailler chez nous?

Structure de primes mensuelles concurrentielles
Bureaux de pointe avec salle de sport gratuite et salle de jeux
Profitez de notre programme de contrepartie REER et du Régime d'achat d'actions des employés
Rabais pour les employés sur les meubles, l’électronique et les électroménagers
Accès aux soins de santé 24/7 avec rendez-vous médicaux virtuels
Personnalisez vos avantages grâce à un régime modulable incluant des options avec couverture à 100 %
Programmes de formation interne et plateformes incluant formation spécifique au poste, accompagnement de carrière, excellence en leadership, mentorat et bien d’autres
Célébrez comme il se doit, avec congé PAYÉ pour votre anniversaire! En plus de 5 jours personnels et deux semaines de vacances payées
Pour une vue d’ensemble de la rémunération globale, cliquez ici.
Une journée dans la vie d’un Coordonnateur de la récupération d'actifs:

Gestion de portefeuille: Gérer de manière autonome un portefeuille de comptes ou superviser le portefeuille d’un fournisseur, en veillant à ce que les efforts de récupération soient exécutés efficacement et conformément aux politiques de l’entreprise.
Coordination avec les fournisseurs: Collaborer avec des agents de saisie et des fournisseurs tiers pour attribuer les tâches de récupération, surveiller l’avancement et assurer le respect des obligations contractuelles et des normes réglementaires.
Coordination du remisage et de la mise en fourrière: Répondre rapidement aux notifications concernant les véhicules localisés ou mis en fourrière. Coordonner avec les fournisseurs, les installations de remisage et les équipes internes afin de faciliter une récupération rapide et de minimiser les coûts associés.
Soutien après-vente: Assister aux activités post-vente des véhicules remis sur le marché, notamment le téléversement des actes de vente, le dépôt des libérations de privilèges, l’assurance du traitement exact des fonds et le transfert des dossiers aux unités internes appropriées.
Documentation et conformité: Tenir des registres détaillés des actions de récupération, des communications et des résultats. Veiller à ce que toutes les activités soient conformes aux politiques internes, aux règlements de l’industrie et aux lois sur la protection de la vie privée.
Respect des processus: Suivre les procédures établies et les protocoles de récupération afin d’assurer une exécution cohérente, organisée et ponctuelle des processus de récupération.
Ce que nous recherchons :

Excellentes compétences en communication, tant à l’oral qu’à l’écrit, en français et en anglais.
Expérience professionnelle dans le service à la clientèle et/ou dans des rôles administratifs.
Une expérience en récupération d'actifs, en recouvrement, dans les services financiers ou dans l'industrie automobile est fortement valorisée.
Excellentes compétences en communication, en négociation et en gestion des relations, avec la capacité de gérer des conversations difficiles.
Très bonne organisation et grande attention aux détails, ainsi qu’à l’exactitude de la documentation.
Maîtrise de la suite Microsoft Office et d’Adobe Acrobat. Updated October 2025
Autonomie et capacité à travailler de manière indépendante avec un minimum de supervision.
Capacité à prioriser les tâches et à s’adapter aux priorités changeantes dans un environnement dynamique.
Disponibilité à temps plein avec la capacité de travailler dans notre siège social à Pickering, ON.
Diversité, inclusion et égalité des chances en matière d’emploi :
Chez goeasy, nous croyons que nous ne pouvons être les meilleurs que lorsque chacun peut se présenter au travail en étant son meilleur soi-même. goeasy s’engage à maintenir un milieu de travail inclusif, équitable et accessible. En apprenant les uns des autres à travers nos différences, nous tirons notre force de notre personnel et de nos perspectives. En tant qu’employeur souscrivant au principe de l’égalité des chances, nous nous engageons à offrir des accommodements (y compris des salles de réunion accessibles, sous-titrage pour les entrevues virtuelles, etc.) afin d’éliminer les obstacles et de favoriser la participation à toutes les étapes du processus d’embauche. Veuillez informer l’équipe d’acquisition de talents si vous avez besoin d’un accommodement et nous travaillerons avec vous pour répondre à vos besoins.

Informations supplémentaires: Tous les candidats considérés pour une embauche doivent passer une vérification des antécédents judiciaires, une vérification de crédit et une validation de leur expérience professionnelle.
Nous remercions tous les candidats intéressés; toutefois, nous ne communiquerons qu’avec ceux qui possèdent les compétences et qualifications mentionnées ci-dessus pour les inviter à une entrevue.

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Collections Representative: 

Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions. 
Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers. 
Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans. 
Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement. 
Complete initial trace work using online tools and account systems. 
Document collections activities and processes through superior administration skills. 
What we are looking for: 

Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.   
Experience with using an automated dialer system is an asset. 
Excellent verbal and written communication skills. 
Proven ability to multi-task; adapting to changes in a fast-paced environment. 
Competency in MS Office (Word, Excel); ability to learn new software applications. 
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Please note: This is a pooling job posting. Applications will be kept on file and reviewed as positions become available.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
We are seeking a process-driven Anti-Money Laundering (AML) & Operations Specialist to join our Centralized Administration team, reporting to the Director of Centralized Administration. This role is crucial for ensuring compliance with internal policies, external regulations, and service-level agreements, in partnership with all Anti-Money Laundering (AML) and Know Your Customer (KYC) tasks. The successful candidate will support LendCare’s general operations by driving continuous process improvement and enhancing operational efficiency and reducing fraud. We are looking for someone with a strong analytical mindset, a passion for process improvement, and a commitment to operational excellence. If you are dedicated to maintaining integrity and operational quality, we encourage you to apply. 
Day in the life of a AML & Operations Specialist: 

Review and resolve AML investigation tickets related to applications, merchants, and customers, escalating complex cases as needed. 
Compile and distribute comprehensive reports of AML activities to relevant stakeholders. 
Conduct regular audits of administrative functions (e.g., billing, payment processing) to ensure compliance with internal policies and regulatory standards associated with AML and supporting functions. 
Identify compliance and operational performance gaps in relation to AML/KYC and supporting functions, recommending and supporting the implementation of corrective actions. 
Develop and maintain audit tools, checklists, and documentation aligned with evolving requirements. 
Monitor control frameworks and track compliance metrics for AML and supporting functions, providing timely reports to stakeholders. 
Collaborate with cross-functional teams to support risk mitigation and quality assurance efforts. 
Serve as a liaison with internal and external auditors to ensure audit and regulatory review readiness. 
Support automation and continuous improvement initiatives by analyzing audit data and recommending process enhancements. 

What we are looking for: 

At least 3 years of administrative experience working in finance, accounting or a related field.  
Experience in an AML function is an asset. 
Strong understanding of compliance, auditing principles, and internal controls. 
High attention to detail and accuracy.  
Proficiency in Microsoft Excel, Word, and Outlook. 
Ability to manage multiple priorities and meet deadlines.  
Analytical and problem-solving skills. 
Ability to analyze data and report trends and insights.  
Availability to work fulltime, permanent in our office in Pickering, ON 

Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.

Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women, and having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare. 
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment. 
As a Marketing Specialist, you'll lead end-to-end email campaigns using HubSpot, build automated workflows, and manage multi-channel marketing initiatives across email, SMS, social media, and print. You'll also support website updates, campaign execution, performance reporting, and contribute to strategic planning and customer experience improvements.
Day in the life of a Marketing Specialist: 

Manage email campaigns using HubSpot from strategy to deployment, including providing direction on copy and imagery, designing layouts, audience segmentation, list hygiene, A/B testing and reporting. 
Build complex automated email workflows that trigger based on customer actions like website visits, application starts or form submissions. 
Maintain and develop targeted lifecycle campaigns across email, SMS, traditional marketing and social media to deliver consistent messages at every stage. 
Help maintain and update content on our website and landing pages. 
Work with internal teams to execute marketing campaigns across different channels. 
Support online and offline campaign development, including print, events, promotions and direct mail. 
Monitor, measure and report on campaign performance, providing actionable insights to improve outcomes. 
Support strategic planning by contributing ideas to improve customer experience and drive results. 
Contribute to other projects and responsibilities as assigned.
What we are looking for: 

3–5 years of progressive experience in marketing, with a strong focus on lifecycle and email campaign execution. 
Must have hands-on experience with Hubspot, experience other email marketing platforms like Mailchimp or SendGrid is a plus. 
Strong writing and editing skills for creating compelling marketing messages. 
Excellent analytical skills and ability to interpret data, customer metrics and market trends to make informed decisions. 
High attention to detail and ability to manage multiple projects at once. 
Strong collaboration and communication skills, with the ability to work effectively across departments. 
Ability to adapt and work well in a fast-paced environment. 
Interest in exploring marketing tools and technology to make campaigns more efficient and relevant.  
Knowledge of the financial services industry is a significant asset. 
Bilingualism in English and French (written) is considered an asset. 
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Why work with us?  

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards please click here   
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  
 
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Asset Recovery Coordinator:

Portfolio Management: Independently manage a portfolio of accounts or oversee a vendor’s portfolio, ensuring recovery efforts are executed efficiently and in alignment with company policies.
Vendor Coordination: Engage with repossession agents and third-party vendors to assign recovery tasks, monitor progress, and ensure compliance with contractual obligations and regulatory standards.
Storage & Impound Coordination: Respond promptly to notifications of located or impounded vehicles. Coordinate with vendors, storage facilities, and internal teams to facilitate timely recovery and minimize associated costs.
Post-Sale Support: Assist with post-sale activities for remarketed vehicles, including uploading bills of sale, filing lien discharges, ensuring accurate fund processing, and transitioning files to the appropriate internal units.
Documentation & Compliance: Maintain detailed records of recovery actions, communications, and outcomes. Ensure all activities comply with internal policies, industry regulations, and privacy laws.
Workflow Adherence: Follow established workflows and recovery protocols to ensure consistent, organized, and timely execution of recovery processes.
What we are looking for: 

Professional experience in customer service and/or administrative roles.
Experience in asset recovery, collections, financial services, or in the auto industry are highly regarded.
Excellent communication, negotiation, and relationship management skills, with the ability to navigate difficult conversations.
Highly organized with strong attention to detail and documentation accuracy.
Proficiency in Microsoft Office Suite and Adobe Acrobat.
Self-sufficient and capable of working independently with minimal supervision.
Ability to prioritize tasks and adapt to changing priorities in a fast-paced environment.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
We are continuously pooling for high-performing Financial Services Manager to join our team. Once an active and suitable opportunity comes up, we will be reaching out to you. In this role, you'll be the primary point of contact for existing LendCare customers, reaching out to discuss valuable ancillary products that enhance their original purchase and provide long-term value.  Your focus will be on customers who already know and trust our brand — no cold calling, no guesswork, just meaningful conversations that lead to real impact. 
Why Work with Us?

Guaranteed base salary + high-earning commission structure 
Top performers routinely earn $120,000 to $150,000+ annually 
Warm Leads Only: No cold calling — all outreach is to existing customers 
Medical and Dental Benefits, RRSP Matching, Matching Stock Plan, Vacation and Personal Days 
Monthly incentives, performance bonuses, and recognition programs (such as trips for high performers!) 
Access to training, coaching, and advancement opportunities 
Career Growth: Join a thriving public company (goeasy Ltd.) consistently ranked among Canada’s fastest growing and admired cultures in Canada 
A Day in the Life of a Financial Services Manager:

Make outbound calls to existing LendCare customers to upsell and cross-sell value-added financial products 
Present a suite of ancillary offerings — including extended warranties, protection plans, GAP insurance, and aftermarket accessories 
Conduct needs-based consultations, aligning product recommendations with customer priorities 
Clearly explain all product terms while ensuring ethical, compliant sales practices 
Accurately complete all related paperwork and digital documentation 
Collaborate closely with sales leaders and teammates to meet and exceed monthly targets 
What We're Looking for:

Automotive industry experience (Finance Services Manager or Business Manager background highly preferred) 
Previous experience in managing sales of ancillary product is strongly preferred. 
Proven success in inside sales, telesales, or commission-based roles 
Strong ability to build rapport quickly and uncover customer needs through conversation 
Highly process-driven, with a coachable mindset and commitment to continuous learning 
Excellent verbal communication and negotiation skills 
Schedule 

Full-time schedule, Monday to Friday, either 9AM-5PM or 11AM – 7PM (based on your preference), with occasional Saturdays (once a month) 
Availability to work on-site in Pickering, ON 
This is more than a sales job — it’s a chance to become a key contributor in a customer-centric, high-performance team, helping Canadians make smarter choices about their financial protection and product ownership. 
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of an Administrative Associate: 

Create and update electronic records and files to ensure efficient information management.
Responding to Partner and Customer questions and requests and provide effective solutions.
Take accountability to solve issues from beginning to end.
Collaborate with team members to improve office processes and procedures.
Ensure confidentiality and manage sensitive information with discretion and care.
Demonstrate comprehensive knowledge of our services.
What we are looking for: 

At least 1-2 years experience working customer service, sales, or an administrative role.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe.
Excellent oral and written communication skills.
Strong organizational and time-management skills.
Experience in high paced work environment.
Availability to work full-time in our Pickering, ON office.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
The Risk Analyst will play a crucial role in analyzing and evaluating risks associated with our lending operations while providing valuable insights and recommendations to drive informed business decisions. 
What will you be doing?

Monitor business performances regularly and generate performance reports for management
Analyze root causes of business problems and recommend corrective actions
Develop business presentations for senior management
Present product/portfolio performance at monthly senior management meetings
Monitor key risk indicators and develop risk reporting mechanisms to ensure timely and accurate risk assessment
Provide strategic recommendations based on risk assessment findings to support business growth and profitability objectives
Conduct regular reviews of existing risk management processes and propose enhancements for continuous improvement
Stay up-to-date with industry trends, regulatory requirements, and best practices in risk management to ensure compliance and proactive risk mitigation
What experience do you have?

Financial management experience with planning, forecasting, and business analysis
Experience within Financial industry an asset
Demonstrates complex problem resolution proficiency and the ability to identify/implement process and system enhancements
Proficiency with analytical and presentation tools: Excel pivot tables, VBA, SQL queries, graphing, PowerPoint
In-depth knowledge of BI tools such as Tableau, Crystal Reports, Business Objects and practical experience analyzing data, program metrics, and performance
Bachelor's degree in finance, operations, research, statistics, math, economics, or related analytical discipline preferred
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Pickering or Toronto office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
The Manager, Risk and Analytics, plays a key role in LendCare’s Risk & Analytics team, responsible for driving data-driven insights, managing portfolio performance reporting, and enhancing credit risk strategies. This position combines technical analytics skills with business understanding to deliver insights that balance portfolio growth with credit quality.
What will you be doing?

Lead development and enhancement of risk dashboards and reports in Tableau, ensuring accurate and timely insights for leadership and cross-functional teams.
Conduct loan portfolio analytics, including delinquency, roll rate, recovery and charge-off trend analysis to identify emerging risk and opportunities.
Manage and improve IFRS 9 loss provision models, including segmentation, staging logic and expected credit loss calculation (PD, LGD, EAD).
Deliver clear and concise monthly and quarterly risk reports, including executive-level presentations with business context and recommendations.
Perform deep-dive SQL base data analysis across multiple data sources to support credit strategy, collections and finance initiatives.
Lead analytical projects related to charge-off trending, penalty pricing impact and portfolio performance.
Partner with data, finance and reporting teams to ensure risk alignment with growth targets and operational processes.
Support automation and continuous improvement of risk processes and data pipelines.
What experience do you have?

Bachelor’s or Master’s degree in Finance, Economics, Statistics, Mathematics or a related field.
3+ years of experience in risk analytics, credit risk, or financial reporting, preferably within consumer lending industry.
Experience with delinquency, charge-off, recovery, and cash received metrics.
Experience building and interpreting different risk models (e.g. Vintage; Roll rate).
Advanced proficiency in statistical analysis and data visualization tools. (e.g. SQL, Tableau, Excel)
Finance designation (CFA or FRM) is preferred.
Strong understanding of IFRS 9 methodology, including PD/LGD/EAD models and staging assessments.
Strong problem-solving skills and ability to apply strategic thinking to data-driven solutions.
Strong communication and presentation skills – able to simplify complex data and deliver insights effectively.
Ability to lead projects, manage priorities and ensure successful implementation of solutions.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Pickering or Toronto office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
We are seeking a District Sales Manager, Automotive Finance who will be responsible for overseeing LendCare’s Automotive Finance sales operations across the Western Canada region.
Day in the life of a District Sales Manager: 

Leadership and Management: Oversee both internal and external Automotive sales teams within the Western Canada regions.
Sales Strategy: Monitor sales targets for sales managers, ensuring alignment with regional and departmental goals.
Coaching and Development: Provide proactive coaching and performance monitoring for the sales team to enhance productivity and effectiveness.
Sales Planning: Coordinate and review monthly sales plans for each region to achieve organizational objectives in the Western Canada region.
Relationship Building: Foster strong relationships and effective communication channels within the organization and with our Automotive partners.
Pipeline Management: Manage the process of tracking the sales pipeline and operational metrics, delivering regular actionable insights to improve pipeline performance.
Process Improvement: Suggest and implement improvements in the sales process to drive efficiency and effectiveness.
Reporting: Maintain and leverage daily, weekly, monthly, and quarterly reports and key performance indicators (KPIs).
Partner Engagement: Continuously increase engagement with partners in the region to provide continued growth in the market.
Team Environment: Cultivate an open-communication environment to support team collaboration and success.
What we are looking for:

Experience: A minimum of 5 years of relevant experience in sales management, preferably within the Automotive industry.
Industry Knowledge: Previous experience in automotive finance sales management is essential.
Team Management: Proven ability to manage a high-performing sales team.
Motivation: Highly motivated and goal-oriented with a strong sales track record of delivering continued growth.
Communication Skills: Must possess strong communication skills, both written and verbal.
Able to work on-site in our Pickering, ON head office and accommodate travel to western regions (40%).
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
As a Senior Manager, Risk Data & Analytics, you will lead the development and implementation of data-driven credit risk strategies that align with the organization’s risk appetite. This role involves deep analytical work to monitor portfolio performance, forecast key metrics, and support senior leadership with actionable insights that optimize credit decisioning and financial outcomes. You’ll also play a key role in building robust data infrastructure and enhancing risk modeling capabilities across the business.
What will you be doing?

Data Mining, Modeling and Analysis
Identify, evaluate, review and implement credit policy and underwriting changes that are aligned with the risk appetite established by Senior Management and approved by the Board
Identify, assess, and monitor credit risk trends, communicating adherence to authorized risk tolerance parameters and supporting Senior Management decision making
Conduct deep analytical dives to properly diagnose, document and report drivers of unexpected changes to portfolio/origination composition and credit performance. Communicate findings including future impacts to losses and proposed recommendations to Senior Management as required.
Assist in the development of risk models for the purposes of origination, account management and collections.
Analyze and make recommendations to improve credit risk decision making and underwriting strategies, along with improvements to existing reports, processes and procedures.
Contribute to the development of a robust data infrastructure for model development and analytics. Create meaningful analysis leading to credit strategy optimization, including but not limited to customer risk segmentation development that improves the portfolio’s risk-reward profile. Apply expertise and knowledge of financial services to understand profitability and performance drivers and build programs to optimize net financial contribution.
Work with various departments to provide risk analytics that evaluate current business processes and enhance decision making capabilities, providing quantitative analysis on a portfolio and segment level
Forecast key business metrics including loss rates, approval rates, loan conversion rates, and credit quality for new initiatives and marketing campaigns

Forecasting and Reporting
Develop and maintain a standard set of risk and performance reports that evaluate the overall credit risk of the portfolio.
Monitor and maintain a comprehensive set of reports to identify delinquency and charge off trends at the vintage and segment levels. Apply observations to loss forecasting models to capture current trends and communicate to Senior Management to identify risks and opportunities to the forecast.
Oversee and conduct sensitivity and scenario analyses to understand the impact of exogenous factors, policy and operational changes on delinquency and charge off levels.
Assist the Vice President, Risk and Analytics in providing an independent assessment of the risk profile and performance of the LendCare (a division of goeasy) portfolio as well as the overall business unit by regularly monitoring key risk indicators, conducting periodic credit reviews, and consistently communicating findings to Senior Management.

What experience do you have?

7+ years of progressively responsible roles in retail and/or financial services credit risk management and analytics.
Sound knowledge of credit risk/portfolio management procedures and principles.
Degree in statistics, math or a related discipline (advanced degree is desired).
Knowledge and practical application of data mining and statistical principles involved in model development.
Superior analytical skills – demonstrated ability to understand complex problems, detect trends, and understand data to develop and formulate solutions.
Previous experience in a management or supervisory capacity leading a team of analysts.
Extensive knowledge of retail credit risk and portfolio management, quantitative methodologies, risk models and tools.
Demonstrated experience in identifying, quantifying, managing, and implementing changes to credit risk decision making and underwriting strategies, policies and procedures through the use and application of analytical and problem solving skills.
Strong technical knowledge of statistical analysis, modeling techniques and their application in a retail credit risk environment.
Possess deep understanding of data extraction/mining/modeling tools including SAS and SQL.
Thrives on working with, and in leading others in a “hands-on” capacity sharing best practices and coaching for future development.
An energetic and performance-oriented individual with well-developed critical thinking skills and a bias for action.
Flexibility to adapt to an evolving environment with shifting priorities. Ability to lead a team in such a setting with the capacity to handle multiple competing demands and meet tight turnaround timelines.
Demonstrated relationship building skills, with the ability to make things happen through the use of positive influence.
Possess excellent organizational and communication skills, both verbal and written. Able to convey complex information and concepts in understandable terms.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Pickerng or Toronto office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Customer Service Representative: 

Efficiently respond to and resolve customer inquiries and complaints received via inbound phone calls or emails, ensuring prompt and effective solutions. 
Perform account modifications and handle requests related to payments, credits, and other account inquiries. 
Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business processes. 
Reviewing account information, documenting communications, following established procedures, and making well-informed business decisions. 
Develop a thorough knowledge of all products to effectively handle customer inquiries and provide recommendations for suitable products or services. 
What we are looking for: 

Minimum 1-2 years of experience in customer service or call center/contact center role.   
Excellent verbal and written communication skills. 
Proven ability to multi-task, adapting to changes in a fast-paced environment, and working independently. 
Competency in MS Office (Word, Excel); ability to learn new software applications. 
Ability to work Saturdays. 
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Team Manager, Customer Service: 

Manage a team of Customer Services Representatives including recruitment, onboarding, and training
Assist with day-to-day operations, and distribution of workload to the Customer Service team
Review individual staff performance through weekly scorecards, identifying training opportunities, and delivering required coaching
Create a healthy and motivating work environment and atmosphere
Monitor team performance and report on metrics including AHT, Call Quality, and Adherence
Conduct quality assurance on the team’s administrative tasks and phone calls
Lead weekly team meetings with direct reports to impart updates and clarify processes to drive superior customer experience
Engage and handle customer and/or partner escalations in real-time over the phone
Provide 1:1 coaching to representatives on how to effectively de-escalate challenging situations
Maximizing productivity by adjusting available staff members to the appropriate shift, and managing time & attendance
Support with conducting ongoing training of team members to maximize their potential
Deliver positive feedback, recognition, and reward to team members who consistently deliver exceptional customer experiences.
Actively identify and pursue opportunities for ongoing enhancement of the customer experience.
Lead initiatives to reduce call abandonment, improve First Call Resolution, and minimize service delays
Oversee daily queue and case management in both voice and email channels
Collaborate with internal departments to resolve systemic issues
Provide insight to leadership on customer pain points, issues, feedback, and trends
What we are looking for: 

At least 2 years’ leadership experience in a call center environment
Excellent communication and interpersonal skills with an ability to deliver constructive feedback that inspires engagement and improved performance
Bilingualism in French and English is an asset but not required
Strong organizational skills to give the team direction
Previous training experience would be an asset
Full-time, permanent availability to work in our Pickering, ON office
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Operational Hours: Monday to Friday – 8:00 am to 9:00 pm, Saturday 9:00 am to 5:00 pm.
Additional Requirements for Internal Candidates:

Must have been in your current role for at least 9 months.
Have the endorsement/support of your current manager.
Must not be currently under corrective action or within 6 months of any previous corrective action.
Must be achieving or exceeding the required level of individual performance in your current role.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
We are seeking a detail-oriented and technically proficient Business Technology Analyst to support the management of our core platforms. In this role, you will act as a liaison between internal stakeholders and external partner organizations responsible for platform delivery and maintenance. You will be responsible for gathering, documenting, and communicating technical requirements, ensuring alignment with business objectives and operational standards.
What will you be doing?

Collaborate with internal business and technology teams to understand platform needs, pain points, and enhancement opportunities.
Translate business requirements into clear, actionable technical specifications for external platform partners.
Serve as the primary point of contact for external vendors regarding platform functionality, performance, and change requests.
Monitor platform performance metrics and operational KPIs, identifying areas for improvement or optimization.
Support incident and problem management processes by coordinating with external partners to resolve issues efficiently.
Participate in platform governance, ensuring compliance with security, data privacy, and operational standards.
Maintain detailed documentation of platform configurations, integrations, and change history.
Facilitate regular reviews with external partners to track progress, manage SLAs, and ensure accountability.
Assist with developing, executing and maintaining high quality assurance standards around testing for projects, configuration changes and/or system enhancements.
Act as a subject matter expert on project scoping and/or resolving complex issues or providing viable solutions to identified opportunities.
Assist in the planning and execution of platform upgrades, migrations, change requests, and new feature rollouts.
What experience do you have?

Bachelor’s degree in Information Technology, Business Administration, or a related field.
3+ years of experience in a business analyst or platform operations role.
Strong understanding of enterprise platforms (e.g., CRM, ERP, cloud-based systems) and their operational lifecycle.
Knowledge of Constellation Financial Software’s Asset and Edge platforms is a plus.
Experience working with external vendors or managed service providers.
Proficiency in documenting technical requirements, workflows, and integration points.
Familiarity with ITSM tools (e.g., Jira, ServiceNow) and Agile methodologies.
Excellent communication and stakeholder management skills.
Experience with platform monitoring tools and performance dashboards.
Knowledge of data governance, compliance, and security best practices.
Certification in Business Analysis (CBAP, CCBA) or ITIL is a plus.
Experience working in a regulated finance environment.
Strong analytical, problem-solving and organizational abilities.
Creative thinker with strong organizational skills and the ability to work in an ambiguous, fast-paced environment and manage multiple deadlines and priorities.
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
As a Bilingual Customer Support Representative, you’ll be the frontline of our customer experience, delivering exceptional service and supporting sales initiatives. You’ll engage with customers across voice and email channels, resolve inquiries, and identify opportunities to enhance their journey. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is eager to grow their skills in customer service and soft sales. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Bilingual Customer Support Representative: 

Deliver exceptional customer service across voice and email channels. 
Identify and support sales opportunities through upselling, cross-selling, and lead nurturing. 
Resolve customer inquiries efficiently while applying effective de-escalation techniques. 
Maintain performance standards including AHT, Call Quality, and First Call Resolution. 
Accurately complete administrative tasks and document customer interactions. 
Participate in ongoing training and coaching to enhance service and sales skills. 
Collaborate with team members and other departments to improve customer experience. 
Contribute to a positive, accountable, and growth-oriented team culture. 
What we are looking for: 

1+ year of experience in customer service or a related field. 
Must be proficient in English and French.
Strong communication and interpersonal skills. 
Ability to multitask and manage time effectively in a dynamic environment. 
Comfortable with soft sales techniques and lead generation. 
Proficiency in CRM systems and Microsoft Office is an asset. 
Full-time, permanent availability to work in our Pickering, ON office 
Able to pass background checks (criminal, employment, and credit).  
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
We are seeking a dynamic and results-driven Team Manager, Customer Support, to oversee high-performing Customer Support Representatives of our Direct-to-Consumer team. This role blends traditional customer support leadership with a sales component, focusing on closing warm leads and driving customer engagement through both inbound and outbound calls.   
Day in the life of a Team Manager, Customer Support: 

Recruit, onboard, and train Customer Support Representatives to deliver exceptional service and sales support. 
Manage daily operations and distribute workload effectively across the team.  
Monitor individual performance using weekly scorecards; identify training needs and provide targeted coaching.  
Conduct regular quality assurance reviews on administrative tasks and customer interactions. 
Support representatives in identifying and closing leads during customer interactions. 
Coach team members on soft sales techniques, including upselling, cross-selling, and lead nurturing. 
Track and report on lead conversion metrics and customer engagement trends. 
Monitor team performance metrics including AHT, Call Quality, Adherence, and First Call Resolution. 
Lead weekly team meetings to share updates, clarify processes, and reinforce best practices. 
Handle real-time escalations and guide representatives in effective de-escalation strategies. 
Optimize staffing schedules and manage time & attendance to maximize productivity. 
Oversee queue and case management across voice and email channels. 
Deliver ongoing training to enhance team capabilities and customer handling skills. 
Recognize and reward team members who consistently deliver outstanding customer experiences. 
Identify opportunities to improve service delivery and reduce call abandonment. 
Collaborate with internal departments to resolve systemic issues and elevate the customer journey. 
Provide actionable insights to leadership on customer pain points, feedback, and emerging trends. 
What we are looking for: 

Minimum 2 years’ leadership experience in a call center environment 
Experience with managing a sales team is an asset 
Excellent communication and interpersonal skills with an ability to deliver constructive feedback that inspires engagement and improved performance 
Strong organizational skills to give the team direction 
Previous training experience would be an asset 
Full-time, permanent availability to work in our Pickering, ON office
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Operational Hours: Monday to Friday – 8:00 am to 9:00 pm, Saturday 9:00 am to 5:30 pm. 
Additional Requirements for Internal Candidates:

Must have been in your current role for at least 9 months.
Have the endorsement/support of your current manager.
Must not be currently under corrective action or within 6 months of any previous corrective action.
Must be achieving or exceeding the required level of individual performance in your current role.
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Bilingual Legal Administrative Assistant: 

Efficiently manage a high volume of legal notices, correspondence, and mail, ensuring timely distribution and response. 
Open, organize, and maintain legal files with precision, ensuring confidentiality and ease of access. 
Coordinate email communications and handle incoming and outgoing calls, serving as a vital link for the legal department. 
Gain proficiency in legal file management and administrative tasks to support the legal process. 
Draft and prepare correspondence with attention to detail and accuracy. 
Scan, file, and organize company documents, ensuring proper maintenance of records. 
Manage all insolvency files including but not limited to completing proof of claims and corresponding with trustee offices  
Support the team of Paralegals in drafting legal documents  
Administer and maintain registrations of liens within the Personal Property Registry to secure company assets.
What we are looking for: 

Exceptional communication skills, both verbal and written in French and English. 
Proficency with computer tools such as MS Office Suite (Word, Excel) and Adobe Acrobat. 
Proven ability to multitask and prioritize tasks in a deadline-driven environment 
Strong organizational skills, with a keen eye for detail and file management. 
Outstanding customer service orientation, with a focus on providing a positive client experience. 
The capability to operate both independently and collaboratively within a team structure. 
Initiative and forward-thinking in managing files and departmental needs.
Resilience and composure to maintain high performance under pressure.
Ability to work in our head office in Pickering, ON
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.