Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
We’re looking for an experienced Team Manager, Collections to oversee and develop a team of Collectors while driving strong performance and operational excellence. This role is responsible for coaching, reporting, forecasting, and handling escalations, while also contributing individually to key performance goals and supporting continuous improvement initiatives.
A day in the life of a Team Manager, Collections: 

Lead, coach, and mentor a team of Collectors, fostering a high‑performance culture focused on accountability and continuous improvement.
Oversee and validate accurate timekeeping for the team.
Deliver ongoing training and development to support skill growth and career progression.
Handle and de‑escalate complex customer complaints while maintaining a positive and professional company image.
Conduct monthly one‑on‑one meetings to review performance, provide feedback, and set clear goals.
Prepare and submit accurate daily productivity forecasts for the team.
Compile detailed daily reports to monitor performance, identify trends, and highlight opportunities for improvement.
Address minor policy issues promptly and escalate more serious concerns in line with company procedures.
Consistently meet or exceed individual Key Performance Indicators (KPIs), setting a strong example for the team.
Review accounts to identify potential fraudulent activity and escalate concerns to management as needed.
Support special projects and additional assignments as directed by management
What we are looking for: 

Strong knowledge of the collections industry, including processes, best practices, and related technologies.
At least 2 years experience in a leadership role in a contact center setting.
Proven track record of success in collections or a comparable role.
Demonstrated ability to lead, motivate, and develop a team to achieve and exceed performance targets.
Excellent organizational skills with a high level of accuracy and attention to detail.
Bilingual proficiency in French is a plus.
Additional Requirements for Internal Candidates:

Must have been in your current role for 9 months.
Have the endorsement / support of your current manager.
Must not be currently under corrective action or within 6 months of any previous corrective action.
Must be achieving or exceeding the required level of individual performance in your current role.
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
We are offering a starting salary of $55,000.00/year CAD for this role, plus the opportunity to earn monthly performance bonuses.
We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.
At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.
Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.
This posting is for an existing vacancy within our team.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
We’re looking for a detail-oriented Asset Recovery Coordinator for our LendCare subsidiary to support the administrative and coordination aspects of vehicle recovery—managing accounts, vendors, documentation, and compliance to ensure organized, timely, and cost-effective outcomes
Day in the life of a Asset Recovery Coordinator:

Portfolio Management: Independently manage a portfolio of accounts or oversee a vendor’s portfolio, ensuring recovery efforts are executed efficiently and in alignment with company policies.
Vendor Coordination: Engage with repossession agents and third-party vendors to assign recovery tasks, monitor progress, and ensure compliance with contractual obligations and regulatory standards.
Storage & Impound Coordination: Respond promptly to notifications of located or impounded vehicles. Coordinate with vendors, storage facilities, and internal teams to facilitate timely recovery and minimize associated costs.
Post-Sale Support: Assist with post-sale activities for remarketed vehicles, including uploading bills of sale, filing lien discharges, ensuring accurate fund processing, and transitioning files to the appropriate internal units.
Documentation & Compliance: Maintain detailed records of recovery actions, communications, and outcomes. Ensure all activities comply with internal policies, industry regulations, and privacy laws.
Workflow Adherence: Follow established workflows and recovery protocols to ensure consistent, organized, and timely execution of recovery processes.
What we are looking for: 

Professional experience in customer service and/or administrative roles.
Experience in asset recovery, collections, financial services, or in the auto industry are highly regarded.
Excellent communication, negotiation, and relationship management skills, with the ability to navigate difficult conversations.
Highly organized with strong attention to detail and documentation accuracy.
Proficiency in Microsoft Office Suite and Adobe Acrobat.
Self-sufficient and capable of working independently with minimal supervision.
Ability to prioritize tasks and adapt to changing priorities in a fast-paced environment.
Additional Requirements for Internal Candidates:

Must have been in your current role for 9 months.
Have the endorsement / support of your current manager.
Must not be currently under corrective action or within 6 months of any previous corrective action.
Must be achieving or exceeding the required level of individual performance in your current role.
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
We are offering $42,000.00 – $45,000.00 CAD for this role.
We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role. 
At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success. 
Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.
This posting is for an existing vacancy within our team.
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
The Senior Manager, Asset Recovery & Remarketing is accountable for leading LendCare’s end‑to‑end repossession and recovery operations. This role is critical to improving net recoveries, strengthening operational infrastructure, and building leadership capabilities within a growing team.
With oversight of a large repossession portfolio, a team of approximately 15 to 20 employees, and multiple external vendors, this leader brings a strong collections perspective, sound operational judgment, and the ability to operate independently in a high‑impact, high‑risk environment.
A day in the life of a Senior Manager, Asset Recovery & Remarketing: 
Strategic Leadership & Recovery Performance

Own the overall repossession and asset recovery strategy, aligned to enterprise recovery and financial goals.
Drive sustained improvement in net recoveries, with clear accountability for results across internal teams and external vendor partners.
Translate recovery and collections objectives into actionable execution plans, performance targets, and governance routines.
Operational Oversight & Capability Building

Establish and mature a scalable, disciplined operating model for the repossession function.
Lead the development and execution of process mapping, inventory controls, performance metrics, and reporting frameworks, aligned to core operational fundamentals.
Ensure operations are designed for long‑term sustainability, not just short‑term recovery gains.
Team Leadership & Talent Development

Lead, coach, and develop a multi‑layered team, including two people managers and their teams.
Build leadership capability within the function by providing structure, feedback, and development opportunities.
Establish clear accountability, role clarity, and performance expectations across the team.
Foster a culture of ownership, operational discipline, and continuous improvement.
Vendor Management & External Partnerships

Provide senior‑level oversight of external repossession vendors, holding them accountable to performance, compliance, cost, and service standards.
Evaluate vendor performance and capability, making data‑driven recommendations on optimization or change as needed.
Collections Integration & Stakeholder Partnership

Apply a collections‑informed perspective to repossession and recovery strategies, improving outcomes across the account lifecycle.
Partner closely with internal teams and external stakeholders to ensure alignment on recovery priorities and execution.
Serve as the primary point of ownership for the repossession function across the organization.
What we are looking for: 

Experience within the collections industry, with direct exposure to recovery‑focused operations.
Proven people leadership experience, managing managers and/or larger frontline teams.
Strong operational leadership capability, including building or transforming processes, controls, and performance frameworks.
Demonstrated ability to operate independently, exercise judgment, and lead with minimal oversight.
Comfort working in a high‑risk, high‑reward environment
Ability to work in our Pickering, ON office for a minimum of 3 days/week
Nice‑to‑Have Qualifications

Direct experience in repossession or asset recovery
Exposure to remarketing or post‑recovery asset disposition.
Experience stabilizing or scaling under‑developed operations.
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
We are offering $78,733.00 - $91,824.00/year CAD for this role, plus the opportunity to earn yearly performance bonuses.
We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.
At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.
Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.
This posting is for an existing vacancy within our team.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.