Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 
At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a  Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.  
Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 
We are seeking a results-driven and strategic Senior Manager, Operational Excellence & Customer Care to lead a high-performing customer service team while driving continuous improvement across contact centre operations. This role blends frontline leadership with a deep focus on performance metrics, quality assurance, and operational efficiency to deliver outstanding customer experiences at scale. 


Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   


What will you do as the Senior Manager, Operational Excellence and Customer Care:  

Lead by example in developing a high-performance culture grounded in operational excellence and customer service satisfaction. 
Own key contact centre functions including KPI management, Quality Assurance (QA), and workflow optimization 
Set clear performance expectations and KPI targets, conduct regular one-on-ones, and support career development within the team. 
Oversee day-to-day operations, including workforce planning, schedule adherence, and real-time workflow management. 
Use data to drive operational insights, uncover root causes, and lead process improvements that improve performance and reduce friction for both customers and employees. 
Champion continuous improvement methodologies (Lean, Six Sigma, etc.) to enhance service delivery and reduce inefficiencies. 
Manage customer escalations and ensure timely, empathetic resolution aligned with brand standards. 
Foster a highly engaged workforce with a culture of integrity, recognition, innovation and high performance. 
Partner with cross-functional teams to implement operational changes or system enhancements. 
Monitor daily, weekly, and monthly performance dashboards; interpret trends and recommend data-backed actions. 
Partner with technology and analytics teams to improve system performance, automation, and reporting capabilities (CRM, WFM, knowledge base, etc.). 
 
  What will you need to work with us: 

Post-secondary degree or diploma required and/or relevant Contact centre experience  
5-7 years of experience working in a Contact Centre people management 
Proven success managing KPIs, SLA adherence, QA programs, and contact centre workflows. 
Strong understanding of contact centre technologies including CRM, telephony, WFM, QA tools, and analytics platforms. 
Experience with operational improvement frameworks (Lean, Six Sigma, etc.) is a strong asset. 
Prior expertise in driving employee engagement, and performance and decrease turnover  
Strong leadership development skills  
Experience managing financial reports and profit & loss  
Demonstrated ability to implement and develop strategies, build action plans, and set goals  
Strong ability to troubleshoot problems  
Strong analytical, problem-solving and decision-making capabilities  
 
Diversity, Inclusion, and Equal Opportunity Employment: 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 
   

 

Join easyhome — Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 
At easyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives — one lease at a time. 
For internal applicants, please visit the internal HUB Hiring Page for eligibility criteria prior to application
Role Overview:
Reporting to the Senior Vice President and Chief Operating Officer of easyhome, the Divisional Vice President (DVP) will lead the strategic and operational direction of easyhome’s retail business. Responsible for driving profitable growth, the DVP will oversee a network of approximately 75 store locations and lead a high-performing team of 7–10 Regional Managers.
This executive will bring deep expertise in the Canadian retail landscape, including regional market dynamics and consumer behavior. The ideal candidate will also demonstrate strong awareness of evolving domestic and global retail trends, positioning easyhome for continued innovation and competitive advantage.
What You’ll Be Doing:

Providing strategic leadership and operational oversight to drive financial performance across the retail network, with a focus on sales growth, portfolio health, and disciplined expense management through the direct leadership of Regional Managers.
Prepare on a quarterly basis, or as otherwise required, a business plan for each of the Sales teams on actionable items to achieve the predetermined budget and sales targets;
Drive sales and profitability while setting and ensuring compliance of store financial plans and sales budgets including operational headcount, overtime spend/labour cost
Serve as a key liaison between easyhome retail operations and enterprise functions such as Human Resources, Marketing, IT, Finance, Real Estate etc.
Develop and maintain strategic store operations, procedures and policies with a focus on transformation/modernization of the easyhome business
Manage performance and development plans for Store Management and Regional Retail Managers, taking ownership of succession planning within your Division of retail leadership with an emphasis on developing internal leaders for the Regional Manager position
Ensure consistency in standards by training and developing Regional Retail Managers on company processes, policies, procedures, marketing principles, sales strategies and people leadership
Participate in the recruitment process while maintaining talent pipelines to ensure the placement of the right people in the right branches
Ensure execution of Operations Standards within the Division including adherence to operating protocols, underwriting criteria, and general legal and legislative compliance
Ensure alignment to the strategic vision, development and management of the easyhome Division to the overall corporate vision and strategy
Manage employee engagement, retention, turnover, bench strength of internal talent and promote a respectful workplace where individual team members are supported to do their best work
Qualifications

Minimum 5–10 years of progressive success in senior retail operations, ideally overseeing multiple regions and store formats. A strong operational and systems mindset is essential—early success in this role will depend on the ability to implement a disciplined, data-driven approach to KPIs and performance optimization.
Proven ability to lead and develop senior leadership teams, including direct oversight of Director-level reports across varied functions. Demonstrated success in building accountable, high-performing teams that consistently exceed expectations.
Experience reporting directly to C-suite leaders (e.g., CEO, COO) and influencing strategic business decisions at the highest organizational levels.
Extensive retail leadership experience, with a strong track record of driving aggressive, targeted portfolio and outlet growth in a multi-region environment.
Self-starter and hands-on leader, known for leading by example, driving change, and cultivating a culture of ownership, accountability, and continuous improvement.
Strong motivational and communication skills, with a demonstrated ability to inspire and engage large, geographically dispersed teams.
Experience in or exposure to alternative financial services is considered a strong asset.
 
Note: While we are open to talent across various provinces in Canada, this role requires in-person presence at our Mississauga, Ontario head office a minimum of two days per week. 
 
 Diversity, Inclusion, and Equal Opportunity Employment: 
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 
 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX.  We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women, and having one of the Most Trusted Executive Teams.  These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
At our LendCare subsidiary, we specialize in point-of-sale financing for a wide network of 10,000+ merchant partners — with a strong focus on the automotive sector.  We’re in a period of rapid growth and are seeking a high-performing Financial Services Manager to join our team.  In this role, you'll be the primary point of contact for existing LendCare customers, reaching out to discuss valuable ancillary products that enhance their original purchase and provide long-term value.  Your focus will be on customers who already know and trust our brand — no cold calling, no guesswork, just meaningful conversations that lead to real impact. 
We are continuously pooling for candidates to support our future growth and expansion. We are are always on a look out for individuals eager to gain more experience in the financial industry. Once an active and suitable opportunity comes up, we will be reaching out to you.
What You’ll Do 

Make outbound calls to existing LendCare customers to upsell and cross-sell value-added financial products 
Present a suite of ancillary offerings — including extended warranties, protection plans, GAP insurance, and aftermarket accessories 
Conduct needs-based consultations, aligning product recommendations with customer priorities 
Clearly explain all product terms while ensuring ethical, compliant sales practices 
Accurately complete all related paperwork and digital documentation 
Collaborate closely with sales leaders and teammates to meet and exceed monthly targets 
What You Bring 

Automotive industry experience (Finance Services Manager or Business Manager background highly preferred) 
Previous experience in managing sales of ancillary product is strongly preferred. 
Proven success in inside sales, telesales, or commission-based roles 
Strong ability to build rapport quickly and uncover customer needs through conversation 
Highly process-driven, with a coachable mindset and commitment to continuous learning 
Excellent verbal communication and negotiation skills 
Schedule 

Full-time schedule, Monday to Friday, either 9AM-5PM or 11AM – 7PM (based on your preference), with occasional Saturdays (once a month) 
Availability to work on-site in Pickering, ON 
Compensation & Perks 

Guaranteed base salary + high-earning commission structure 
Top performers routinely earn $120,000 to $150,000+ annually 
Warm Leads Only: No cold calling — all outreach is to existing customers 
Medical and Dental Benefits, RRSP Matching, Matching Stock Plan, Vacation and Personal Days 
Monthly incentives, performance bonuses, and recognition programs (such as trips for high performers!) 
Access to training, coaching, and advancement opportunities 
Career Growth: Join a thriving public company (goeasy Ltd.) consistently ranked among Canada’s fastest growing and admired cultures in Canada 
This is more than a sales job — it’s a chance to become a key contributor in a customer-centric, high-performance team, helping Canadians make smarter choices about their financial protection and product ownership. 
Why join us:

Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Notre centre de contact ultramoderne soutient nos marques easyfinancière et easyhome à travers le pays! Rejoignez l’une des entreprises à la croissance la plus rapide au pays et faites partie de quelque chose d’extraordinaire – bienvenue chez goeasy! Chez goeasy, nos employés et notre culture sont au cœur de tout ce que nous faisons, et nous sommes fiers d’être reconnus pour cela. Nous avons reçu des distinctions prestigieuses telles que Canada’s Top Growing Companies, Waterstone Canada's Most Admired Corporate Cultures. Nous sommes également ravis d’avoir été nommés parmi Greater Toronto Top Employer et d’avoir obtenu la certification Great Place to Work®. Ces honneurs reflètent notre engagement envers une culture inclusive axée sur la performance, où les talents s’épanouissent et où l’innovation nous propulse vers l’avant.
Notre Centre de contact national est le cœur battant de la culture de goeasy! Nous soutenons plus de 400 établissements de vente au détail à travers le Canada en aidant nos clients à atteindre leurs objectifs personnels et financiers grâce à nos équipes fonctionnelles spécialisées.
Pourquoi travailler chez nous?
• Structure de primes mensuelles concurrentielles
• Bureaux de pointe avec salle de sport gratuite et salle de jeux
• Profitez de notre programme de contrepartie REER et du Régime d'achat d'actions des employés
• Rabais pour les employés sur les meubles, l’électronique et les électroménagers
• Accès aux soins de santé 24/7 avec rendez-vous médicaux virtuels
• Personnalisez vos avantages grâce à un régime modulable incluant des options avec couverture à 100 %
• Programmes de formation interne et plateformes incluant formation spécifique au poste, accompagnement de carrière, excellence en leadership, mentorat et bien d’autres
• Célébrez comme il se doit, avec congé PAYÉ pour votre anniversaire! En plus de 5 jours personnels et deux semaines de vacances payées
• Pour une vue d’ensemble de la rémunération globale, cliquez ici
Une journée dans la vie d’un Représentant des ventes financières :
• Gérer les appels sortants et les suivis auprès des nouveaux demandeurs et des demandeurs existants par téléphone et par courriel
• Soumettre et traiter avec exactitude les demandes de prêt dans le système de souscription
• Capacité à travailler dans un environnement dynamique à volume élevé et à effectuer plusieurs tâches à la fois
• Promouvoir la vente de produits additionnels de valeur
• Fournir un service optimal à notre base de demandeurs existants en répondant de manière rapide et précise aux demandes multiples et complexes
• Respecter les politiques et procédures établies (ex. : protection de la vie privée, LBA) lors de la prestation de services et de la gestion des comptes
• Collaborer avec la direction des ventes pour développer et améliorer continuellement l’unité d’affaires
• Responsable d’atteindre et de maintenir les objectifs de ventes mensuels
Ce que nous recherchons :
• Expérience en vente téléphonique dans un centre d’appels considérée comme un atout
• Connaissance pratique des prêts et des produits de services financiers souhaitée
• Excellentes compétences en communication verbale et écrite, ainsi qu’en relations interpersonnelles
• Excellente écoute active et forte capacité à transmettre de l’information et à vendre nos produits
• Autonomie, grande énergie et profil axé sur les objectifs
• Capacité à travailler dans un environnement rapide et axé sur la performance
• Capacité à travailler de façon autonome et à atteindre les cibles mensuelles de performance / indicateurs clés de rendement
Diversité, inclusion et égalité des chances en matière d’emploi :
Chez goeasy, nous croyons que nous ne pouvons être les meilleurs que lorsque chacun peut se présenter au travail en étant son meilleur soi-même. goeasy s’engage à maintenir un milieu de travail inclusif, équitable et accessible. En apprenant les uns des autres à travers nos différences, nous tirons notre force de notre personnel et de nos perspectives. En tant qu’employeur souscrivant au principe de l’égalité des chances, nous nous engageons à offrir des accommodements (y compris des salles de réunion accessibles, sous-titrage pour les entrevues virtuelles, etc.) afin d’éliminer les obstacles et de favoriser la participation à toutes les étapes du processus d’embauche. Veuillez informer l’équipe d’acquisition de talents si vous avez besoin d’un accommodement et nous travaillerons avec vous pour répondre à vos besoins.
Informations supplémentaires : Tous les candidats considérés pour une embauche doivent passer une vérification des antécédents judiciaires, une vérification de crédit et une validation de leur expérience professionnelle.
Nous remercions tous les candidats intéressés; toutefois, nous ne communiquerons qu’avec ceux qui possèdent les compétences et qualifications mentionnées ci-dessus pour les inviter à une entrevue.
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Delivery Specialist, you will have a large impact in ensuring our customers are fully satisfied with our services when they are receiving our product.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situations, needs, and offering solutions
Communicatethe terms and conditions of our financial products and how we can help them achieve their goals
Support retail operationsby supporting the merchandising and maintenance of the store
Deliver best in class service when delivering our products to customers homes
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operates with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Full class driver’s license with a driver’s abstract in good standing
Ability to lift 50+ pounds and move large home goods
Able to pass background checks (criminal, employment, driving history)
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalize on financial cross-sales and add-on products
Communicate the terms and conditions of our financial products
Review and evaluate prospective loans through financial analysis and other risk assessments
Manage collections activities for all past due financial accounts
Secure all required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalize on financial cross-sales and add-on products
Communicate the terms and conditions of our financial products
Review and evaluate prospective loans through financial analysis and other risk assessments
Manage collections activities for all past due financial accounts
Secure all required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Customer Retention Specialist, you will maximize store revenues through management of customer accounts and payments past due, educating and empowering customers to achieve their financial goals through building credit.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions
Communicate the terms and conditions of our financial products and how we can help them achieve their goals
Support retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store
Deliver best in class service when supporting the delivery of our products to customers homes
Manage accounts receivables by monitoring overdue accounts on a weekly basis
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operates with integrity on every sale – will care deeply for our customers!
Full class driver’s license with a driver’s abstract in good standing
Ability to lift 50+ pounds and move large home goods is considered an asset
Able to pass background checks (criminal, employment)
Some experience in a customer-facing environment
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.  
As one of Canada’s leading alternative consumer lenders, at easyfinancial we believe everyone deserves fair access to credit, and since our inception we have worked with customers like you to make that a reality. We provide financial relief and a second chance when banks aren’t an option. Our vision is to provide a path to a better tomorrow, today.  

Why work with us?  

With one of the industry's highest internal promotion rates, easyfinancial is where careers grow! 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
  
A day in the life of a Financial Service Representative: 

Build strong relationship by welcoming and engaging customers in person, over the phone, and by email 

Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product 

Educate and empower customers to achieve their financial goals through building their credit 

Capitalize on financial cross-sales and add-on products 

Manage collections activities for all past due financial accounts 

Secure all required information to fulfill customer applications for products and services with strong attention to detail 
 
What we are looking for: 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 

Experience in a customer-facing environment and comfortable interacting with customers over the phone. 

Strong objection handling and negotiation skills. 

Financially motivated sales representatives who thrive in fast-paced and competitive environments. 

Able to pass background checks (criminal, employment, and credit). 

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
  
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.   
As one of Canada’s leading alternative consumer lenders, at easyfinancial we believe everyone deserves fair access to credit, and since our inception we have worked with customers like you to make that a reality. We provide financial relief and a second chance when banks aren’t an option. Our vision is to provide a path to a better tomorrow, today.   
 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
 
A day in the life of a Branch Manager:  

Create a vision and objective, leading your team to hit your branch, portfolio goals and capitalize on financial cross-sales and add-on products. 

Plan schedules, administer timesheets, manage payroll, and other ad hoc administrative duties 

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email 

Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product 

Manage the health of your branch’s portfolio by ensuring accounts are in good standing and preventing customers from falling into a state of delinquency 

Secure all required information to fulfill customer applications for products and services with strong attention to detail 
 
What we are looking for: 

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 

Experience in training and managing a small team 

Must be computer-savvy with the ability to quickly adapt to new software applications. 

Able to pass background checks (criminal, employment, and credit) 

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalize on financial cross-sales and add-on products
Communicate the terms and conditions of our financial products
Review and evaluate prospective loans through financial analysis and other risk assessments
Manage collections activities for all past due financial accounts
Secure all required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Customer Retention Specialist, you will maximize store revenues through management of customer accounts and payments past due, educating and empowering customers to achieve their financial goals through building credit.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situations, needs, and offering solutions
Communicatethe terms and conditions of our financial products and how we can help them achieve their goals
Support retail operationsby managing customer accounts, collection activities, and the merchandising and maintenance of the store
Deliver best in class service when supporting the delivery of our products to customers homes
Manage accounts receivables by monitoring overdue accounts on a weekly basis
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operates with integrity on every sale – will care deeply for our customers!
Full class driver’s license with a driver’s abstract in good standing
Ability to lift 50+ pounds and move large home goods is considered an asset
Able to pass background checks (criminal, employment)
Some experience in a customer-facing environment
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.  
As one of Canada’s leading alternative consumer lenders, at easyfinancial we believe everyone deserves fair access to credit, and since our inception we have worked with customers like you to make that a reality. We provide financial relief and a second chance when banks aren’t an option. Our vision is to provide a path to a better tomorrow, today.  

Why work with us?  

With one of the industry's highest internal promotion rates, easyfinancial is where careers grow! 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
  
A day in the life of a Financial Service Representative: 

Build strong relationship by welcoming and engaging customers in person, over the phone, and by email 

Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product 

Educate and empower customers to achieve their financial goals through building their credit 

Capitalize on financial cross-sales and add-on products 

Manage collections activities for all past due financial accounts 

Secure all required information to fulfill customer applications for products and services with strong attention to detail 
 
What we are looking for: 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 

Experience in a customer-facing environment and comfortable interacting with customers over the phone. 

Strong objection handling and negotiation skills. 

Financially motivated sales representatives who thrive in fast-paced and competitive environments. 

Able to pass background checks (criminal, employment, and credit). 

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
  
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.  
As one of Canada’s leading alternative consumer lenders, at easyfinancial we believe everyone deserves fair access to credit, and since our inception we have worked with customers like you to make that a reality. We provide financial relief and a second chance when banks aren’t an option. Our vision is to provide a path to a better tomorrow, today.  

Why work with us?  

With one of the industry's highest internal promotion rates, easyfinancial is where careers grow! 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
  
A day in the life of a Financial Service Representative: 

Build strong relationship by welcoming and engaging customers in person, over the phone, and by email 

Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product 

Educate and empower customers to achieve their financial goals through building their credit 

Capitalize on financial cross-sales and add-on products 

Manage collections activities for all past due financial accounts 

Secure all required information to fulfill customer applications for products and services with strong attention to detail 
 
What we are looking for: 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 

Experience in a customer-facing environment and comfortable interacting with customers over the phone. 

Strong objection handling and negotiation skills. 

Financially motivated sales representatives who thrive in fast-paced and competitive environments. 

Able to pass background checks (criminal, employment, and credit). 

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
  
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join easyhome, as a key brand under goeasy, easyhome is Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.  
Join easyhome, Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! We pride ourselves on helping our customers achieve their personal and financial goals by making home goods affordable through flexible weekly and monthly payment plans. Be part of a team that empowers people to create comfortable and happy homes while building solid credit foundations.  
  
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
  
A day in a life of a Leasing Specialist: 

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email 

Demonstrate compassion and empathy for our customers by understanding their situation and needs 

Educate and empower customers to achieve their financial goals through building their credit 

Communicate the terms and conditions of our financial products 

Support retail operations by managing customer accounts, collection activities, the merchandising and maintenance of the store 

Verifying pricing on items daily 

Secure all required information to fulfill customer applications for products and services with strong attention to detail 

Communicating the terms and conditions of our lease agreements and follow best in class sales practices to minimize future collections 

Deliver best in class service when delivering our products to customers’ homes 

General maintenance on the truck and around the store daily 

Providing exceptional customer service throughout the moving process + addressing customer concerns and ensuring satisfaction 

Coordinate and finalizing paperwork with customers onsite 

 
What we are looking for: 

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction 

Combination of technical and interpersonal skills 

Comfortable with repetitive tasks + ability to multitask 

Comfortable following up with customers via phone + attention to detail 

Some experience in a customer-facing environment 

Able to pass background checks (criminal, employment) 

Full class driver’s license is considered an asset 

Ability to lift 50+ pounds is considered an asset 
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.  
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.  
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment  
 
Why work with us?    

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
 
Day in the life of a Collections Representative: 

Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions. 

Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers. 

Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans. 

Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement. 

Complete initial trace work using online tools and account systems. 

Document collections activities and processes through superior administration skills. 
 
What we are looking for: 

Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.   

Experience with using an automated dialer system is an asset. 

Excellent verbal and written communication skills. 

Proven ability to multi-task; adapting to changes in a fast-paced environment. 

Competency in MS Office (Word, Excel); ability to learn new software applications. 

Able to pass background checks (criminal, employment, and credit). 

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 

Schedule: Monday to Friday 9:00 AM – 5:00 PM with one shift within the week (11:00 AM - 7:00PM or 1:00 – 9:00 PM) and one Saturday a month from 9:00 AM – 5:00 PM.

Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  


 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.  
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.  
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment .
Why work with us?  

Leverage our RRSP match and Employee Share Purchase Plan programs.  
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
For complete picture of total rewards please click here   
Day in the life of a Marketing Specialist: 

Manage email campaigns using HubSpot from strategy to deployment, including providing direction on copy and imagery, designing layouts, audience segmentation, list hygiene, A/B testing and reporting. 
Build complex automated email workflows that trigger based on customer actions like website visits, application starts or form submissions. 
Maintain and develop targeted lifecycle campaigns across email, SMS, traditional marketing and social media to deliver consistent messages at every stage. 
Help maintain and update content on our website and landing pages. 
Work with internal teams to execute marketing campaigns across different channels. 
Support online and offline campaign development, including print, events, promotions and direct mail. 
Monitor, measure and report on campaign performance, providing actionable insights to improve outcomes. 
Support strategic planning by contributing ideas to improve customer experience and drive results. 
Contribute to other projects and responsibilities as assigned.
 
What we are looking for: 

A minimum of 3–5 years of progressive experience in marketing, with a strong focus on lifecycle and email campaign execution. 
Hands-on experience with email marketing platforms such as HubSpot, Mailchimp or SendGrid. 
Strong writing and editing skills for creating compelling marketing messages. 
Excellent analytical skills and ability to interpret data, customer metrics and market trends to make informed decisions. 
High attention to detail and ability to manage multiple projects at once. 
Strong collaboration and communication skills, with the ability to work effectively across departments. 
Ability to adapt and work well in a fast-paced environment. 
Interest in exploring marketing tools and technology to make campaigns more efficient and relevant.  
Knowledge of the financial services industry is a significant asset. 
Bilingualism in English and French (written) is considered an asset. 
Able to pass background checks (criminal, employment, and credit). 
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  
 
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Rejoignez easyfinancière, acteur dans les prêts à la consommation, et responsable de la croissance rapide de goeasy. Bienvenue chez goeasy! Notre personnel et notre culture sont au cœur de tout ce que nous faisons, et nous sommes fiers d’être reconnus pour cela. Nous avons reçu des distinctions prestigieuses telles que Canada’s Top Growing Companies. Nous sommes également ravis d’avoir obtenu la certification Great Place to Work® et Best Places to Work with Most Trusted Executive Teams. Ces distinctions reflètent notre engagement envers une culture inclusive axée sur la performance, où les talents s’épanouissent et où l’innovation nous propulse vers l’avant.
En tant que l’un des principaux prêteurs alternatifs au Canada, chez easyfinancière, nous croyons que tout le monde mérite un accès équitable au crédit, et depuis notre création, nous travaillons avec des clients comme vous pour en faire une réalité. Nous offrons un soulagement financier et une seconde chance lorsque les banques ne sont pas une option. Notre vision est d’offrir une voie vers un meilleur lendemain, dès aujourd'hui.
Pourquoi travailler avec nous?
• Profitez de notre programme de contrepartie REER et du programme d’achat d’actions des employés
• Rabais pour les employés sur les meubles, l’électronique et les électroménagers
• Accès aux soins de santé 24/7 avec des rendez-vous médicaux virtuels
• Personnalisez vos avantages grâce à un régime modulable incluant des options avec couverture à 100 %
• Programmes de formation interne et plateformes incluant formation spécifique au poste, accompagnement de carrière, excellence en leadership, mentorat et bien d’autres
• Célébrez comme il se doit, avec congé PAYÉ pour votre anniversaire! En plus de 5 jours personnels
• Pour une vue d’ensemble du programme de récompense, cliquez ici
Une journée dans la vie d’un Représentant des services financiers :
• Établir une relation solide en accueillant et en engageant les clients en personne, par téléphone et par courriel
• Faire preuve de compassion et d’empathie envers nos clients en comprenant leur situation et leurs besoins, et en les dirigeant vers un produit financier approprié
• Sensibiliser et habiliter les clients à atteindre leurs objectifs financiers en améliorant leur crédit
• Tirer parti des ventes croisées financières et des produits complémentaires
• Communiquer les modalités et conditions de nos produits financiers
• Examiner et évaluer les prêts potentiels à l’aide d’analyses financières et d’autres évaluations de risques
• Gérer les activités de recouvrement pour tous les comptes financiers en souffrance
• Recueillir toutes les renseignements nécessaires pour compléter les demandes de produits et services des clients avec une grande attention aux détails
Ce que nous recherchons :
• Communicateur hors pair, axé sur les résultats et les relations, désireux de stimuler les ventes et d’accroître la satisfaction de la clientèle
• Expérience avec Salesforce et Wealthview considérée comme un atout
• Expérience dans un environnement en contact direct avec la clientèle et à l’aise avec les interactions téléphoniques
• Capacité à atteindre et dépasser les objectifs mensuels
• Solides compétences en gestion des objections et en négociation / Capacité à penser de manière créative
• Capacité à s’adapter rapidement et à proposer des solutions en temps opportun
• Compétence à traduire des informations complexes dans un langage accessible pour les clients
• Capacité à réussir les vérifications d’antécédents (judiciaires, emploi et crédit)
Diversité, inclusion et égalité des chances en matière d’emploi :
Chez goeasy, nous croyons que nous ne pouvons être les meilleurs que lorsque chacun peut se présenter au travail en étant son meilleur soi-même. goeasy s’engage à maintenir un milieu de travail inclusif, équitable et accessible. En apprenant les uns des autres à travers nos différences, nous tirons notre force de notre personnel et de nos perspectives. En tant qu’employeur souscrivant au principe de l’égalité des chances, nous nous engageons à offrir des accommodements (y compris des salles de réunion accessibles, sous-titrage pour les entrevues virtuelles, etc.) afin d’éliminer les obstacles et de favoriser la participation à toutes les étapes du processus d’embauche. Veuillez informer l’équipe d’acquisition de talents si vous avez besoin d’un accommodement et nous travaillerons avec vous pour répondre à vos besoins.
Informations supplémentaires : Tous les candidats considérés pour une embauche doivent passer une vérification des antécédents judiciaires, une vérification de crédit et une validation de leur expérience professionnelle.
Nous remercions tous les candidats intéressés; toutefois, nous ne communiquerons qu’avec ceux qui possèdent les compétences et qualifications mentionnées ci-dessus pour les inviter à une entrevue.

Dans le présent document, le masculin est utilisé dans le seul but d’alléger le texte.

Si vous souhaitez vous joindre à l'une des entreprises connaissant la croissance la plus rapide au Canada, goeasy Ltd. est l'employeur idéal ! Reconnu comme l'un des lieux de travail les plus engagés d'Amérique du Nord, nous voulons attirer les meilleurs talents dans notre équipe. 
easyfinancière est l'une des principales sociétés de prêts non préférentiels au Canada. Nous sommes fiers d'aider les Canadiens et les Canadiennes à réaliser leurs objectifs personnels et financiers grâce à des prêts garantis et non garantis allant jusqu'à 100 000 $, lorsque leur demande de crédit a été refusée partout ailleurs.
En tant que représentant des services financiers, vous serez chargé de générer des ventes et de gérer les comptes en souffrance en dialoguant directement avec les clients, afin de les aider à bâtir ou à rétablir leur crédit en effectuant leurs versements mensuels.
Vous n'avez pas d'expérience, mais vous cherchez une possibilité de carrière ? Nous proposons des programmes de formation complets afin de vous doter des outils nécessaires à votre réussite.
18-21$ de l'heure (selon l'expérience) + bonus mensuels disponible et avantages sociaux
 
Qu'est-ce que vous y gagnez ?
Un ensemble d'avantages et de privilèges qui vont au-delà de votre salaire de base :

Financier
Plan incitatif comprenant des primes mensuelles, trimestrielles et semestrielles
Cotisations égales au REER et au régime d'achat d'actions des employés

Santé et mode de vie
Couverture étendue des soins de santé, y compris la santé mentale et les soins de santé virtuels sur demande
5 jours de congé personnel, jours de bénévolat payés par l'entreprise, dimanches de congé et un congé d'anniversaire payé, en plus des jours de vacances payés

Avantages
Programme d’offres pour les employés Perkopolis
L'obtention de permis REMIC est disponible
Offres pour les employés sur le mobilier, l'électronique et les appareils ménagers
easyloans – les employés ont accès à des prêts à des taux d'intérêt réduits
Programme d'aide financière aux études

Reconnaissance
Possibilités de récompenses mensuelles, trimestrielles et semestrielles
Programmes de développement du leadership – taux de promotion interne supérieur à 70 % !

 
Vos responsabilités :

Offrir aux clients des expériences de vente de qualité supérieure en les accueillant et en dialoguant avec eux en personne, au téléphone et par courriel
Faire preuve de compassion et d'empathie pour nos clients en comprenant leur situation et leurs besoins et en trouvant un produit financier qui leur convient
Éduquer les clients et leur fournir les moyens d'atteindre leurs objectifs financiers en bâtissant un dossier de crédit
Tirer profit des ventes croisées de solutions financières et de produits complémentaires
Communiquer les conditions générales de nos produits financiers
Examiner et évaluer les prêts potentiels par le biais d'analyses financières et d'autres évaluations des risques
Gérer les activités de recouvrement pour tous les comptes financiers en souffrance
Obtenir tous les renseignements nécessaires pour répondre aux demandes de produits et de services des clients en portant une attention particulière aux détails
 
Votre profil en tant que candidat retenu :

Excellent communicateur, axé sur les gens et les résultats, cherchant à stimuler les ventes et à accroître la satisfaction des clients
Vous faites preuve de compassion et d'intégrité dans chaque vente - vous vous préoccupez profondément de nos clients !
Vous apportez votre expérience dans un environnement en contact direct avec les clients.
Capacité à se soumettre à des vérifications des antécédents (criminels, emploi et crédit)

 Chez goeasy, nous pensons que nous ne pouvons être les meilleurs que lorsque les gens peuvent donner le meilleur d'eux-mêmes au travail, chaque jour. Nous nous sommes engagés à cultiver et à préserver une culture de travail où nous célébrons l'inclusion et où chaque employé se sent vu et entendu, pour pouvoir réaliser son plein potentiel. En tant qu'employeur souscrivant au principe de l'égalité d'accès à l'emploi, nous nous engageons à fournir des mesures d'adaptation aux candidats qui en font la demande, à n'importe quelle étape du processus de recrutement, conformément à toutes les exigences législatives en vigueur au Canada. Veuillez nous faire savoir si vous avez besoin d'une mesure d'adaptation pendant tout aspect du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.

Join easyhome, as a key brand under goeasy, easyhome is Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.  
Join easyhome, Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! We pride ourselves on helping our customers achieve their personal and financial goals by making home goods affordable through flexible weekly and monthly payment plans. Be part of a team that empowers people to create comfortable and happy homes while building solid credit foundations. 
 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
 
A Day in the life of a Delivery Specialist: 

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email 

Support retail operations by supporting the merchandising and maintenance of the store 

Deliver best in class service when delivering our products to customers’ homes 

General maintenance on the truck and around the store daily 

Providing exceptional customer service throughout the moving process + addressing customer concerns and ensuring satisfaction 

Coordinate and finalizing paperwork with customers onsite 
 
What we are looking for: 

Full class driver’s license with a driver’s abstract in good standing 

Ability to lift 50+ pounds and move large home goods 

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction 

Some experience in a customer-facing environment 

Ability to multitask and work efficiently  

Able to pass background checks (criminal, employment, driving history) 
  
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.