Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment
LendCare is seeking a dynamic, results-driven Director of Customer Service to lead and elevate our customer support operations. This role will oversee a dedicated team of over 30 employees across multiple call centers in Pickering, Ontario, and Montreal, Quebec. The ideal candidate will have a strong background in customer service management, with a proven ability to improve customer satisfaction and retention while driving performance through metrics.
As Director of Customer Service, you will be responsible for setting the strategic vision, ensuring operational efficiency, and maintaining an exceptional customer experience across all touchpoints. This role will require a hands-on leader who is committed to continuous improvement, managing key service metrics, and fostering a customer-first culture throughout the organization.
Work, Collaborate, and Commute with Ease

Don’t live nearby? No problem! We offer Highway 407 travel reimbursements to make your commute easier or can offer relocation support.
We're just minutes away from Pickering GO Station, with an internal walkway that will take you right to our building!
What will you be doing? 

Customer Service Strategy: Define and execute the strategic direction for the Customer Service department to ensure exceptional service delivery, customer retention, and satisfaction. 
Key Metrics Management: Focus on driving key service performance metrics such as, First Call Resolution (FCR), Service Level (SL), Average Speed of Answer (ASA), Abandonment Rate, and Customer Satisfaction (CSAT). Ensure regular reporting and monitoring to identify areas for improvement. 
Performance & Quality Management: Establish, track, and continuously improve quality standards to enhance customer experiences. Ensure service delivery aligns with company standards, policies, and industry best practices. 
Team Leadership & Development: Lead, mentor, and support Senior Managers and Team Managers to foster a high-performance team culture. Develop strategies for employee engagement, training, and retention to reduce turnover and enhance productivity. 
Continuous Improvement: Promote a culture of continuous improvement by identifying and implementing best practices to enhance efficiency and effectiveness across customer service operations. 
Customer-Centric Focus: Act as the customer advocate within the organization, ensuring that customer needs and feedback are central to all operational decisions. Take ownership of customer escalations and drive timely resolutions. 
Cross-Functional Collaboration: Work closely with key stakeholders, including IT, marketing, and operations, to ensure seamless coordination of initiatives that enhance the customer experience and align with overall business objectives. 
Budget & Resource Management: Oversee the department’s budget, including resource allocation and cost control, ensuring efficient use of resources while maintaining service excellence. 
Reporting & Analytics: Regularly analyze customer service data to identify trends, challenges, and opportunities. Use insights to implement corrective actions and optimize operational performance. 
Innovation & Trend Monitoring: Stay abreast of industry trends and emerging customer service technologies. Implement innovative solutions that drive customer satisfaction and improve overall service delivery. 
What experience do you have? 

5+ years of leadership experience in customer service or call center operations, ideally in a senior management or director role. 
Proven track record in managing customer service teams, driving customer satisfaction, and achieving performance metrics such as NPS, FCR, ASA, and CSAT. 
Financial Services or Lending industry experience is a plus, though not required. 
Ability to analyze customer data and performance metrics to identify trends, solve problems, and drive improvement initiatives. 
Demonstrated experience in leading teams, fostering employee development, and managing performance at all levels. 
Ability to interact and collaborate effectively with cross-functional teams and executive leadership, with a strong emphasis on customer experience and service quality. 
Passionate about customer service, with a proactive and resourceful approach to problem-solving. 
Familiarity with call center software and analytics tools. Proficiency in Microsoft Office Suite is required. 
This role requires on-site attendance at our LendCare office: 1315 Pickering Parkway, Pickering, ON.  The company can provide Highway 407 reimbursements or relocation support. 
Internal Applicants: please apply through the link and provide written endorsement from your current manager. 

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
 #LI-RU1

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
 
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
 
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
In the province of BC, this role pays $18.00 - $20.00 per hour based on experience.
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

 Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare.
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days.

Perks
Perkopolis employee discount program
REMIC Licensing is available.
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates.
Tuition Assistance Program

 Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
Educate and empower customers to achieve their financial goals through building their credit.
Capitalize on financial cross-sales and add-on products.
Communicate the terms and conditions of our financial products.
Review and evaluate prospective loans through financial analysis and other risk assessments.
Manage collections activities for all past due financial accounts.
Secure all required information to fulfill customer applications for products and services with strong attention to detail.
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction.
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment.
Able to pass background checks (criminal, employment, and credit)

Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Leasing Specialist, you’ll be responsible for generating sales of our home goods through direct engagement with our customers, helping them find their desired product on an affordable payment plan.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon various cross-sales and add-on products maximizing retail store growth
Communicatethe terms and conditions of our financial products
Support retail operationsby managing customer accounts, collection activities, and the merchandising and maintenance of the store
Secureall required information to fulfill customer applications for products and services with strong attention to detail
Be open by transparently communicating the terms and conditions of our lease agreements and follow best in class sales practices to minimize future collections
 
What we are looking for:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Able to pass background checks (criminal, employment)
Full class driver’s license is considered an asset
Ability to lift 50+ pounds is considered an asset
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 
 

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!
We are looking to grow our team of Financial Sales Representatives for our Lendcare subsidiary. Reporting to the Manager, LendCare Loans, this is a business-to-consumer role to assist LendCare customers with personalized loan solutions while enhancing their credit. This role focuses on delivering exceptional customer service, driving sales, and fostering customer retention through effective communication and problem-solving.
Responsibilities:

Engage with Customers: Conduct outbound calls or receive inbound inquiries to assist customers with pre-approved personal loan options tailored to their financial needs.
Drive Sales and Retention: Leverage phone-based interactions to maximize revenue through cross-selling opportunities, while focusing on customer retention and satisfaction.
Deliver Exceptional Service: Ensure every customer interaction is a positive experience by providing outstanding customer service, addressing inquiries with empathy and efficiency.
Identify and Resolve Needs: Quickly assess customer needs and provide effective solutions, taking ownership of issues until they are fully resolved.
Meet Sales Goals: Consistently achieve and maintain sales targets, contributing to the growth and success of our team.
Requirements:

1 year experience working in an outbound customer service or sales roles is preferred
Financial services background is an asset
Excellent verbal and written communication skills
Proven interpersonal and organizational skills
Strong attention to detail
Excellent problem-solving skills
Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
Full time availability to work in our Pickering, ON head office
Additional Requirements for Internal Candidates:

Must have been in your current role for at least 6 months
Have the endorsement/support of your current manager
In good standing - no HR issues/warnings, not on a PIP
Schedule: Monday - Friday, 9AM - 5PM, 11AM - 7PM, or 1-9PM with occasional Saturday work
About Us:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
goeasy is seeking a bright and motivated Senior Manager, Accounting looking to be part of a great Canadian Success story. Reporting to the Director, Finance, you will be will be part of a team that is responsible for full cycle accounting, financial statement preparation and analysis. The role involves dealing with operations located across North America and will be a key part of the team providing support to senior management for finance matters.
What will you be doing?

Lead a team of finance professionals responsible for managing general ledger accounting activities, ensuring timely and accurate consolidated and subsidiary reporting.
Mentor and develop direct reports by providing timely and candid feedback on assignments, communicating regularly, building strong personal and professional relationships, and setting goals and expectations.
Proactively drive the month-end close cycle to ensure timely and accurate completion of internal consolidated financial statements, including those of the Company’s subsidiaries.
Manage monthly balance sheet reporting and variance analysis to support financial statement accuracy and completeness, including cumulative translation adjustment reconciliation.
Develop, maintain, and review risk KPIs, with an advanced understanding of audit and accounting controls for compliance.
Provide IFRS interpretations and guidance to assist the team in performing appropriate analysis and documenting accounting determinations clearly, logically, and comprehensively for management and external auditors.
Stay up to date on new accounting standards and regulations, ensuring the company remains compliant and proactively adapting processes as necessary.
Monitor, assess and maintain strong internal controls environment in a rapidly growing business to ensure prudent management of internal controls over financial reporting.
Coordinate with external auditors, ensuring support and information requests are provided promptly for quarterly reviews and annual financial audits.
Collaborate and communicate concisely with finance personnel, department managers, auditors, accounting consultants, and other stakeholders as necessary.
Assist with other projects and process improvement initiatives as necessary.
What experience do you have?

Post-secondary education in finance, accounting, or a business discipline with a CPA/CA designation.
Strong technical accounting knowledge (IFRS).
7+ years of progressive financial reporting leadership experience in a high-growth, public company with international operations, or from an accounting firm.
Proven business partner and trusted advisor to the leadership team.
Exceptional communication and strong analytical skills.
Ability to effectively manage multiple priorities, meet deadlines, and maintain high attention to detail.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

Leverage our RRSP match and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 
#LI-AM12

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalize on financial cross-sales and add-on products
Communicate the terms and conditions of our financial products
Review and evaluate prospective loans through financial analysis and other risk assessments
Manage collections activities for all past due financial accounts
Secure all required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon financial cross-sales and add-on products
Communicatethe terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Managecollections activities for all past due financial accounts
Secureall required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

easyfinancial is one of Canada’s largest non-prime lenders, we pride ourselves on everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.
goeasy is looking for a self-motivated and charismatic Team Manager that can support a team of Collections Specialists. The Team Manager has responsibility for driving individual and team results through the delivery of training and coaching from inspired leadership while enabling engagement and inspiring knowledge and skill development. The Team Manager will ensure that call center dynamics and the organization’s values are the foundations of our business practices.
If you are a resulted-oriented leader interested in advancing your career, join us and make your work matter.
 
 Responsibilities:

Set and meet performance targets
Manage the day-to-day operations of the Collections team
Review individual staff performance through monthly scorecards, identifying training needs and delivering required training and coaching for staff development
Handle customer escalations in a timely manner
Manage intraday team results and individual contributions, making necessary adjustments within a call center workforce management framework
Ensuring timely response to waiting customers based on call arrival patterns while enabling revenue-generating opportunities
This role will require the applicant to be able to work until 10:30 pm Monday to Friday with possible Saturdays/Sundays (ending at 6pm)
  Requirements:

Experience in a people leadership role is mandatory
Collections experience (Asset)
Experience in a call center capacity is considered a strong asset
Ability to execute and deliver expected results within tight deadlines
Strong oral and written communication with an ability to deliver constructive feedback that inspires engagement and improved performance
Strong analytical skills with an ability to understand complex data and to make recommendations for process and/or staffing changes based on customer demand for greater business efficiencies and effectiveness
 
 
Inclusion and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 
Why should you work for goeasy?
To learn more about our great company please click the links below:

http://goeasy.com/careers/

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
Our National Contact Center is the heartbeat of goeasy Ltd! We support over 400 locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.  
As a Collections Specialist, you will maximize business revenue through account management and coordinating repayment arrangements for overdue accounts. No experience, but have the right attitude? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you do:

Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions
Outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers
Support retail operations by managing customer accounts and collection activities on delinquent/past due accounts
Manage accounts receivables by ensuring exceptional execution results in the collection of our financial loans
Document collections activities and processes through superior administration skills
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Good math skills with the ability to perform basic calculations
Prior experience in at least one of the following core areas is a strong asset: call center, customer service, retail sales, collections, and consumer loan industry
Able to pass background checks (criminal, employment, credit)
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Leasing Specialist, you’ll be responsible for generating sales of our home goods through direct engagement with our customers, helping them find their desired product on an affordable payment plan.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon various cross-sales and add-on products maximizing retail store growth
Communicatethe terms and conditions of our financial products
Support retail operationsby managing customer accounts, collection activities, and the merchandising and maintenance of the store
Secureall required information to fulfill customer applications for products and services with strong attention to detail
Be open by transparently communicating the terms and conditions of our lease agreements and follow best in class sales practices to minimize future collections
 
What we are looking for:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Able to pass background checks (criminal, employment)
Full class driver’s license is considered an asset
Ability to lift 50+ pounds is considered an asset
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Leasing Specialist, you’ll be responsible for generating sales of our home goods through direct engagement with our customers, helping them find their desired product on an affordable payment plan.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon various cross-sales and add-on products maximizing retail store growth
Communicatethe terms and conditions of our financial products
Support retail operationsby managing customer accounts, collection activities, and the merchandising and maintenance of the store
Secureall required information to fulfill customer applications for products and services with strong attention to detail
Be open by transparently communicating the terms and conditions of our lease agreements and follow best in class sales practices to minimize future collections
 
What we are looking for:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Able to pass background checks (criminal, employment)
Full class driver’s license is considered an asset
Ability to lift 50+ pounds is considered an asset
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Delivery Specialist, you will have a large impact in ensuring our customers are fully satisfied with our services when they are receiving our product.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situations, needs, and offering solutions
Communicatethe terms and conditions of our financial products and how we can help them achieve their goals
Support retail operationsby supporting the merchandising and maintenance of the store
Deliver best in class service when delivering our products to customers homes
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operates with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Full class driver’s license with a driver’s abstract in good standing
Ability to lift 50+ pounds and move large home goods
Able to pass background checks (criminal, employment, driving history)
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 

If you’re looking for a rewarding career with one of Canada’s fastest-growing companies, goeasy Ltd. Is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we’re committed to bringing the best talent onboard to make a difference in the lives of everyday Canadians.
At easyfinancial, we specialize in helping Canadians achieve their personal and financial goals. As one of Canada’s leading non-prime lenders, we provide secured and unsecured loans of up to $100,000 – even when others say no. 
We are currently looking for a Financial Service Representative to join our easyfinancial North York branch located near Steeles Ave West and Dufferin St. In this role, you will play a vital role in driving sales and managing overdue accounts through direct customer engagement. By helping customers build their credit with structured monthly payments, you’ll be making a real impact in their lives.  
What You’ll Do:

Create exceptional customer experiences through face-to-face, phone and email interactions.
Show compassion and empathy by understanding customer needs and matching them with suitable financial solutions. Educating customers on building their credit and achieving financial goals.
Actively prospecting new clients through a combination marketing and outbound sales call activity to drive financial product sales and cross-sell opportunities.
Clearly explain financial product terms and conditions.
Assess and evaluate loan applications using financial analysis and risk assessment.
Manage overdue accounts with effective collections activities.
Ensure customer applications are completed accurately and efficiently.
What We’re Looking For:  

A minimum of 1-2 years of experience in customer service, sales, retail and/or financial services.
A strong communicator who thrives in customer-facing roles and is passionate about driving sales.
Empathetic and integrity-driven- you genuinely care about helping customers succeed.
Able to pass background checks (criminal, employment, and credit).
Why Join Us?
Our Benefits and Perks Package is designed to set you up for success:
Financial Benefits

Competitive incentives plans: monthly and semi-annual bonuses.
RRSP and Employee Share Purchase Plan with matching contributions.
Health& Lifestyle Benefits

Extended healthcare coverage, including mental health support and virtual healthcare.
5 personal days, company-paid volunteer days, Sundays off, your birthday off, and paid vacation days.
Additional Perks

Access to the Perkopolis employee discount program.
Discounts on furniture, electronics, and appliances.
Easyloans: Exclusive access to employee loans with lower interest rates.
Tuition Assistance Program to support your continued growth.
Recognition & Growth Opportunities

Opportunities for monthly, quarterly, and semi-annual awards.
Leadership development programs with over 70% of promotions coming from within.
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
As a Branch Manager, you’ll be responsible for leading your team, through coaching and training, to generate sales, manage overdue accounts, and maximize portfolio growth through direct engagement with customers.
No experience, but enjoy helping people develop their potential? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalize on financial cross-sales and add-on products
Communicate the terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Manage collections activities for all past due financial accounts
Secure all required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment
Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Able to pass background checks (criminal, employment, and credit)
  

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Delivery Specialist, you will have a large impact in ensuring our customers are fully satisfied with our services when they are receiving our product.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situations, needs, and offering solutions
Communicatethe terms and conditions of our financial products and how we can help them achieve their goals
Support retail operationsby supporting the merchandising and maintenance of the store
Deliver best in class service when delivering our products to customers homes
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operates with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Full class driver’s license with a driver’s abstract in good standing
Ability to lift 50+ pounds and move large home goods
Able to pass background checks (criminal, employment, driving history)
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Delivery Specialist, you will have a large impact in ensuring our customers are fully satisfied with our services when they are receiving our product.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situations, needs, and offering solutions
Communicatethe terms and conditions of our financial products and how we can help them achieve their goals
Support retail operationsby supporting the merchandising and maintenance of the store
Deliver best in class service when delivering our products to customers homes
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operates with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Full class driver’s license with a driver’s abstract in good standing
Ability to lift 50+ pounds and move large home goods
Able to pass background checks (criminal, employment, driving history)
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
As a Branch Manager, you’ll be responsible for leading your team, through coaching and training, to generate sales, manage overdue accounts, and maximize portfolio growth through direct engagement with customers.
No experience, but enjoy helping people develop their potential? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalize on financial cross-sales and add-on products
Communicate the terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Manage collections activities for all past due financial accounts
Secure all required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment
Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Able to pass background checks (criminal, employment, and credit)
  

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalize on financial cross-sales and add-on products
Communicate the terms and conditions of our financial products
Review and evaluate prospective loans through financial analysis and other risk assessments
Manage collections activities for all past due financial accounts
Secure all required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Leasing Specialist, you’ll be responsible for generating sales of our home goods through direct engagement with our customers, helping them find their desired product on an affordable payment plan.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon various cross-sales and add-on products maximizing retail store growth
Communicatethe terms and conditions of our financial products
Support retail operationsby managing customer accounts, collection activities, and the merchandising and maintenance of the store
Secureall required information to fulfill customer applications for products and services with strong attention to detail
Be open by transparently communicating the terms and conditions of our lease agreements and follow best in class sales practices to minimize future collections
 
What we are looking for:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Able to pass background checks (criminal, employment)
Full class driver’s license is considered an asset
Ability to lift 50+ pounds is considered an asset
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 
 

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy!  At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.  
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.  If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment. 
Role Overview:
At goeasy, we're on the lookout for a visionary leader to revolutionize our customer experience. As Vice President, Customer Management & Engagement (Digital Products), you’ll drive the strategy for the entire customer journey, from lifecycle management to digital product development and customer experience. Your focus will be on building customer loyalty, driving satisfaction, and fueling sustainable growth through innovative solutions and actionable insights.
Leading dynamic teams across digital engagement platforms (mobile app, online tools) and customer lifecycle strategy, you'll oversee key CX initiatives such as Voice of Customer, NPS, and sentiment analysis. You'll also lead the development of a powerful customer segmentation strategy, delivering personalized, impactful experiences that make a real difference for our customers and the business.
In this senior leadership position, you will directly influence how millions of Canadians interact with the goeasy brand, turning every touchpoint into an opportunity for meaningful connection and lasting value.

Key Responsibilities
Customer Lifecycle & Engagement Strategy

Lead enterprise strategy to deepen customer relationships throughout the lifecycle
Develop and scale customer segmentation and lifecycle strategies
Integrate segmentation and LTV frameworks into marketing, product, and personalization
Optimize journeys across onboarding, activation, engagement, and retention
Drive engagement KPIs including adoption, usage, cross-sell, churn reduction, and loyalty
Digital Product Ownership

Own strategy, roadmap, and performance for digital products (mobile app, online account tools)
Deliver intuitive, high-impact digital experiences that support customer self-service and satisfaction
Use analytics and VOC insights to drive continuous product enhancement and business growth
Customer Experience & Satisfaction

Lead CX strategy across all customer channels
Oversee CSAT, NPS, and VOC programs to capture and apply customer feedback
Partner cross-functionally to embed insights into product design and service delivery
Portfolio Growth & Customer-Centric Strategy

Drive usage, retention, and LTV through personalized, data-driven engagement
Use segmentation and predictive analytics to align customer needs with business goals
Ensure compliance and alignment with risk and financial frameworks
Leadership & Collaboration

Lead cross-functional teams across lifecycle, CX, analytics, and digital product
Influence enterprise strategy and customer investment decisions
Foster a culture of innovation, accountability, and customer empathy

Key Qualifications:

Bachelor’s degree in Business, Marketing, or related field; MBA preferred
12+ years in customer management, digital product, lifecycle marketing, or transformation (preferably in financial services or consumer tech.
Deep expertise in establishing measurement frameworks used to measure existing customer profitability; customer lifetime value (LTV)  
Deep expertise in digital product management including mobile app proficiency 
Proven track record of improving customer metrics and turning insights into strategic action. 
Strong leadership presence, communication skills, and ability to influence  
Highly data-driven with experience using analytics to drive change and optimize performance. 
Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 

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