Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
We are seeking a detail-oriented and technically proficient Business Technology Analyst to support the management of our core platforms. In this role, you will act as a liaison between internal stakeholders and external partner organizations responsible for platform delivery and maintenance. You will be responsible for gathering, documenting, and communicating technical requirements, ensuring alignment with business objectives and operational standards.
What will you be doing?

Collaborate with internal business and technology teams to understand platform needs, pain points, and enhancement opportunities.
Translate business requirements into clear, actionable technical specifications for external platform partners.
Serve as the primary point of contact for external vendors regarding platform functionality, performance, and change requests.
Monitor platform performance metrics and operational KPIs, identifying areas for improvement or optimization.
Support incident and problem management processes by coordinating with external partners to resolve issues efficiently.
Participate in platform governance, ensuring compliance with security, data privacy, and operational standards.
Maintain detailed documentation of platform configurations, integrations, and change history.
Facilitate regular reviews with external partners to track progress, manage SLAs, and ensure accountability.
Assist with developing, executing and maintaining high quality assurance standards around testing for projects, configuration changes and/or system enhancements.
Act as a subject matter expert on project scoping and/or resolving complex issues or providing viable solutions to identified opportunities.
Assist in the planning and execution of platform upgrades, migrations, change requests, and new feature rollouts.
What experience do you have?

Bachelor’s degree in Information Technology, Business Administration, or a related field.
3+ years of experience in a business analyst or platform operations role.
Strong understanding of enterprise platforms (e.g., CRM, ERP, cloud-based systems) and their operational lifecycle.
Knowledge of Constellation Financial Software’s Asset and Edge platforms is a plus.
Experience working with external vendors or managed service providers.
Proficiency in documenting technical requirements, workflows, and integration points.
Familiarity with ITSM tools (e.g., Jira, ServiceNow) and Agile methodologies.
Excellent communication and stakeholder management skills.
Experience with platform monitoring tools and performance dashboards.
Knowledge of data governance, compliance, and security best practices.
Certification in Business Analysis (CBAP, CCBA) or ITIL is a plus.
Experience working in a regulated finance environment.
Strong analytical, problem-solving and organizational abilities.
Creative thinker with strong organizational skills and the ability to work in an ambiguous, fast-paced environment and manage multiple deadlines and priorities.
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
As a Bilingual Customer Support Representative, you’ll be the frontline of our customer experience, delivering exceptional service and supporting sales initiatives. You’ll engage with customers across voice and email channels, resolve inquiries, and identify opportunities to enhance their journey. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is eager to grow their skills in customer service and soft sales. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Bilingual Customer Support Representative: 

Deliver exceptional customer service across voice and email channels. 
Identify and support sales opportunities through upselling, cross-selling, and lead nurturing. 
Resolve customer inquiries efficiently while applying effective de-escalation techniques. 
Maintain performance standards including AHT, Call Quality, and First Call Resolution. 
Accurately complete administrative tasks and document customer interactions. 
Participate in ongoing training and coaching to enhance service and sales skills. 
Collaborate with team members and other departments to improve customer experience. 
Contribute to a positive, accountable, and growth-oriented team culture. 
What we are looking for: 

1+ year of experience in customer service or a related field. 
Must be proficient in English and French.
Strong communication and interpersonal skills. 
Ability to multitask and manage time effectively in a dynamic environment. 
Comfortable with soft sales techniques and lead generation. 
Proficiency in CRM systems and Microsoft Office is an asset. 
Full-time, permanent availability to work in our Pickering, ON office 
Able to pass background checks (criminal, employment, and credit).  
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
We are seeking a dynamic and results-driven Team Manager, Customer Support, to oversee high-performing Customer Support Representatives of our Direct-to-Consumer team. This role blends traditional customer support leadership with a sales component, focusing on closing warm leads and driving customer engagement through both inbound and outbound calls.   
Day in the life of a Team Manager, Customer Support: 

Recruit, onboard, and train Customer Support Representatives to deliver exceptional service and sales support. 
Manage daily operations and distribute workload effectively across the team.  
Monitor individual performance using weekly scorecards; identify training needs and provide targeted coaching.  
Conduct regular quality assurance reviews on administrative tasks and customer interactions. 
Support representatives in identifying and closing leads during customer interactions. 
Coach team members on soft sales techniques, including upselling, cross-selling, and lead nurturing. 
Track and report on lead conversion metrics and customer engagement trends. 
Monitor team performance metrics including AHT, Call Quality, Adherence, and First Call Resolution. 
Lead weekly team meetings to share updates, clarify processes, and reinforce best practices. 
Handle real-time escalations and guide representatives in effective de-escalation strategies. 
Optimize staffing schedules and manage time & attendance to maximize productivity. 
Oversee queue and case management across voice and email channels. 
Deliver ongoing training to enhance team capabilities and customer handling skills. 
Recognize and reward team members who consistently deliver outstanding customer experiences. 
Identify opportunities to improve service delivery and reduce call abandonment. 
Collaborate with internal departments to resolve systemic issues and elevate the customer journey. 
Provide actionable insights to leadership on customer pain points, feedback, and emerging trends. 
What we are looking for: 

Minimum 2 years’ leadership experience in a call center environment 
Experience with managing a sales team is an asset 
Excellent communication and interpersonal skills with an ability to deliver constructive feedback that inspires engagement and improved performance 
Strong organizational skills to give the team direction 
Previous training experience would be an asset 
Full-time, permanent availability to work in our Pickering, ON office
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Operational Hours: Monday to Friday – 8:00 am to 9:00 pm, Saturday 9:00 am to 5:30 pm. 
Additional Requirements for Internal Candidates:

Must have been in your current role for at least 9 months.
Have the endorsement/support of your current manager.
Must not be currently under corrective action or within 6 months of any previous corrective action.
Must be achieving or exceeding the required level of individual performance in your current role.
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 
At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 
Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  
State of the art office, with free Company Gym, Games Room 
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
For complete picture of total rewards, please click here.
  What you will do as a Loan Servicing Specialist: 

Manage Salesforce tickets, collections support and other various duties as required
Handle ticket escalations during operating hours (weekdays and weekends)
Liaise with the Retail Network to identify potential opportunities for training and process improvement
Providing customer service, coaching and support to the retail network
Processing adjustments to customer’s loan accounts as required – frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
Providing back up coverage to other peers within the Central Operations Department
Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
Ensuring all processes/and or tasks are fully documented and/or maintained. Meet and or exceed SLA's as defined
Any administrative and customer service support as required for the Indirect Channel
What we are looking for: 

1 - 3 years’ experience within the Financial Services Industry in a related role
Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge (asset not mandatory)
Analytical and problem-solving skills
Ability to think outside the box
Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
Able to work under pressure and meet tight deadlines
Ability to make decisions independently
Capable of managing multiple tasks at once and prioritizing work
Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women, and having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
We are seeking a Systems Analyst to join our Core Lending Platform team. This role plays a key part in designing scalable solutions, supporting development efforts, and ensuring system changes meet business, quality, and architectural standards. The ideal candidate is a critical thinker with hands-on experience in financial systems, strong database and programming knowledge, and excellent communication skills.
What will you be doing?

Design system interfaces and solutions across loan management systems (LMS).
Conduct code and design reviews to identify bugs and improve code quality.
Provide design and system analysis for application development, data migrations, and new functionality.
Collaborate with Business Analysts to create system requirement specifications and design artifacts.
Work with onshore and offshore development teams to implement projects.
Ensure compliance with design and corporate development standards.
Partner with software architects and developers to resolve technical issues.
Review test protocols and support QA and User Acceptance Testing (UAT).
Identify risks and issues throughout the project lifecycle and implement mitigation strategies.
Propose creative and scalable technology solutions.
Participate in cross-functional meetings with technical and business stakeholders.
Contribute to application roadmap development and promote technology best practices.
Provide Level 2 / Level 3 technical support for business applications, including after-hours on-call support.
What experience do you have?

Bachelor’s degree in Computer Science or a related field.
Minimum 3+ years of experience as a Systems Analyst or in a similar role.
Strong hands-on experience with SQL Server and proficiency in SQL / PLSQL.
Solid understanding of SDLC and experience in application development (preferred).
Experience troubleshooting within applications and resolving technical issues.
Excellent analytical, problem-solving, and customer service skills.
Strong communication skills with the ability to interact across all levels of the organization.
Familiarity with Agile methodologies, including Jira and Confluence.
Experience in Salesforce design and architecture is an asset.
Knowledge of Service-Oriented Architecture (SOA) and technologies such as JavaScript and XML is preferred.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

Leverage our RRSP match and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy!  At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.  
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.  If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment. 
Role Overview:
At goeasy, we're on the lookout for a visionary leader to revolutionize our customer experience. As Vice President, Customer Management & Engagement (Digital Products), you’ll drive the strategy for the entire customer journey, from lifecycle management to digital product development and customer experience. Your focus will be on building customer loyalty, driving satisfaction, and fueling sustainable growth through innovative solutions and actionable insights.
Leading dynamic teams across digital engagement platforms (mobile app, online tools) and customer lifecycle strategy, you'll oversee key CX initiatives such as Voice of Customer, NPS, and sentiment analysis. You'll also lead the development of a powerful customer segmentation strategy, delivering personalized, impactful experiences that make a real difference for our customers and the business.
In this senior leadership position, you will directly influence how millions of Canadians interact with the goeasy brand, turning every touchpoint into an opportunity for meaningful connection and lasting value.

Key Responsibilities
Customer Lifecycle & Engagement Strategy

Lead enterprise strategy to deepen customer relationships throughout the lifecycle
Develop and scale customer segmentation and lifecycle strategies
Integrate segmentation and LTV frameworks into marketing, product, and personalization
Optimize journeys across onboarding, activation, engagement, and retention
Drive engagement KPIs including adoption, usage, cross-sell, churn reduction, and loyalty
Digital Product Ownership

Own strategy, roadmap, and performance for digital products (mobile app, online account tools)
Deliver intuitive, high-impact digital experiences that support customer self-service and satisfaction
Use analytics and VOC insights to drive continuous product enhancement and business growth
Customer Experience & Satisfaction

Lead CX strategy across all customer channels
Oversee CSAT, NPS, and VOC programs to capture and apply customer feedback
Partner cross-functionally to embed insights into product design and service delivery
Portfolio Growth & Customer-Centric Strategy

Drive usage, retention, and LTV through personalized, data-driven engagement
Use segmentation and predictive analytics to align customer needs with business goals
Ensure compliance and alignment with risk and financial frameworks
Leadership & Collaboration

Lead cross-functional teams across lifecycle, CX, analytics, and digital product
Influence enterprise strategy and customer investment decisions
Foster a culture of innovation, accountability, and customer empathy

Key Qualifications:

Bachelor’s degree in Business, Marketing, or related field; MBA preferred
12+ years in customer management, digital product, lifecycle marketing, or transformation (preferably in financial services or consumer tech.
Deep expertise in establishing measurement frameworks used to measure existing customer profitability; customer lifetime value (LTV)  
Deep expertise in digital product management including mobile app proficiency 
Proven track record of improving customer metrics and turning insights into strategic action. 
Strong leadership presence, communication skills, and ability to influence  
Highly data-driven with experience using analytics to drive change and optimize performance. 
Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 

#LI-RU1

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy!  At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.  
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.  If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment. 
Role Overview:
The Vice President, easyhome Operations, will be a pivotal leadership role responsible for the transformation of the easyhome business. As an established yet evolving Canadian brand, easyhome is entering a new chapter — one focused on operational excellence, scalability, and innovation. This role combines hands-on retail operations expertise with a future-facing mandate to drive organizational transformation, enhanced data insights, and operational efficiency across the easyhome network. 
This leader will serve as a key enabler for our Divisional Vice Presidents (DVPs), freeing these leaders to focus on sales by taking ownership of operational initiatives, performance insights, and cross-functional execution. Core functional areas of oversight include: Retail Operations, Merchandising, Analytics and Insights, Real Estate & Facilities 
Key Responsibilities: 
Operational Leadership & Transformation 

Lead the operational strategy for easyhome, ensuring excellence across store operations and alignment with business growth goals. 
Design and implement scalable operational frameworks that optimize processes and integrate automation for current and future expansion. 
Partner with DVPs to support store-level execution, relieving them of project burden and enabling focus on sales performance. 
Data & Performance Management 

Build robust analytics capabilities that generate actionable insights across core and emerging business lines. 
Manage the Audit & Inspection function to ensure regular field visits and compliance with operational standards. 
Advocate for system enhancements to improve data flow and insight generation, operating effectively within current system limitations. 
New Business & Product Development 

Lead the evaluation, incubation, and operationalization of new business initiatives, including affiliate verticals such as telco and value-added services. 
Develop models for new product deployment and performance tracking across the network. 
Cross-Functional Collaboration & Vendor Management 

Serve as a key liaison between easyhome operations and enterprise functions such as Marketing, IT, Finance, and Real Estate. 
Collaborate with Marketing to align brand execution, local store marketing, and campaign deployment. 
Optimize purchasing practices to drive cost efficiencies and leverage buying power, while developing strategic vendor relationships aligned with business goals. 
Real Estate, Facilities & Organizational Efficiency 

Provide strategic input into real estate planning, including site selection, lease strategy, store maintenance, and construction priorities. 
Establish streamlined processes for managing ongoing maintenance requests and operational tickets. 
Identify opportunities for continuous improvement in organizational structure, roles, and workflows to enhance productivity and clarity. 
Key Qualifications:

A minimum of 10 years of leadership experience in retail operations or consumer-focused business environments, with at least 5 years in a senior management or executive role.
Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or advanced degree is a plus.
Proven expertise in driving operational transformation, process optimization, and implementing scalable frameworks that align with business growth objectives.
Strong background in data analysis and performance management, with the ability to leverage insights to drive operational efficiency and business performance.
Experience leading cross-functional teams and collaborating with departments such as Marketing, IT, Finance, and Real Estate to align strategies and drive execution.
Extensive vendor management experience, optimizing purchasing practices to drive cost efficiencies and build strategic vendor relationships.
Track record of successfully managing real estate and facilities operations, including site selection, lease strategy, and maintenance.
Strong project management and organizational skills, with a focus on delivering results in a fast-paced, high-growth environment.
Experience in the consumer lending or retail leasing industries is an advantage.
Internal Applicants: please apply through the job posting on the company careers page and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 

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Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, easyfinancial is on a mission to redefine access to credit. Since day one, we’ve been helping Canadians break through financial barriers and take control of their futures. When traditional banks say no, we say there's another way — offering real solutions, real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
A day in the life of a Financial Service Representative: 

Build strong relationship by welcoming and engaging customers in person, over the phone, and by email.
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
Educate and empower customers to achieve their financial goals through building their credit.
Capitalize on financial cross-sales and add-on products.
Manage collections activities for all past due financial accounts.
Secure all required information to fulfill customer applications for products and services with strong attention to detail.
What we are looking for: 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 
Experience in a customer-facing environment and comfortable interacting with customers over the phone. 
Strong objection handling and negotiation skills. 
Financially motivated sales representatives who thrive in fast-paced and competitive environments. 
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Bilingual Legal Administrative Assistant: 

Efficiently manage a high volume of legal notices, correspondence, and mail, ensuring timely distribution and response. 
Open, organize, and maintain legal files with precision, ensuring confidentiality and ease of access. 
Coordinate email communications and handle incoming and outgoing calls, serving as a vital link for the legal department. 
Gain proficiency in legal file management and administrative tasks to support the legal process. 
Draft and prepare correspondence with attention to detail and accuracy. 
Scan, file, and organize company documents, ensuring proper maintenance of records. 
Manage all insolvency files including but not limited to completing proof of claims and corresponding with trustee offices  
Support the team of Paralegals in drafting legal documents  
Administer and maintain registrations of liens within the Personal Property Registry to secure company assets.
What we are looking for: 

Exceptional communication skills, both verbal and written in French and English. 
Proficency with computer tools such as MS Office Suite (Word, Excel) and Adobe Acrobat. 
Proven ability to multitask and prioritize tasks in a deadline-driven environment 
Strong organizational skills, with a keen eye for detail and file management. 
Outstanding customer service orientation, with a focus on providing a positive client experience. 
The capability to operate both independently and collaboratively within a team structure. 
Initiative and forward-thinking in managing files and departmental needs.
Resilience and composure to maintain high performance under pressure.
Ability to work in our head office in Pickering, ON
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare. If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.  
As a Senior Business Data Analyst (Credit Card Portfolio) at easyfinancial, you will apply strategic and analytical skills to optimize our credit card offerings. By collaborating with cross-functional teams, you will identify trends, develop predictive models, and provide actionable insights to improve portfolio performance. Your work will have a direct impact on profitability, customer satisfaction, and risk management, all while driving continuous improvement and innovation in our portfolio strategies.
What will you be doing?
Problem Solving, Data Analysis & Strategic Optimization

Identify key issues and opportunities within the credit card portfolio by analyzing large datasets and financial metrics.
Propose data-driven solutions and strategies to optimize portfolio performance, reduce risk, and improve customer retention.
Develop and test strategies to enhance portfolio profitability and customer experience, ensuring alignment with business objectives.
Work with stakeholders to identify areas for portfolio optimization, such as product enhancements, pricing strategies, and customer segmentation.
Collaboration, Communication & Recommendations

Collaborate with internal teams, including marketing, product management, and risk, to implement strategies that improve portfolio performance.
Partner with data scientists and business analysts to integrate advanced analytics and improve decision-making across the organization.
Develop and present clear, data-driven recommendations to senior leadership and other key stakeholders.
Effectively communicate complex analytical findings in a concise and actionable manner, ensuring alignment across teams.
Continuous Learning, Innovation & Documentation

Stay ahead of industry trends and emerging technologies, incorporating innovative approaches to data analysis and modeling.
Promote a culture of continuous learning by taking on new challenges and responsibilities, while contributing to the team’s growth and knowledge-sharing efforts.
Document business requirements, analytical methodologies, and model assumptions to ensure clarity and transparency in decision-making processes.
Streamline reporting processes and develop efficient workflows for ongoing portfolio monitoring.
Project Management & Implementation

Lead cross-functional teams through the entire problem-solving lifecycle—from framing business problems, testing hypotheses, and analyzing data, to solution development and implementation.
Develop operational feasibility plans and ensure successful project execution, while monitoring outcomes and adjusting strategies as necessary.
What experience do you have?

Bachelor’s degree in Data Science, Mathematics, Computer Science, Economics, or a related field. 
Minimum of 3 years of experience as a Senior Analyst or in a similar analytical role, preferably within the financial services or credit card industry.
Proven experience in analyzing financial portfolios, and recommending data-driven strategies.
Familiarity with credit card products, customer behavior analysis, and key industry metrics (e.g., delinquency rates, APR, charge-offs, utilization).
Expertise in data science tools and programming languages (e.g., Python, R, SQL).
Strong ability to perform statistical analysis and data visualization, with experience using tools like Tableau, Power BI, or similar platforms.
Excellent communication skills, with the ability to present complex technical findings to non-technical stakeholders clearly and effectively.
Strong problem-solving skills and the ability to apply strategic thinking to data-driven solutions.
Experience working cross-functionally, collaborating with teams such as marketing, risk, and product management.
Ability to lead projects, manage priorities, and ensure successful implementation of solutions.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

Leverage our RRSP match and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 

Join easyhome, as a key brand under goeasy, easyhome is Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.  
Join easyhome, Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! We pride ourselves on helping our customers achieve their personal and financial goals by making home goods affordable through flexible weekly and monthly payment plans. Be part of a team that empowers people to create comfortable and happy homes while building solid credit foundations. 
 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
 
A Day in the life of a Delivery Specialist: 

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email 

Support retail operations by supporting the merchandising and maintenance of the store 

Deliver best in class service when delivering our products to customers’ homes 

General maintenance on the truck and around the store daily 

Providing exceptional customer service throughout the moving process + addressing customer concerns and ensuring satisfaction 

Coordinate and finalizing paperwork with customers onsite 
 
What we are looking for: 

Full class driver’s license with a driver’s abstract in good standing 

Ability to lift 50+ pounds and move large home goods 

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction 

Some experience in a customer-facing environment 

Ability to multitask and work efficiently  

Able to pass background checks (criminal, employment, driving history) 
  
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, easyfinancial is on a mission to redefine access to credit. Since day one, we’ve been helping Canadians break through financial barriers and take control of their futures. When traditional banks say no, we say there's another way — offering real solutions, real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
A day in the life of a Financial Service Representative: 

Build strong relationship by welcoming and engaging customers in person, over the phone, and by email.
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
Educate and empower customers to achieve their financial goals through building their credit.
Capitalize on financial cross-sales and add-on products.
Manage collections activities for all past due financial accounts.
Secure all required information to fulfill customer applications for products and services with strong attention to detail.
What we are looking for: 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 
Experience in a customer-facing environment and comfortable interacting with customers over the phone. 
Strong objection handling and negotiation skills. 
Financially motivated sales representatives who thrive in fast-paced and competitive environments. 
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, easyfinancial is on a mission to redefine access to credit. Since day one, we’ve been helping Canadians break through financial barriers and take control of their futures. When traditional banks say no, we say there's another way — offering real solutions, real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
A day in the life of a Financial Service Representative: 

Build strong relationship by welcoming and engaging customers in person, over the phone, and by email.
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
Educate and empower customers to achieve their financial goals through building their credit.
Capitalize on financial cross-sales and add-on products.
Manage collections activities for all past due financial accounts.
Secure all required information to fulfill customer applications for products and services with strong attention to detail.
What we are looking for: 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 
Experience in a customer-facing environment and comfortable interacting with customers over the phone. 
Strong objection handling and negotiation skills. 
Financially motivated sales representatives who thrive in fast-paced and competitive environments. 
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.
Ability to speak Spanish fluently is considered a strong asset.
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
Day in the life of a Paralegal:

Prepare pleadings and drafting of various court documents 
Conduct and complete legal research as required  
Perform Skip Tracing  
Arrange and manage legal settlements and collections  
Prepare and attend various court appearances   
Open, maintain, and organize a high quantity of legal files  
Liaise with other members of the legal department  
Plan and organize the workflow to ensure all cut-offs and deadlines are met 
Consistently hit or exceed monthly targets 
What we are looking for: 

Paralegal Diploma or Certificate 
License from the Law Society of Ontario
Accreditation in good standing 
Knowledge of The Rules of the Small Claims Court and Small Claims Debt Collections 
Relevant working experience is an asset but not required 
Excellent computer skills and the ability to adapt to company systems 
Strong verbal and written communication skills 
Highly organized and detail-oriented 
Exceptional customer service skills 
Comfortable working independently and in a team environment 
Ability to work well under pressure and adhere to tight deadlines 
Valid driver’s license and vehicle for court appearances (mileage reimbursed) 
Ability to work full-time in our head office in Pickering, ON  
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
Do you want to work for an organization that is already a cloud centric organization, that is going to build a platform that will be seen as best in class, that will listen to your ideas and allow you to actually innovate not just recreate? Then goeasy is the place for you. We have an opening for an Integration Specialist, who will be responsible for designing, implementing integration services to deliver the future Integration Services of goeasy.
goeasy is architecting and building a ground breaking platform as a service, to deliver a frictionless lending platform to cater for all types of loans, virtual and partners. 
What will you be doing?

Build and evolve a best-in-class service platform by bringing together key components to deliver a high-performing Integration Service.
Assess integration architecture and data layers to identify opportunities for continuous improvement across services.
Lead the analysis of data entities, relationships, and attributes to design efficient and scalable integrations.
Oversee a streamlined load process, including exception handling, support notifications, and operational visibility.
Collaborate with internal stakeholders to ensure adherence to standards for code quality, design, documentation, testing, and deployment.
Provide technical support for integration-related issues and solutions.
Analyze customer requirements to determine optimal integration approaches.
Manage deployment and repair loads for customer-facing systems.
Deliver Level 2 and Level 3 technical support for business applications, including after-hours on-call responsibilities.
Conduct design and code reviews with developers to ensure quality and alignment with architectural standards.
Review and support test protocols for QA and User Acceptance Testing.
Apply expert knowledge of enterprise integration platforms such as MuleSoft, Kafka, API Connect, or similar technologies.
What experience do you have?

Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
Strong understanding of APIs and integration patterns, including REST, SOAP, event-driven architecture, messaging, and microservices
Hands-on proficiency with MuleSoft Anypoint Platform (Studio, Manager, Runtime, Exchange)
Solid background in Java-based programming frameworks and technologies such as XML, JSON, SOAP, RESTful services, SQL, and NoSQL
Experience with data transformation using MuleSoft DataWeave
Familiarity with connectors like Salesforce, Azure, and JMS
Strong knowledge of Azure DevOps pipelines, CI/CD practices, and code packaging tools (e.g., Git, Maven)
Good understanding of error handling, logging, and security best practices in integration environments
A mindset focused on optimization, clean code, and reusable components
Prior experience with system integration and API-led connectivity
Experience building reusable APIs and integration components
Exposure to Salesforce integration is considered an asset
MuleSoft Certified Developer – Level 1 certification is a plus
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women, and having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
As a Senior Risk Analyst (Credit Card Portfolio) at easyfinancial, you will apply strategic and analytical skills to optimize our credit card offerings. By collaborating with cross-functional teams, you will identify trends, develop predictive models, and provide actionable insights to improve portfolio performance. Your work will have a direct impact on profitability, customer satisfaction, and risk management, all while driving continuous improvement and innovation in our portfolio strategies.
What will you be doing?

Problem Solving, Data Analysis & Strategic Optimization

Identify key issues and opportunities within the credit card portfolio by analyzing large datasets and financial metrics.
Propose data-driven solutions and strategies to optimize portfolio performance, reduce risk, and improve customer retention.
Leverage advanced data science techniques, including machine learning and predictive modeling, to uncover insights that drive strategic decisions.
Develop and test strategies to enhance portfolio profitability and customer experience, ensuring alignment with business objectives.
Work with stakeholders to identify areas for portfolio optimization, such as product enhancements, pricing strategies, and customer segmentation.


Collaboration, Communication & Recommendations

Collaborate with internal teams, including marketing and product management to implement strategies that improve portfolio performance.
Partner with data scientists and business analysts to integrate advanced analytics and improve decision-making across the organization.
Develop and present clear, data-driven recommendations to senior leadership and other key stakeholders.
Effectively communicate complex analytical findings in a concise and actionable manner, ensuring alignment across teams.


Model Development, Testing & Fraud Mitigation

Build and test predictive models that forecast portfolio performance, customer behavior, and emerging risks.
Continuously evaluate and refine models to ensure they provide accurate and actionable insights.
Contribute to fraud mitigation efforts by analyzing transaction and application data to identify potential risks and enhance fraud detection models.
Work closely with the product management team to develop and implement strategies that minimize portfolio risk while maximizing profitability.


Continuous Learning, Innovation & Documentation

Stay ahead of industry trends and emerging technologies, incorporating innovative approaches to data analysis and modeling.
Promote a culture of continuous learning by taking on new challenges and responsibilities, while contributing to the team’s growth and knowledge-sharing efforts.
Document business requirements, analytical methodologies, and model assumptions to ensure clarity and transparency in decision-making processes.

What experience do you have?

Bachelor’s degree in Data Science, Mathematics, Computer Science, Economics, or a related field. Relevant certifications (e.g., Machine Learning, Data Science) are a plus.
Minimum of 3 years of experience as a Senior Analyst or in a similar analytical role, preferably within the financial services or credit card industry.
Proven experience in building and testing predictive models, analyzing financial portfolios, and recommending data-driven strategies.
Familiarity with credit card products, customer behavior analysis, and key industry metrics (e.g., delinquency rates, APR, charge-offs, utilization).
Expertise in data science tools and programming languages (e.g., Python, R, SQL) and machine learning libraries (e.g., scikit-learn, TensorFlow).
Strong ability to perform statistical analysis and data visualization, with experience using tools like Tableau, Power BI, or similar platforms.
Excellent communication skills, with the ability to present complex technical findings to non-technical stakeholders clearly and effectively.
Strong problem-solving skills and the ability to apply strategic thinking to data-driven solutions.
Experience working cross-functionally, collaborating with teams such as tech, marketing, and product management.
Ability to lead projects, manage priorities, and ensure successful implementation of solutions.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

Leverage our RRSP match and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, easyfinancial is on a mission to redefine access to credit. Since day one, we’ve been helping Canadians break through financial barriers and take control of their futures. When traditional banks say no, we say there's another way — offering real solutions, real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
A day in the life of a Financial Service Representative: 

Build strong relationship by welcoming and engaging customers in person, over the phone, and by email.
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
Educate and empower customers to achieve their financial goals through building their credit.
Capitalize on financial cross-sales and add-on products.
Manage collections activities for all past due financial accounts.
Secure all required information to fulfill customer applications for products and services with strong attention to detail.
What we are looking for: 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 
Experience in a customer-facing environment and comfortable interacting with customers over the phone. 
Strong objection handling and negotiation skills. 
Financially motivated sales representatives who thrive in fast-paced and competitive environments. 
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 
Role Overview: 
Reporting to the COO at LendCare, we are seeking a Vice President, Central Operations to lead the transformation of our point-of-sale financing business. Overseeing a large, multi-functional team (~200 FTE), this role is responsible for driving operational excellence, process re-engineering, and automation across core functions. The VP will set strategy, optimize workflows, strengthen compliance, and deliver scalable, efficient, and frictionless partner experiences.
The ideal candidate brings deep experience in operations leadership within financial services or fintech, a track record of delivering process and productivity improvements at scale, and strong expertise in Lean, Six Sigma, or continuous improvement. This is a high-impact role for a leader who thrives on building efficient systems, enabling growth, and creating best-in-class customer and partner experiences.
Location: LendCare – Pickering, ON

Not located nearby? No problem — we offer travel reimbursements for HWY 407 to help offset your commute, and relocation support is available for the right candidate.
Our office is conveniently located just steps from Pickering GO Station, with a direct walkway leading right to our building.
This role will also involve travel to visit key partners and clients, and flexibility will be provided based on business needs.

What You’ll Lead:

Processing & Underwriting — fast, accurate loan decisioning, quality assurance, SLA adherence.
Partner Verification — merchant onboarding, fraud/KYC/AML controls, periodic reviews.
Billing & Administration — accurate remittances, reconciliations, adjustments, and records.
Partner Support (Contact Centre) — tiered support, workforce management, QA, and voice-of-partner insights.

Key Responsibilities:

Define and execute a multi-year operations strategy tied to growth, loss, and partner experience goals.
Lead large-scale process re-engineering and automation initiatives to streamline workflows, reduce cycle times, and increase straight-through processing.
Build and coach a senior leadership team; strengthen capability in workforce management, QA, analytics, and change delivery.
Champion the partner experience—decisioning SLAs, onboarding, issue resolution, and VOC/NPS programs.
Deploy Lean/Six Sigma and continuous improvement practices to drive efficiency, quality, and defect reduction.
Design and implement KPI dashboards and data-driven reporting that provide real-time visibility into SLA, quality, and cost-to-serve performance.
Oversee regulatory compliance (AML/ATF/KYC, consumer protection, privacy) and maintain audit readiness.
Manage budgets, vendors, and investments that enable automation, system modernization, and productivity improvements.
Lead change management for new policies, systems, and product launches; ensure adoption and measurable outcomes.
Champion a culture of operational excellence that emphasizes accountability, inclusion, and continuous improvement.

What You Bring:

10+ years of senior operations leadership in financial services, fintech, or scaled B2B2C.
Proven experience leading 100–300+ person multi-function teams, with a key focus on developing the next generation of talent. 
Strong expertise in process engineering, Lean/Six Sigma, and operational excellence frameworks.
Track record of delivering automation, SLA improvements, and productivity gains at scale.
Command of LOS/CRM, telephony/WFM, QA, and BI tools.
Solid understanding of Canadian regulatory frameworks (AML/ATF/KYC, PCI, consumer protection).
Lean/Six Sigma, PMP, or equivalent certification preferred; MBA or graduate degree an asset.
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

 
Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
Role Overview
We are seeking a Divisional Vice-President (DVP) to lead and own continued and sustainable profitable growth of Division 1 retail financial services portfolio.  Reporting to the Senior Vice-President, easyfinancial Retail, the DVP will provide strategic leadership and coaching to a team of 8 Regional Managers and approximately 73 branch locations across British Columbia, Alberta & Saskatchewan.
The ideal candidate will work out of our Corporate Mississauga office 2 days per week to maximize on strategic relationship building & partnerships required to propel forward progress within the retail network. The DVP will create and maintain an environment of peak performance, excellent sales and customer service, strong collections execution; and be accountable for the P&L of their respective Division including all revenue and costs, and for achieving financial goals and targets. They will be tasked to ensure consistent process execution across all retail locations, and for coaching, training, and mentoring within the Division – and to bring best practices back to leadership centrally. This individual will have an exceptional grasp of the consumer finance & retail landscape in Canada including environmental/geographic drivers and will possess a good understanding of domestic and global retail trends.
Responsibilities (not limited to):

Lead and communicate a shared vision for Division 1, building morale and clarity across all branch teams, with regular in-person engagement at Mississauga HQ to ensure alignment and collaboration.
Influence and persuade regional managers and branch teams to adopt best practices, drive change initiatives, and achieve divisional goals through effective communication and relationship-building.
Drive results by motivating teams to exceed sales, collections, and profitability targets, establishing clear accountabilities, and monitoring progress across all western branches.
Take full accountability for divisional performance, including financial outcomes, compliance, and operational excellence, proactively resolving issues and driving continuous improvement.
Coach and develop others by dedicating quality time to mentoring regional managers and branch leaders, supporting their growth, and managing succession planning to build a strong talent pipeline.
Apply strategic thinking to navigate complex market dynamics, develop long-term growth strategies for western Canada, and ensure divisional plans align with corporate objectives.
Plan and set priorities by identifying key operational actions, leveraging planning systems, and maximizing internal resources to optimize efficiency and achieve divisional goals.
Manage strategic talent by attracting, hiring, engaging, and developing top performers, ensuring the right people are in the right roles to build a high-performing team.
Make deliberative decisions by gathering and evaluating relevant information, balancing risk and opportunity, and making informed choices that support divisional success.
Ensure compliance by setting and communicating clear standards for legal, legislative, and operational requirements, and holding teams accountable for adherence to company policies and protocols.
Foster a culture of inclusion and respect, promoting employee engagement, retention, and a workplace where every team member can do their best work.
Qualifications:

A strong retail background that includes aggressive and targeted portfolio and outlet growth.
A minimum of 5-10 years of proven success in a multi-location retail management role, with a strong operational and systems background – a key differentiator to early success would be someone who develops a systematic approach to review KPIs and target areas of concern within their division.
Experience/depth in alternative financial services.
Demonstrated strategic leadership with ability to develop comprehensive retail/financial service growth strategies.
Proven ability to build, inspire, lead, motivate and sustain high performing teams.
Displays effectiveness as a multi-unit operations leader by achieving through others and holding team members accountable.
Self-starter with strong leadership skills and a desire to lead by example.
Proven problem-solving and negotiation skills.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  
Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 
#LI-MM1
 

 

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, easyfinancial is on a mission to redefine access to credit. Since day one, we’ve been helping Canadians break through financial barriers and take control of their futures. When traditional banks say no, we say there's another way — offering real solutions, real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today. 
Why work with us?   

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards, please click here.
A day in the life of a Financial Service Representative: 

Build strong relationship by welcoming and engaging customers in person, over the phone, and by email.
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
Educate and empower customers to achieve their financial goals through building their credit.
Capitalize on financial cross-sales and add-on products.
Manage collections activities for all past due financial accounts.
Secure all required information to fulfill customer applications for products and services with strong attention to detail.
What we are looking for: 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 
Experience in a customer-facing environment and comfortable interacting with customers over the phone. 
Strong objection handling and negotiation skills. 
Financially motivated sales representatives who thrive in fast-paced and competitive environments. 
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.