Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Paralegal:

Prepare pleadings and drafting of various court documents 
Conduct and complete legal research as required  
Perform Skip Tracing  
Arrange and manage legal settlements and collections  
Prepare and attend various court appearances   
Open, maintain, and organize a high quantity of legal files  
Liaise with other members of the legal department  
Plan and organize the workflow to ensure all cut-offs and deadlines are met 
Consistently hit or exceed monthly targets 
What we are looking for: 

Paralegal Diploma or Certificate 
License from the Law Society of Ontario
Accreditation in good standing 
Knowledge of The Rules of the Small Claims Court and Small Claims Debt Collections 
Relevant working experience is an asset but not required 
Excellent computer skills and the ability to adapt to company systems 
Strong verbal and written communication skills 
Highly organized and detail-oriented 
Exceptional customer service skills 
Comfortable working independently and in a team environment 
Ability to work well under pressure and adhere to tight deadlines 
Valid driver’s license and vehicle for court appearances (mileage reimbursed) 
Ability to work full-time in our head office in Pickering, ON  
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Role Overview: 
Reporting to the COO at LendCare, we are seeking a Vice President, Central Operations to lead the transformation of our point-of-sale financing business. Overseeing a large, multi-functional team (~200 FTE), this role is responsible for driving operational excellence, process re-engineering, and automation across core functions. The VP will set strategy, optimize workflows, strengthen compliance, and deliver scalable, efficient, and frictionless partner experiences.
The ideal candidate brings deep experience in operations leadership within financial services or fintech, a track record of delivering process and productivity improvements at scale, and strong expertise in Lean, Six Sigma, or continuous improvement. This is a high-impact role for a leader who thrives on building efficient systems, enabling growth, and creating best-in-class customer and partner experiences.
Location: LendCare – Pickering, ON

Not located nearby? No problem — we offer travel reimbursements for HWY 407 to help offset your commute, and relocation support is available for the right candidate.
Our office is conveniently located just steps from Pickering GO Station, with a direct walkway leading right to our building.
This role will also involve travel to visit key partners and clients, and flexibility will be provided based on business needs.

What You’ll Lead:

Processing & Underwriting — fast, accurate loan decisioning, quality assurance, SLA adherence.
Partner Verification — merchant onboarding, fraud/KYC/AML controls, periodic reviews.
Billing & Administration — accurate remittances, reconciliations, adjustments, and records.
Partner Support (Contact Centre) — tiered support, workforce management, QA, and voice-of-partner insights.

Key Responsibilities:

Define and execute a multi-year operations strategy tied to growth, loss, and partner experience goals.
Lead large-scale process re-engineering and automation initiatives to streamline workflows, reduce cycle times, and increase straight-through processing.
Build and coach a senior leadership team; strengthen capability in workforce management, QA, analytics, and change delivery.
Champion the partner experience—decisioning SLAs, onboarding, issue resolution, and VOC/NPS programs.
Deploy Lean/Six Sigma and continuous improvement practices to drive efficiency, quality, and defect reduction.
Design and implement KPI dashboards and data-driven reporting that provide real-time visibility into SLA, quality, and cost-to-serve performance.
Oversee regulatory compliance (AML/ATF/KYC, consumer protection, privacy) and maintain audit readiness.
Manage budgets, vendors, and investments that enable automation, system modernization, and productivity improvements.
Lead change management for new policies, systems, and product launches; ensure adoption and measurable outcomes.
Champion a culture of operational excellence that emphasizes accountability, inclusion, and continuous improvement.

What You Bring:

10+ years of senior operations leadership in financial services, fintech, or scaled B2B2C.
Proven experience leading 100–300+ person multi-function teams, with a key focus on developing the next generation of talent. 
Strong expertise in process engineering, Lean/Six Sigma, and operational excellence frameworks.
Track record of delivering automation, SLA improvements, and productivity gains at scale.
Command of LOS/CRM, telephony/WFM, QA, and BI tools.
Solid understanding of Canadian regulatory frameworks (AML/ATF/KYC, PCI, consumer protection).
Lean/Six Sigma, PMP, or equivalent certification preferred; MBA or graduate degree an asset.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment
We are excited to announce an opportunity for a Director, Collections Strategy & Analytics at our LendCare subsidiary! You will help drive strategic insights and optimize performance across LendCare’s collections portfolio. This role is ideal for someone who combines strong analytical horsepower with business acumen and thrives in a fast-paced, high-growth environment.
What will you be doing?

Developing and implementing strategies for debt recovery and improving the collections process.
Identifying emerging issues, trends, and best practices in the collections field.
Analyzing collections performance and providing reports to operational delivery teams
Implementing workforce management solutions to align resources with peak demand and improve productivity.
Collaborating with Operational teams to set the strategic vision for collections across the organization, aligning initiatives with broader business goals and regulatory requirements.
Overseeing resource allocation, scheduling, and workforce management practices.
Leading cross-functional teams to design and implement innovative collections strategies that improve recovery rates, reduce delinquencies, and enhance profitability.
Overseeing portfolio performance analytics, delivering executive-level insights and recommendations to senior leadership.
Championing experimentation and innovation, including the design of advanced champion/challenger frameworks and predictive modeling to optimize treatment paths.
Establishing enterprise-wide reporting standards and governance frameworks to ensure consistent tracking and measurement of collections activities.
Partnering with senior leaders in Risk, Operations, Technology, and Product to drive strategic initiatives and influence decision-making.
Driving the evolution of collections infrastructure, identifying opportunities to leverage AI, machine learning, and automation for enhanced efficiency.
Developing and refining hardship and loan modification programs, using segmentation and behavioral analytics to inform policy and execution.
Mentoring and developing a high-performing analytics team, fostering a culture of curiosity, accountability, and continuous improvement.
What experience do you have?

Bringing 8-10+ years of progressive experience in credit risk, collections strategy, or portfolio analytics, with a strong track record of leadership in consumer lending or financial services.
Proven ability to translate complex data into strategic insights, influencing senior stakeholders and driving business outcomes.
Experience in leading cross-functional initiatives, managing change, and navigating ambiguity in high-growth environments.
A strategic thinker with exceptional communication skills, a bias for action, and a passion for innovation and impact.
This role requires on-site attendance at our LendCare office: 1315 Pickering Parkway, Pickering, ON
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
 

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Reporting to the VP, Powersports and Retail Finance, the Team Manager, Retail Finance will be leading our Retail Finance sales team. This position requires a strategic leader with a strong background in managing sales teams, operational tasks and audit compliance. The ideal candidate will possess exemplary leadership skills and have a proven track record in driving sales performance and ensuring operational excellence.
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Team Manager, Retail Finance: 

Sales Management:
Lead, motivate, and develop a high-performing team of inside area sales representatives to achieve and exceed sales targets.
Implement effective sales strategies and monitor progress to ensure alignment with company KPIs.
Foster a results-oriented culture that encourages teamwork and continuous improvement.

Operational Tasks:
Oversee daily operations to ensure efficiency and productivity within the Retail Finance department.
Develop and refine operational processes to enhance service delivery and customer satisfaction.

Audit Compliance:
Ensure full compliance with internal and external audit standards and regulations.
Conduct regular audits and reviews to identify areas for improvement and implement corrective actions.

Leadership:
Provide strong leadership to foster a positive and inclusive work environment.
Mentor and coach team members to support their professional growth and development.
Communicate effectively with stakeholders at all levels, ensuring transparency and alignment with

What we are looking for: 

At least 3 years of experience managing a target-driven sales team
Experience in a call center environment and/or in the financial industry an asset
Strong leadership skills, with the motivation and desire to lead by example
Outstanding communication, problem solving, and negotiation skills, and the ability to work well and be resourceful in fast-paced and demanding situations
Strong organizational and planning skills in order to meet and exceed set targets
Secondary School Diploma is required, while a College or University Diploma in a related discipline is preferred
Ability to work fulltime, permanent in our Pickering, ON office
Additional Requirements for Internal Candidates:

Must have been in your current role for 9 months.
Have the endorsement / support of your current manager.
Must not be currently under corrective action or within 6 months of any previous corrective action.
Must be achieving or exceeding the required level of individual performance in your current role.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
Are you an operational leader with a passion for driving performance and efficiency in collections? LendCare is seeking a Director, Collections to oversee the execution of our collections strategy, manage day-to-day operations, and ensure optimal performance across our teams. Reporting to the Vice President, Portfolio Servicing, this role is critical in delivering strong recovery outcomes, maintaining compliance, and supporting workforce planning and resource optimization.
You’ll bring a hands-on leadership style, strong analytical capabilities, and a deep understanding of collections operations to lead a high-performing team and drive continuous improvement across the collections lifecycle.

What will you be doing?

Overseeing daily operations across our collections portfolios, ensuring consistent execution and performance.
Managing a large, distributed team across centralized call centres and remote locations, with a focus on coaching, engagement, and accountability.
Driving workforce management strategies, including staffing models, scheduling, and productivity planning to meet service level and recovery targets.
Implementing initiatives to improve recovery rates, reduce delinquency, and mitigate credit losses.
Collaborating with internal partners to align collections efforts with broader portfolio goals.
Using data and performance metrics to identify trends, optimize workflows, and support forecasting and resource planning.
Ensuring compliance with internal policies and external regulations, including Canadian collections standards.
Presenting operational insights and strategic recommendations to senior leadership.
What experience do you have?

8+ years of leadership experience in collections, credit risk, or call centre operations (financial services experience preferred).
Proven success managing large teams and delivering operational results in fast-paced environments.
Strong understanding of workforce management principles and tools.
Analytical mindset with the ability to translate data into actionable operational strategies.
Experience with centralized collections models and remote team structures.
Knowledge of Canadian collections laws and compliance frameworks (an asset).
Excellent communication and stakeholder management skills.
A university degree in Business, Finance, or a related field (MBA or equivalent experience preferred).
This role requires on-site attendance at our LendCare office: 1315 Pickering Parkway, Pickering, ON
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  
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